Black Gold Carpet Cleaning
Thanks for contacting us, we will get back to you shortly. Alternatively you can call us on the following numbers: Mobile: 0403 254 080 or 0403 254 081 Standard business hours Mon-Sat 9am-5pm. After hours & Sunday bookings available upon request or by special arrangement.
Send

All posts in “steam cleaning Melbourne”

steam cleaning Melbourne mistakes

Steam Cleaning Melbourne: Top Stain Removal Mistakes

Steam Cleaning Melbourne Stain removal Tips

We have all experienced the frustration of spilling something like red wine or soft drink on the carpet. This especially applies if you have kids or pets or both! First comes the disbelief and then comes the panic!  When that panic sets in, try taking deep breaths and may be even walk away for a few minutes to restore calm to the situation.  What you do or don’t do during those first panicked minutes, can save your carpet or destroy it!  Most people in this situation either go straight to Google and see what the Internet “experts” have to say about removing stains or they rummage through their kitchen/laundry cupboard and grab anything that vaguely resembles a cleaning product.  In these emergency situations who has time to read instruction labels or warnings about spot testing first? Right? With great haste you spray, pour, scrub, sprinkle, vacuum and pray until you have enough chemical concoctions on the carpet, to write a science paper! But has it fixed the problem or just made a bad situation a whole lot worse?

In this article I will explain why some stain removal, home remedies are best used with caution.  Also, why sometimes it is best to call in a professional carpet steam cleaning Melbourne service rather than tackle the stain yourself.

Black Gold Steam Cleaning Melbourne

Vinegar

When it comes to most food and drink stains, vinegar is king! Vinegar is an acid and most food and beverages contain acid as well.  This is why vinegar works so well on these types of stains. Acids break down other acids.  However not all vinegars are equal! Only white vinegar is suitable for using as a stain remover.  Other vinegars such as balsamic, red wine or apple cider vinegar can leave stains of their own on carpet. Ironically you can use white vinegar to remove these other vinegar stains!

Adding a few drops of dish washing liquid to a spray bottle with vinegar diluted by water, adds extra oomph to the cleaning power of vinegar.

There are 3 important steps to remember when using vinegar as a stain remover on your carpet.

  1. Dilute the vinegar with water and mist it over the stain rather than pouring it on.
  2. Always do a spot test somewhere inconspicuous before spraying it all over your carpet.
  3. Be sure to rinse the vinegar thoroughly from your carpet with water

Vinegar can cause discolouration on some types of carpet fibres, especially if it is used in large quantities and left on the carpet for long periods of time.  These photos below show what happens to carpet when vinegar is used excessively and then not rinsed properly. Luckily this customer called us at Black Gold Carpet steam cleaning Melbourne for help fixing this mess.

Remove stain steam cleaning Melbourne

Bi Carb Soda (Baking Soda)

If Vinegar is king, then bi carb soda is queen!  This white powder can be sprinkled over wet stains to absorb liquid and odour.  If you sprinkle it over a stain moistened with vinegar then you will really see cleaning power in action!  This combination causes a chemical reaction which releases carbon dioxide.  Leave the stain until the mixture stops bubbling and allow it to draw the stain out of the carpet.  Then wipe or vacuum it away. The order you use here is very important.  Always vinegar first then bi carb soda.  If you do it the other way around you could end up with a huge volcanic like mess!

The main problem with using bicarb or baking soda, is the mess it leaves behind.  If you use too much and leave it for too long the paste becomes a hard chalk like substance stuck firmly to your carpet fibre.  It can be very difficult to remove! Vacuuming alternated with a light, gentle brushing of the carpet, helps.  Rinsing with warm water, then drying the area thoroughly, should remove the remaining residue.  However if you find there is still bi carb soda visible, then you may need to call in Black Gold Steam cleaning Melbourne for help and advice.

bi carb stains remove by steam cleaning Melbourne

Oxi Sprays

You can purchase over the counter carpet stain removers from most supermarkets.  I would always err on the side of caution when using a product like this.  Read the instruction label and always, always, test it on an inconspicuous spot first! The main ingredient in these sprays is hydrogen peroxide. There are different strengths of hydrogen peroxide and it is recommended that not more than a 3% solution is used on carpet, unless you are a professional carpet cleaner.  Stronger solutions, higher than 3%, may result in colour loss or bleaching of carpet fibres.  Professional carpet cleaners are trained to be able to identify different carpet fibres and know what is safe to use.  They also have high powered equipment capable of rinsing all of the hydrogen peroxide away.

The biggest problem aside from the bleaching, is removing all of the residue.  Often these spray on cleaners are difficult to remove without professional equipment and therefore the residue attracts dirt.  The other chemicals mixed in with the hydrogen peroxide are usually preservatives and stabilisers as well as a lot of water.   It would be much cheaper (and safer) to just buy some 3% hydrogen peroxide and dilute it your self in a spray bottle with some warm water ( 1:2).  You could also add a few drops of dish washing liquid to help with the cleaning process.  Make sure you do not rub the fibre and always rinse and dry the spot.

To avoid any potential problems and save yourself a whole lot of effort and stress, I would recommend you call a professional like Black Gold carpet steam cleaning Melbourne to remove the stain or at least offer the right advice.

steam cleaning Melbourne bleached carpet

A final word of advice

I am all for natural cleaning remedies and products.  In fact most of our cleaning products are natural citrus based detergents and spotters.  We also use essential oils for their natural antibacterial properties.  However just because it is “natural” doesn’t mean it is always safe to use on every stain and every carpet type. There is actually quite a lot of science involved in carpet cleaning and it takes training and experience to understand what works best in each unique situation.  There is not “a one size fits all” when it comes to carpet steam cleaning and stain removalAlways seek professional advice before reaching into the cupboard.

Or Phone us on 0403 254 080

best carpet cleaner

Finding the best carpet cleaner – Top 5 questions to ask

The best carpet cleaner is not necessarily the first one!

Most people go straight to the internet when looking for service people in their local area.  You spill something on the carpet or you have family coming over for the holidays.  Suddenly you are in desperate need of the best carpet cleaner you can find.  Naturally, the first thing you do is a search online. You are then confronted with an often confusing array of businesses all vying for your attention. We have all been there, right?  How do you choose? There are some simple questions you can ask to find the best carpet cleaner for your needs and budget.

There are two main types of questions you should ask when looking for the best carpet cleaner.  Firstly when confronted with the search results, you need to ask yourself some questions to determine which businesses to call for a quote.  Secondly when calling the chosen businesses, you need to have a list of questions ready to ask so as to determine who is best qualified to fix the problem.

Sorting through the search results for the best carpet cleaner

Paid listings

Your first instinct is probably to go with the first three businesses listed in the search results.  However, it may not give you the quality results you are looking for.  Usually in the search engines such as Google, Yahoo and Bing, the first 3-4 listings are paid advertising.  This does not mean these businesses are not worth considering, but just keep in mind that it may mean that they are paid listings and they will therefore have a large marketing budget and usually these costs are passed on to the consumer through carpet cleaning pricing.  Many of these paid listings offer heavily discounted prices, to attract new customers, however they ultimately end up costing more.  They need to cover their marketing costs through pricing so they always find a way to add on “extras”.

Local listings

Next there are the local search results that take into consideration your search location.  These results will usually give you the contact details for carpet cleaners in your local area.  This is great because often local businesses can come at short notice or even often a local discount as they do not have to factor in travel costs.  However make sure you verify where they are based.  Some of the larger carpet cleaning businesses claim to be from every suburb in a wide area, meaning they probably sub contract out to cleaners in many different areas.  This means you may not get the business you thought you were hiring.

Organic listings

Finally there are pages and pages of free or organic listings.  This is were you can usually find the good, the bad and the ugly! I would recommend considering the businesses listed on the first page and narrow your search down the three or four of these listings to call for a quote.  Keep in mind however that in larger cities where there is a lot of competition, the top three are not necessarily the best carpet cleaners.  They may be on top because they are the best at marketing and SEO rather than carpet cleaning!  Compare their website’s, pricing, location and importantly their reviews!  Just as a final note, while pricing is very important, don’t be swayed by offers of ridiculously cheap deals.  Like all things in life, if it seems too good to be true it probably is!

finding best carpet cleaner

Top 5 questions to ask when looking for the best carpet cleaner

So now that you have narrowed down the search results to your top 3 -5 businesses, you need to pick up the phone or send an email.  Most people are not sure what questions they should ask, other than  “How much?” Pricing is important but so are these other questions below. To ask the right questions,  you need some knowledge or experience.  This list is a good starter guide to give you information on what questions to ask and why they are important.

 

1. Are you owner operated or do you sub contact?

You want to be sure that the business you have chosen from the search results is the actual business who will be turning up on the day.  There is nothing wrong with sub contracting, however there are cost and quality issues that can affect the end results and price.

2. Are you a member of an industry association or have training certification by a recognised industry organisation?best melbourne carpet cleaner

Most professional carpet cleaning businesses will be a member of an industry association such as SCRIA or have training certificates from organisations such as Jena Dyco or IICRC.  This is important as membership or certification means that the business has agreed to abide by standards set by these organisations.  They must continually retrain to maintain their certification and be up to date with the latest techniques and equipment. What this ultimately means, is that you can be sure that the business will provide service that is of a high standard and using chemicals and equipment that are the best available. These businesses also have to agree to a code of ethics, have public liability insurance and will always guarantee their work.  This is important for your peace of mind!

3. What method and equipment do you use?

There are several different methods of carpet cleaning.  Professional carpet cleaners will usually offer a few different methods depending on the situation. Steam Cleaning (Hot Water Extraction) is the method most recommended by the carpet cleaning associations and carpet manufacturers.

Portable steam cleaning machines are great for tight spaces or apartments above ground floor.  Truck mounted systems can produce more hebest carpet cleaning methodat and suction that portable machines. However as the cords and hoses have to be run from outside the premises, through open doorways, they do require driveway access and cannot be used on higher level apartments. They also pose a security issue for some businesses as they do require open door access. Whereas a portable machine can be taken inside and doors locked.

Dry cleaning is an alternative method of cleaning.  There are several different types of dry cleaning – most are low moisture cleaning rather than completely dry. Dry cleaning is useful in commercial properties, where it is not possible to wait for carpet to dry, or noise is an issue.  Usually dry cleaning is used as a maintenance clean between steam cleans, rather than as a complete replacement method.

Professional carpet cleaners will also use high quality cleaning products.  They need to have an array of different products to use on different types of stains.  Most will try to use environmentally friendly products and will know which products work best on different carpet fibres and stains.

4. Do you have an hourly rate or charge by the room/sqm?best carpet cleaner prices

Pricing is a big factor when choosing a carpet cleaner.  it is important however to consider price as just one factor, not THE factor. A professional carpet cleaner will be very transparent with their pricing.  However, this does not necessarily mean they will display a price list on their website.  There is no “one price fits all” in carpet cleaning.  Each job will have its own unique criteria – the age and type of carpet, the amount of foot traffic, staining, maintenance of the carpet, etc.

A good carpet cleaner will ask you about your carpet and it’s history to determine a price.  Most carpet cleaners will start with a set rate for a room, based on a set size in square meters.  Then the age and the condition is taken into consideration, along with travel costs.  The end price should be all inclusive. Stain removal, fabric protection, deodourising and sanitising may be additional costs.  Always ask what is included in the price.

Finally Beware of companies selling “3 rooms for $66” or similar.  While some offer genuine value, you do need to ask what is a “room” to them.  A business may offer low prices but set a very small room size.  Therefore you will never just pay the base rate and the additional square meter charges can be very high.  This is known in the industry as “Bait & Switch”.  Bait the customer with a cheap price then switch to higher pricing once you are onsite by adding in “extras”.

5. Do you offer a guarantee?best carpet steam cleaning

Even the best carpet cleaner in the world can have trouble removing stains the first time.  Some stains appear or reappear a day or so after cleaning, as they are underneath the carpet.  A professional carpet cleaner will always come back and re clean at no additional charge, should this happen.  In fact a good carpet cleaner will always be glad of the opportunity to fix issues you are not happy with, after all they will want your repeat business and your referral to family and friends. While no carpet cleaner can guarantee to restore your carpet to new, they can guarantee to ensure your satisfaction. They will give you an idea of what to expect in terms of the end result and make sure you are happy before they leave.  A guarantee is vital for end of lease carpet cleaning if you want your bond returned

The best carpet cleaner for you is easy to findbest steam cleaning Melbourne

It is as easy as choosing which flavour of ice cream! Now you are armed with all the right questions to ask, you should have no trouble finding the best carpet cleaner for your budget. Just bear in mind, some of those businesses high up in the search spend a small fortune on marketing and advertising as they need to keep renewing their customer base.  The best carpet cleaners will have well established repeat business base. Therefore they have less reliance on the search engines. Sometimes your family and friends are a more reliable source than Google and the best question to ask is “who do you recommend?”

Please contact us for all your carpet cleaning inquiries or call us on 0403 254 080.

Have you got your own list of questions you like to ask? Please add your questions to the comments section below.

 

 

Carpet cleaning service may not be necessary with new technology

Carpet Cleaning Service to become obsolete in near future?

You may never have to use a carpet cleaning service again!

Self Cleaning Carpet: Is it a possibility or just science fiction?

Have you ever wished there was an easier way to clean your carpet?  Not just the endless vacuuming, but also the hassle of  having to find a good carpet cleaning service for your annual spring clean? Who do you hire, who do your trust, how much do you pay, will they do a good job…?  Just imagine yourself living in a home with self cleaning carpet!  Just imagine a quick once over with a light bulb and away you go – no more stains, no more wet carpet, no more stress!  What? A light bulb? Yes, that’s right, this might be the way of the future and it might not be as far fetched as it sounds.  Keep reading to find out how a light bulb and nanotechnology might one day revolutionise carpet cleaning service.

self cleaning carpet cleaning serviceThe Research

Researchers at Melbourne’s RMIT University are currently developing a technology which might well do away with the household washing machine.  They are working on creating fabric for clothing, which is self cleaning.  The researchers have found that by growing nanostructures on fabric, they can create textiles that self clean.  The nanostructures, when exposed to light, release a burst of energy which then destroys organic matter such as stains.  The idea is, that if you spill something on your clothing, you can just hang it out in the sunshine or under a light to remove the stain.  Dr Rajesh Ramanathan, is one of the lead researchers in the Nanotechnology Research Facility at RMIT.  His team has found the copper and silver based nanostructures are the best at absorbing light.  When they absorb light, energy is created and this in turn degrades organic matter such as stains.

So far the testing has only been on small amounts of fabric and certain organic stains.  Currently the team is working on testing theCarpet Cleaning Service technology on more consumer related stains such as red wine and food to work out what quantities of nanostructures are required.  According to Dr Ramanathan,

“We have some understanding, but we will need more understanding of the system [and] how it works, and once we have that understanding hopefully in the near future we should be able to have self-cleaning textiles, so we can throw the washing machine of the house,”

In the future this type of technology could also be used to destroy super bugs which are currently resistant to most known anti bacterial treatments.  They have begun testing on super bugs and so far the results have been promising.

The future carpet cleaning service?

To date, the research has focused purely on stain resistant clothing textiles, however why stop there?  One day, nano structures could be grown onto carpet fibres and carpets could become self cleaning.  All you would need then, is a light emitting machine to go over the carpet and BAM! No more stains!  How revolutionary would that be?  This is definitely some research to watch, and who knows, what other uses it might have!

In the meantime, you will still need to vacuum your carpet regularly and have them professionally cleaned at least once a year, so contact us for a quote (before we become extinct!)

carpet steam cleaning cx15

Carpet Steam Cleaning New CX-15

Carpet steam cleaning CX-15Recently we purchased a Hydroforce CX-15 carpet steam cleaning tool.  This carpet cleaning tool is a revolutionary piece of equipment.  It leaves carpets drier and cleaner in less time than ever before.  We have always achieved amazing results with our trusty carpet steam cleaning wand, however sometimes on jobs with heavily soiled carpets, we would have to spend a lot of time going over the carpet again and again to remove embedded dirt.  The CX-15 has been designed so that usually one pass is enough to remove the dirt.

Carpet steam cleaning with the revolutionary square head designcarpet steam cleaning

The head of the CX-15 is enclosed which means the heat is trapped in.  This also means more heat which in turn, means greater cleaning power.  Inside the head, the rotary jets spin so the carpet fibres are cleaned from all angles.  The square, straight edged desigCarpet steam cleaning CX-15 headn of the CX-15 means that, unlike other rotary tools with rounded heads, we can clean close to walls and wood floors. The design of this head also allows air flow speed to be maximised.  This means more water is extracted and carpets dry in less time.

Light as a feather!

The best part about the CX-15 is that it is light – only 9kg , compared to other motored rotary carpet steam cleaning tools which weigh about 36kg.  This means I can easily move it around and up and down stairs without causing myself and injury! It also means I do not need additional cords and power outlets like you do for other electric rotary tools.

Commercial and Residential carpet steam cleaning  – but not in tight spaces!

I have found the best use for this tool is steam cleaning commercial carpets and large empty residential properties.  This is because it is can be a little tricky to maneuver in tight spaces.  The hoses can be a bit of a problem if you don’t have a lot of room to turn around, so I don’t use the CX-15 for carpet steam cleaning in small properties like apartments and townhouses, especially if they are furnished.  However if you are looking for end of lease carpet steam cleaning in Melbourne, for your house or office and would like to see the Hydroforce CX-15 in action, then please give me a call to arrange a booking.

 

 

carpet cleaner Melbourne budget

Carpet Cleaner Melbourne: Budget Double Trouble

Tales from a Carpet Cleaner in Melbourne and Beyond

So a funny thing happened to me at work today……

Carpet cleaner Melbourne callLast Monday morning I took a call from a customer who was very upset.  She had hired a budget carpet cleaner Melbourne, who had destroyed her carpets (over wetting by the sounds of things) and she wanted to know if I would come and have a look. I told her not to worry, I was sure I would be able to help her and make the carpets look a whole lot better.  Without seeing the carpet and the damage the other carpet cleaner  had done, I couldn’t really quote over the phone, but I gave her a ball park figure, she was happy and I arrange to see her on Wednesday morning.

The following day……

On Tuesday morning she phoned me to say she had been called into work unexpectedly on Wednesday and wouldn’t be available.  She apologised and said she would call to reschedule in a couple of days.  Nothing unusual about that – it happens. Although I was a little disappointed as I was dying to see what damage had been done and I always like being given the opportunity to educate my customers on the difference between a budget carpet cleaner Melbourne and professional carpet cleaner Melbourne.

 Keep calm and check your insurance policy!

This mCarpet Cleaner Melbourneorning I received a call from a very agitated customer, who was sounding very upset.  She proceeded to accuse me of destroying her carpets last Tuesday.  She said she had called me to fix the mess another carpet cleaner made and now I had destroyed her carpets even more. My blood ran cold, a thousand questions ran through my head, I took a deep breath, trying to stay calm and wondering if my insurance would cover it.  I had never been in this situation before!

 

 

Which carpet cleaner Melbourne is this?

I quickly checked my booking schedule for last week and saw that I had a commercial booking last Tuesday morning. That was odd she was insisting it was me and all my fault. When I could get a word in, I finally got her address details and realised that she was the one who had cancelled the booking I had made for her on Wednesday.  Then the penny dropped and I couldn’t believe what I was hearing.  This customer had booked a budget carpet cleaner who destroyed her carpets and then decided I was going to charge too much to fix the damage so she called another budget carpet cleaner to fix the damage of the last one! Now she was probably going to have to replace the carpet altogether!  Once I explained to her that she had called the wrong carpet cleaner Melbourne and she realised who I was, she very quickly hung up the phone with a horrified “I’m sorry, wrong person!”

You get what you pay for! Carpet cleaner Melbourne

I have said it before and I will say it again, if you are going to go for budget carpet cleaning, then you need to take into account the hidden costs and not just the carpet cleaning price. Carpet is very expensive to replace, so you must consider this outcome when choosing a carpet cleaner in Melbourne based on price alone.  I am not being alarmist, I have seen it first hand time and time again – carpets ruined and bond deposits lost due to inadequate training, experience and equipment. Not all budget carpet cleaners are bad, but any professional carpet cleaner, who has invested in training, industry certification, good quality equipment and chemicals, Health and Safety compliance and so on, cannot possibly offer the bargain basement pricing of these budget carpet cleaners.

Carpet Cleaner MelbourneIf this is a risk you are willing to take, then by all means go for it.  If you want high quality carpet cleaning by a professional with a satisfaction guarantee then contact Black Gold Carpet Cleaning, your local carpet cleaner Melbourne.  Granted our service costs a little more than the budget guys, but it isn’t a huge amount more and that extra $50 or so is well worth it for the peace of mind, first class service and unbeatable results – guaranteed!