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All posts in “professional carpet cleaning service”

How to remove vomit stains from carpet

How to Remove Vomit Stains from carpet

Top 5 tips on how to remove vomit stain from the carpet

How to DIY your vomit disaters!Remove vomit stains on carpet

So you want to know how to remove vomit stains from carpet?  We have all been there and this is a question we get asked a lot!  Big night out, big night in, the dreaded tummy bug, kids with gastro……..whatever the cause, the result is the same! A terrible mess that not only stains your carpet, but also leaves that odour! You know the one, a constant, lingering reminder! The longer you leave it, avoid it, hope it will magically disappear; the harder it will be to remove the stain.  Ultimately you need to act fast, but what can you do to remove vomit stains from the carpet?

Tip1 : Fast action

Never leave vomit stains on the carpet.  Always attend to them as soon as you can, otherwise the acids in the bile can damage your carpet fibres and leave permanent stains. The liquid will also soak through to the underlay and become even more difficult to remove.  The best thing to do is to remove as much of the vomit as possible.  Use a flat bladed knife or spatula to scrap away as much of the solid matter as you can. Then blot the remaining liquid with paper towels or clean dry cloths to absorb as much moisture as possible.

Tip 2: Remove Moisture

Baking soda or bi carb soda, as we call it in Australia, is a fantastic cleaning aid.  In this situation a fairly generous sprinkling of bi carb soda over the stain will help absorb any remaining liquid and also help neutralise the odour.  Leave the powder on the stain for at least 15 minutes before vacuuming away.

Tip 3: Stain RemovalRemove vomit stains from bedroom carpet

If there is still a visible stain on the carpet, then at this point, you might be best calling in a professional carpet cleaner.  Vomit is a protein stain, like blood and urine, so it is best removed with an enzymatic cleaner.  This is a process whereby, enzymes digest the protein molecules which cause the stain and odour.  You can purchase some over the counter enzyme sprays.  Often these types of products are sold for pet stains, but will also be effective in treating human stains as well! However, professional carpet cleaners are able to select cleaning agents appropriate not only for the type of stain, but also for the type of carpet you have. Some over the counter products may cause more damage to your carpet, particularly if your carpet is made from wool.  If you still want to try and DIY the stain, you could try a mixture of one part white vinegar to 2 parts water and a few drops of dishing washing liquid.  Make sure you test this on the carpet somewhere inconspicuous first!   Mist this mixture over the stain then blot with paper towel or a clean, dry cloth.

Tip4: Always Rinse & Blot

Whenever you try to remove a stain yourself, it is important to rinse the area with water, after applying any cleaning solutions.  Carpet cleaning solutions left on the carpet can cause damage such as bleaching or discolouration.  Even “natural” products such as, vinegar can discolour your carpet. Dirt particles also stick to the residue left behind on the carpet and will cause rapid resoiling.  Do not use a lot of water or you will end up with brown water marks on your carpet.  Just lightly mist water and dab dry.  It is important to dab or blot the carpet dry rather than rubbing it, as rubbing, will cause damage to the carpet fibres. I imagine you are beginning to understand why sometimes it is best to leave these jobs to the professionals! Carpet cleaners have powerful cleaning equipment, which can rinse and extract in one motion.  They also add an acid rinse to their finish to ensure all residue is removed.  All of this can be done quickly and easily with no risk of damage to your carpet.

Tip 5: Dry

The best way to ensure the stain does not wick back up the carpet fibres after cleaning, is to ensure you dry the area thoroughly. Air movement around the area is vital for quick drying.  You can place a fan heater near the area, use a hair dryer or just have a window open and the heating on.  Once the carpet is dry, there should be no odour.

That’s it….but if in doubt, a professional carpet cleaner like Black Gold Carpet Cleaning to remove vomit stains Vomit stain removal

If by this point, you still have a faint lingering odour or stain, I would recommend you call a professional carpet cleaner for advice.  In most cases a trained professional can remove stains that the average person cannot.  The key to successful stain removal is time!  Always act quickly to remove vomit stains using theses tips and ask for professional help if in doubt.

best carpet cleaner

Finding the best carpet cleaner – Top 5 questions to ask

The best carpet cleaner is not necessarily the first one!

Most people go straight to the internet when looking for service people in their local area.  You spill something on the carpet or you have family coming over for the holidays.  Suddenly you are in desperate need of the best carpet cleaner you can find.  Naturally, the first thing you do is a search online. You are then confronted with an often confusing array of businesses all vying for your attention. We have all been there, right?  How do you choose? There are some simple questions you can ask to find the best carpet cleaner for your needs and budget.

There are two main types of questions you should ask when looking for the best carpet cleaner.  Firstly when confronted with the search results, you need to ask yourself some questions to determine which businesses to call for a quote.  Secondly when calling the chosen businesses, you need to have a list of questions ready to ask so as to determine who is best qualified to fix the problem.

Sorting through the search results for the best carpet cleaner

Paid listings

Your first instinct is probably to go with the first three businesses listed in the search results.  However, it may not give you the quality results you are looking for.  Usually in the search engines such as Google, Yahoo and Bing, the first 3-4 listings are paid advertising.  This does not mean these businesses are not worth considering, but just keep in mind that it may mean that they are paid listings and they will therefore have a large marketing budget and usually these costs are passed on to the consumer through carpet cleaning pricing.  Many of these paid listings offer heavily discounted prices, to attract new customers, however they ultimately end up costing more.  They need to cover their marketing costs through pricing so they always find a way to add on “extras”.

Local listings

Next there are the local search results that take into consideration your search location.  These results will usually give you the contact details for carpet cleaners in your local area.  This is great because often local businesses can come at short notice or even often a local discount as they do not have to factor in travel costs.  However make sure you verify where they are based.  Some of the larger carpet cleaning businesses claim to be from every suburb in a wide area, meaning they probably sub contract out to cleaners in many different areas.  This means you may not get the business you thought you were hiring.

Organic listings

Finally there are pages and pages of free or organic listings.  This is were you can usually find the good, the bad and the ugly! I would recommend considering the businesses listed on the first page and narrow your search down the three or four of these listings to call for a quote.  Keep in mind however that in larger cities where there is a lot of competition, the top three are not necessarily the best carpet cleaners.  They may be on top because they are the best at marketing and SEO rather than carpet cleaning!  Compare their website’s, pricing, location and importantly their reviews!  Just as a final note, while pricing is very important, don’t be swayed by offers of ridiculously cheap deals.  Like all things in life, if it seems too good to be true it probably is!

finding best carpet cleaner

Top 5 questions to ask when looking for the best carpet cleaner

So now that you have narrowed down the search results to your top 3 -5 businesses, you need to pick up the phone or send an email.  Most people are not sure what questions they should ask, other than  “How much?” Pricing is important but so are these other questions below. To ask the right questions,  you need some knowledge or experience.  This list is a good starter guide to give you information on what questions to ask and why they are important.

 

1. Are you owner operated or do you sub contact?

You want to be sure that the business you have chosen from the search results is the actual business who will be turning up on the day.  There is nothing wrong with sub contracting, however there are cost and quality issues that can affect the end results and price.

2. Are you a member of an industry association or have training certification by a recognised industry organisation?best melbourne carpet cleaner

Most professional carpet cleaning businesses will be a member of an industry association such as SCRIA or have training certificates from organisations such as Jena Dyco or IICRC.  This is important as membership or certification means that the business has agreed to abide by standards set by these organisations.  They must continually retrain to maintain their certification and be up to date with the latest techniques and equipment. What this ultimately means, is that you can be sure that the business will provide service that is of a high standard and using chemicals and equipment that are the best available. These businesses also have to agree to a code of ethics, have public liability insurance and will always guarantee their work.  This is important for your peace of mind!

3. What method and equipment do you use?

There are several different methods of carpet cleaning.  Professional carpet cleaners will usually offer a few different methods depending on the situation. Steam Cleaning (Hot Water Extraction) is the method most recommended by the carpet cleaning associations and carpet manufacturers.

Portable steam cleaning machines are great for tight spaces or apartments above ground floor.  Truck mounted systems can produce more hebest carpet cleaning methodat and suction that portable machines. However as the cords and hoses have to be run from outside the premises, through open doorways, they do require driveway access and cannot be used on higher level apartments. They also pose a security issue for some businesses as they do require open door access. Whereas a portable machine can be taken inside and doors locked.

Dry cleaning is an alternative method of cleaning.  There are several different types of dry cleaning – most are low moisture cleaning rather than completely dry. Dry cleaning is useful in commercial properties, where it is not possible to wait for carpet to dry, or noise is an issue.  Usually dry cleaning is used as a maintenance clean between steam cleans, rather than as a complete replacement method.

Professional carpet cleaners will also use high quality cleaning products.  They need to have an array of different products to use on different types of stains.  Most will try to use environmentally friendly products and will know which products work best on different carpet fibres and stains.

4. Do you have an hourly rate or charge by the room/sqm?best carpet cleaner prices

Pricing is a big factor when choosing a carpet cleaner.  it is important however to consider price as just one factor, not THE factor. A professional carpet cleaner will be very transparent with their pricing.  However, this does not necessarily mean they will display a price list on their website.  There is no “one price fits all” in carpet cleaning.  Each job will have its own unique criteria – the age and type of carpet, the amount of foot traffic, staining, maintenance of the carpet, etc.

A good carpet cleaner will ask you about your carpet and it’s history to determine a price.  Most carpet cleaners will start with a set rate for a room, based on a set size in square meters.  Then the age and the condition is taken into consideration, along with travel costs.  The end price should be all inclusive. Stain removal, fabric protection, deodourising and sanitising may be additional costs.  Always ask what is included in the price.

Finally Beware of companies selling “3 rooms for $66” or similar.  While some offer genuine value, you do need to ask what is a “room” to them.  A business may offer low prices but set a very small room size.  Therefore you will never just pay the base rate and the additional square meter charges can be very high.  This is known in the industry as “Bait & Switch”.  Bait the customer with a cheap price then switch to higher pricing once you are onsite by adding in “extras”.

5. Do you offer a guarantee?best carpet steam cleaning

Even the best carpet cleaner in the world can have trouble removing stains the first time.  Some stains appear or reappear a day or so after cleaning, as they are underneath the carpet.  A professional carpet cleaner will always come back and re clean at no additional charge, should this happen.  In fact a good carpet cleaner will always be glad of the opportunity to fix issues you are not happy with, after all they will want your repeat business and your referral to family and friends. While no carpet cleaner can guarantee to restore your carpet to new, they can guarantee to ensure your satisfaction. They will give you an idea of what to expect in terms of the end result and make sure you are happy before they leave.  A guarantee is vital for end of lease carpet cleaning if you want your bond returned

The best carpet cleaner for you is easy to findbest steam cleaning Melbourne

It is as easy as choosing which flavour of ice cream! Now you are armed with all the right questions to ask, you should have no trouble finding the best carpet cleaner for your budget. Just bear in mind, some of those businesses high up in the search spend a small fortune on marketing and advertising as they need to keep renewing their customer base.  The best carpet cleaners will have well established repeat business base. Therefore they have less reliance on the search engines. Sometimes your family and friends are a more reliable source than Google and the best question to ask is “who do you recommend?”

Please contact us for all your carpet cleaning inquiries or call us on 0403 254 080.

Have you got your own list of questions you like to ask? Please add your questions to the comments section below.

 

 

Melbourne carpet recycle

Melbourne Carpet Recycling

How do I dispose of my old carpet?

Melbourne carpet recycling is not as simple as you would think.  In this day and age, everyone seems to be aware of environmental issues such as global warming and the need to reduce our carbon foot print.  Given that the average life cycle of carpet is 5-10 years, many new home openers and renovators are opting for more sustainable flooring options.  We recycle glass, plastics, paper, garden waste, wood, rubber tyres and so on.  However when it comes to old carpet there are fewer options, for recycling.

Business studies in Australia,  have shown an overall decrease in carpet manufacturing over the past five years.  However the boom in the property market has created a higher demand for carpet, from the housing construction sector.  Particularly for multi – unit apartment and townhouse developments.  Which makes me wonder where is all that carpet going to go in 5-10 years time when it needs replacing?  What happens to the carpet in the properties when they are demolished to make way for these new developments?  Given that about 70% of all floor covering sales in the developed world, are for carpet, what options are available for Melbourne carpet recycling?

carpet recycling MelbourneOptions for Melbourne carpet recycling.

1. Disposal is the least preferred option.  Used carpet is now one of the top 10 landfill items.  Synthetic carpets do not break down over time and woolen carpets do decompose but they produce methane gas during this process.  Methane is a dangerous green house gas, which is the unfortunate by product of landfill decomposition.  Disposal of old carpets at the local tip will incur fees.

2. Reuse old carpet for many different purposes, such as;

  • weed matting in the garden
  • floor mats for your car, home, shed or workshop
  • lining and insulation for the kids cubby house or your work shed
  • pets bedding
  • donate to a charity
  • freecycle
  • donate to family members or friends
  • If your carpet is in good condition you may be able to sell it privately or to a recycling business.  In most major Australian cities there are businesses who buy good quality, used carpet, clean it and resell it.

3. Recycle your old carpets depending on their age, composition and condition.  According to Planet Ark, there is currently no commercial recycling plants for carpet in Australia, even though, most carpet fibres are recyclable. Consumers have become more environmentally aware, therefore, carpet manufacturers are becoming more conscious of their responsibilities. However, we still have a long way to go here in Australia.  Carpet manufacturers such as Ontera, Interface and Caviler Bramworth, do offer a “take back” system for carpet they have manufactured.  However, only carpet tiles are recycled into new carpet. There is no recycling for broadloom carpet.  Shaw, have a range of carpet made from recycled materials, called Ecoworx.  They offer a guarantee that, when it is time to change the carpet, Shaw, will pick up your old carpet, and recycle it.

Can Melbourne carpet be recycled?

Currently these carpet recycling systems, are only for nylon carpet.  New carpet is made by recycling nylon into yarn, and then reusing it to make new carpet.  Interface, have devMelbourne carpet reuseeloped a new carpet recycling facility, which is the first of its kind in Australia.  Previously they had to send carpet to the USA for processing.  Infra red scanners are now available in Australia and are  used to identify carpet tile fibres.  If nylon is the main fibre, then the tiles are be broken down into their individual components and the nylon is removed and used to make nylon yarn.

The backing is also recycled, however it still needs to be sent to the USA for processing.  Interface are hoping to have a new facility to process the backing, here in Australia by 2017.  Interface, estimates that they will be able to process around 500-600 tonnes of carpet per year.

There are signs that the industry is looking for new ways of manufacturing carpets so that are sustainable and recyclable.  Cradle to Cradle accreditation is one such way of ensuring manufacturers examine the whole life cycle of a carpet; from source materials to manufacturing, installation and end of life recycling. In the meantime however, we need to make sure we get the most out of our carpets and maintain them for maximum life span.  Regular, professional carpet cleaning is the best way to maintain your carpet and keep it looking good for years to come.  Please contact us for a booking or any carpet cleaning inquiries.

Professional carpet cleaning logo IICRC

Professional Carpet Cleaning – what is it?

What is professional carpet cleaning?Progessional carpet cleaning badge

Professional carpet cleaning, aims to maximise soil removal, while minimising damage to the textile floor covering. A professional carpet cleaner will have the knowledge, training and experience to both achieve both of these aims.  Professional carpet cleaning requires training and accreditation by an industry recognised training facility. The most respected training organisations in the Australian Cleaning and Restoration Industry, are Jena Dyco and  IICRC. Carpet cleaners who complete these courses will be able to determine what type of carpet you have and the best method for your carpet. What you should ask is,  “are you a professional, carpet cleaner?”, rather than just asking about price and method.  Carpet cleaners differ depending on their training, experience and equipment, this is why results, can vary so much.

Which method is best?

Professional carpet cleaners do not have a “one size fits all” approach.  A professional will  recognise the unique qualities of each job and adjust their methods and techniques accordingly. A series of questions are asked at the time of booking.  These questions help to determine a rough quote based on the details you give over the phone. Once on site, the cleaner will then walk through the property with you before they set up.  During this pre inspection, the cleaner will examine they type of carpet you have, its construction, use, condition and amount of soiling. This is when the cleaner makes a  final decision regarding the best cleaning system for your carpet. A cleaning professional must employ the five main principles of carpet cleaning to ensure maximum soil removal and prevent damage.

1. Dry Soil Removalprofessional carpewt cleaning dry soil vacuum

Vacuuming is the very important first step in any carpet cleaning and maintenance system. Crushed or flattened pile needs to be lifted with a brush or grooming rake, before vacuuming, . You can then maximise dry soil removal. When vacuuming, make sure;

  • the collection chamber is not full
  • the air is flowing freely and not obstructed
  • the drive belt is in good condition (service your vacuum every 6-12 months)
  • the beater brush is in good condition

2. Soil Suspensionprofessional carpet cleaning pre spray

The aim of soil suspension is to remove the soil left behind by dry vacuuming, by breaking the adhesion between the soil and the carpet fibre.   In order to achieve this there are four key elements;

  • Chemical activity: After vacuuming a pre spray is applied. Professional carpet cleaners will try to use bio degradable detergents where ever possible.  They will know which product is best suited to the fiber and the method they have chosen.  Professional cleaners follow label instructions so that they use the correct quantities.
  • Heat/Temperature: Generally speaking, the more heat used, the greater the cleaning efficiency.  The power of the pre spray is increased by heat, which often means less chemical is needed to achieve maximum results. Less chemicals means less residue. However heat in inexperienced hands can result in fiber damage and dye loss.
  • Agitation: This process can be done by hand using a brush, a motorised rotary or water pressure. Agitation distributes the cleaning agents so that they can separate soils from carpet fibres.  This process speeds up the soil suspension and is an important step, especially for heavily soiled carpets.
  • Time: Soil suspension does not happen immediately.  Chemicals need time to dwell on the carpet to maximise their efficiency.

3. Suspended Soil Removal professional carpet cleaning steam cleaning

The next step is to remove suspended soils from the carpet.  There are several different methods of removal, however, the method we use the most is hot water extraction.  Other methods include;

  • absorption either by using a dry compound or absorbent pad (bonnet method)
  • wet vacuuming –  carpet shampoo
  • flushing – the immersion method used to clean rugs
  • dry residue vacuuming – a dry compound or foam distributed over the carpet to attract the suspended soil, then vacuumed away.

4. Pile Setting/GroomingProfessional carpet cleaning carpet grooming

This step does not actually aid in the removal of soil, however it does help the next step, which is drying.  A professional carpet cleaner knows that grooming the carpet after cleaning, helps maintain the look of the carpet fibres.  Grooming also aids in the distribution of deodourisers and fabric protection.  This step also helps with evaporation, which speeds up drying time.

5. DryingProfessional carpet cleaning blowers

Professional cleaners will always ensure they take steps to minimise drying times. Wet carpet left for an extended period, can result in a few different problems. The first being, carpet which takes more than a few hours to dry is a major inconvenience for the customer.  It also increases the chances of re-soiling from foot traffic.  The increased potential for slip and fall incidents is another  very serious consequence when moving from wet carpet to hard floors. Finally, there are issues such as mould, odour, browning and dye bleeds or transfer.

To reduce drying times, professional carpet cleaners usually employ a few different strategies, including;

  • ensuring their equipment is well maintained and operating efficiently
  • ensuring there is adequate ventilation or air flow through the property (e.g. run air conditioning/heating/open windows/ceiling fans)
  • make sure to do dry passes with their wand, after wet/rinse passes, so that maximum water is extracted
  • use hot water which aids evapouration
  • use drying equipment such as air movers

The cleaner will employ some of these methods, but not necessarily all of them.

How long will it take for my carpet to dry?

A professional carpet cleaner will always do his best to ensure carpet dries in the shortest amount of time possible.  Drying times vary depending on a few different factors.  These include, inside and outside atmospheric conditions, air movement, the type of fibre, the pile density, the amount of soiling (heavily soiled carpet requires more cleaning solution) and the application of protectors and deodourants.  Other factors that can greatly affect drying times are the experience of the cleaner, the performance of their equipment and the method of cleaning they use.  Carpets cleaned by hot water extraction are usually dry within a 4-5 hours, where as dry cleaning methods like bonnet cleaning can be dry in as little as 1-2 hours and dry compound cleaning leaves carpet dry immediately.  Regardless of the method used, the drying time should be a matter of minutes or hours not days!!

Where can I find a Professional Carpet Cleaning service?

You now have the facts to confidently ask the questions necessary to ensure you hire a professional carpet cleaning service.  Trained and qualified carpet cleaners generally display their Steam cleaner certificatequalifications and affiliations on their websites. The IICRC issue ID cards to cleaners who have passed their certification exams. You can always ask to see the cleaners card as proof of their qualifications. A good place to locate a professional carpet cleaning service in your area is on the IICRC website.   Finally, do not base your decision purely on price, ask questions and use your knowledge to determine whether or not the answers you receive are accurate. Black Gold Carpet Cleaning is a IICRC Certified firm, so please contact us to arrange a booking.

 

Carpet Steam Cleaning service Melbourne, Vic, surprise Google search results.

Carpet steam cleaning service Melbourne

Have you ever “Googled” yourself? We did, and were very pleasantly surprised. In amongst the usually deals and ratings sites for carpet steam cleaning service Melbourne, we came across the published blog of one of our customers, Sammie (thanks for the smiles @ blogspot).

This was something we stumbled across by accident but were delighted to read. At the end of the day, it really is about exceeding customer expectations and coming home feeling appreciated. We are very proud of not only our carpet cleaning, but also our customer service –  we really enjoy getting to know our customers.

We cleaned her carpet late last year and as you can see for yourself, she was very happy with the result;

“Today I got the carpets steam cleaned – woo hoo! I was insanely excited about it and Black Gold Carpet Cleaning’s owner, Yasser, actually came to do the job himself. There were 3 hilarious moments:

1. Yasser was amused by how excited and amazed I was with watching black spots disappear off the carpet, and thought I’d be impressed when he showed me how filthy black the water was when he emptied it out from the steam cleaning machine (and I was very impressed). He then asked, “When’s the last time you steam cleaned your carpet?” and when I responded with “Never”, his jaw dropped to the floor. His expression was priceless.

2. He then asked, “How long have you been living here for?” to which I answered, “Errrr we’ve lived here for 15 years” and he went ballistic! “WHAT 15 years and the carpet has never been steam cleaned?!?!?!”

3. After Yasser finished up, I thanked him for doing a great job and as I extended my hand to offer a standard handshake (we shook hands when we met), he gave me a bro handshake instead!!! LOL I was in hysterics after! I don’t know how but I had elevated myself to bro-ness! It’s such an delightful feeling to know that the carpet is fresh and clean! Once it had dried, I couldn’t help rolling around on it with Snowflake.

Carpet steam cleaning service  Melbourne