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Carpet Steam Cleaner Melbourne you get what you pay for - lemons
Carpet Steam Cleaner Melbourne

When hiring a carpet steam cleaner – you get what you pay for!

pay steam cleaner peanutsLately I have received a lot of calls from customers who have hired a budget carpet steam cleaner for their end of lease carpet cleaning.  They call me because, the carpet steam cleaner they hired, did not do a very good job.  I usually ask them, “why don’t you call the cleaner back and ask them to come back and do a better job?” The customer inevitably says something like, ” oh they were just someone I found on Gumtree and they were really cheap so I don’t think they will be able to fix this” or “I did call them but they said it was the best they could do and wouldn’t come back”.
Let me make this very clear – you get what you pay for! Carpet cleaning and stain removal in particular is a science, you need training, experience and the right chemicals and equipment.

Steam cleaner certificateWhat is IICRC?

Anyone can go out and buy themselves a carpet cleaning machine and call themselves a carpet steam cleaner.  The Government does not regulate the carpet cleaning industry, unlike many other trades,.  This does not mean, however that there is no training or certification available for carpet cleaners.  The IICRC (Institute of Inspection Cleaning and Restoration Certification) is the organisation that sets worldwide standards for businesses and individuals operating within the cleaning and restoration industry.

To obtain certification, one must complete intensive training courses.  Then sit and pass exams at the end of the training.  They must also agree to abide by a code of ethics.  As well as  having current public liability insurance and continuing to update their skills and training on a regular basis.  Each of the standards set by the IICRC take years to develop. These standards are reviewed every 5 years to ensure they stay up to date with scientific and manufacturing developments. Jena Dyco International is Australasia’s premier training facility for the cleaning and restoration industry. They provide  IICRC approved courses and examinations as well as other workshops, seminars  and training.  Carpet cleaners who have completed Jena Dyco training courses, are well equipped with the skills and knowledge needed in any on the job situation.

Keeping training and equipment up to date, involves significant costs.  These costs, along with having the appropriate level of insurance and staff, to deliver professional carpet steam cleaning are factored into the pricing. This is something most people are not aware of when they ask “how much to clean….”.  A business charging less than it costs to hire a machine from the supermarket, must be cutting corners somewhere!  I would venture a guess and say that they are using low cost cleaning products and quite possibly do not have any training and very little experience.  They may not even have public liability insurance!  This is frightening considering the cost of replacing carpet or furniture should anything go wrong or even worse if you or a family member are injured as a result of unsafe work practices.

Carpet Steam Cleaner PricingCost of Carpet Steam Cleaner

Customers always ask me why there is such a big price difference when it comes to carpet cleaning.  I tell them that it really depends on the level of service and results you are expecting.  In my opinion, someone who charges very low prices, is usually inexperienced and may not have the equipment and knowledge to remove dirt and stains.  They may even damage the carpets through over wetting or bleaching.

The use of low quality (and low cost) cleaning products or heavily diluting them are ways to cut costs.  This means the cleaning results will also be low quality.  Then there are the carpet steam cleaners we all love to hate. The ones who quote low to get their foot in the door and then bump up the price once they are there.  Usually, because the rooms are “bigger than standard” or the carpet is “dirtier than standard”.  Sometimes without even telling you until after the job!  It is important to weigh up the pros and cons when choosing between low cost Vs professional carpet cleaning.

Professional carpet steam cleaners will have insurance, completed training courses and have certification. They have the experience and knowledge to deal with all types of carpet and stains.  Accordingly, they will have well maintained equipment and high quality, environmentally friendly cleaning products. A professional carpet cleaner, will walk through the job with you before they start and point out any issues they feel may affect the result.  Always, they will give you a clear indication of the best expected outcome and the total price BEFORE they start work. If there are any issues after cleaning, they will return at no extra charge to re clean a spot or whatever the issue may be. Finally, they will confidently offer a satisfaction guarantee with no fine print! Surprisingly, they may even follow up with you a few days after the job to make sure you are happy.

Hiring the right carpet steam cleaner to get your bond back.

Carpet Steam Cleaner stains

These stains were all left behind by a low budget cleaner and the customer was facing bond forfeiture.

If you are moving out of a property and you want your bond back then it is worth hiring a carpet steam cleaner who guarantees their work.  They may charge a little more but they offer peace of mind and it means less hassles with the Property Manager or Landlord.  Security deposits are usually in the $1000’s, so spending a little extra to make sure you get all your bond back is well worth it.

We recently helped one of our customers in Bentleigh.  She  was fighting to get her bond returned after she vacated a property.  The Property Manager was dissatisfied with the carpet cleaning, even though we had explained that the house cleaner had been through after us and left some dust behind – nothing a good vacuum wouldn’t fix.  We offered to go back and re clean the carpets just to help out our client.  Instead the Property Manager tried to take the customer’s entire bond!  This matter went to a Tribunal hearing. Luckily this particular customer, had used us to clean her carpet every 3-6 months of her tenancy.  Therefore, she provided the judge with the receipts of carpet cleaning as well as a report from us.  Needless to say, the judge ordered the Property Manager to pay her bond back in full!!

Call us first!Best Carpet steam Cleaner in Melbourne Lge

We are very good at removing stains.  However once another carpet steam cleaner applies chemicals to a stain, it alters the Ph level.  This makes our job more difficult and sometimes even impossible! I hate seeing carpet ruined by inexperience.  Especially when I know I would have removed the stain if I was the first one called.  Professional carpet cleaning is a science and requires skill.  It does come at a cost, but no where near as much as the cost of carpet replacement!

We are always happy to offer help and advice so please contact us next time you need help.  We can offer advice on stain removal, end of lease carpet or general carpet cleaning.

Please call us on 0403 254 080 for a quote or advice!

 

 

carpet cleaner Melbourne budget
Carpet Cleaner Melbourne: Budget Double Trouble

Tales from a Carpet Cleaner in Melbourne and Beyond

So a funny thing happened to me at work today……

Carpet cleaner Melbourne callLast Monday morning I took a call from a customer who was very upset.  She had hired a budget carpet cleaner Melbourne, who had destroyed her carpets (over wetting by the sounds of things) and she wanted to know if I would come and have a look. I told her not to worry, I was sure I would be able to help her and make the carpets look a whole lot better.  Without seeing the carpet and the damage the other carpet cleaner  had done, I couldn’t really quote over the phone, but I gave her a ball park figure, she was happy and I arrange to see her on Wednesday morning.

The following day……

On Tuesday morning she phoned me to say she had been called into work unexpectedly on Wednesday and wouldn’t be available.  She apologised and said she would call to reschedule in a couple of days.  Nothing unusual about that – it happens. Although I was a little disappointed as I was dying to see what damage had been done and I always like being given the opportunity to educate my customers on the difference between a budget carpet cleaner Melbourne and professional carpet cleaner Melbourne.

 Keep calm and check your insurance policy!

This mCarpet Cleaner Melbourneorning I received a call from a very agitated customer, who was sounding very upset.  She proceeded to accuse me of destroying her carpets last Tuesday.  She said she had called me to fix the mess another carpet cleaner made and now I had destroyed her carpets even more. My blood ran cold, a thousand questions ran through my head, I took a deep breath, trying to stay calm and wondering if my insurance would cover it.  I had never been in this situation before!

 

 

Which carpet cleaner Melbourne is this?

I quickly checked my booking schedule for last week and saw that I had a commercial booking last Tuesday morning. That was odd she was insisting it was me and all my fault. When I could get a word in, I finally got her address details and realised that she was the one who had cancelled the booking I had made for her on Wednesday.  Then the penny dropped and I couldn’t believe what I was hearing.  This customer had booked a budget carpet cleaner who destroyed her carpets and then decided I was going to charge too much to fix the damage so she called another budget carpet cleaner to fix the damage of the last one! Now she was probably going to have to replace the carpet altogether!  Once I explained to her that she had called the wrong carpet cleaner Melbourne and she realised who I was, she very quickly hung up the phone with a horrified “I’m sorry, wrong person!”

You get what you pay for! Carpet cleaner Melbourne

I have said it before and I will say it again, if you are going to go for budget carpet cleaning, then you need to take into account the hidden costs and not just the carpet cleaning price. Carpet is very expensive to replace, so you must consider this outcome when choosing a carpet cleaner in Melbourne based on price alone.  I am not being alarmist, I have seen it first hand time and time again – carpets ruined and bond deposits lost due to inadequate training, experience and equipment. Not all budget carpet cleaners are bad, but any professional carpet cleaner, who has invested in training, industry certification, good quality equipment and chemicals, Health and Safety compliance and so on, cannot possibly offer the bargain basement pricing of these budget carpet cleaners.

Carpet Cleaner MelbourneIf this is a risk you are willing to take, then by all means go for it.  If you want high quality carpet cleaning by a professional with a satisfaction guarantee then contact Black Gold Carpet Cleaning, your local carpet cleaner Melbourne.  Granted our service costs a little more than the budget guys, but it isn’t a huge amount more and that extra $50 or so is well worth it for the peace of mind, first class service and unbeatable results – guaranteed!

Guaranteed Carpet Cleaning Melbourne
Great Expectations…Guaranteed Carpet Cleaning Melbourne

Guaranteed Carpet Cleaning Melbourne – is there such a thing?Carpet Cleaning Guarantee

Are you a serial complainer?  Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? If you are, I would like to both congratulate you and thank you!  It is people like you (and me) who make businesses accountable, make them step up their game and constantly revise their products and services. Without us, consumers would be suffering from poor quality products and services with no recourse and no one who gives a damn. At Black Gold Carpet Cleaning we give a damn and we offer genuine guaranteed carpet cleaning Melbourne for all of our customers.

Carpet Cleaning Melbourne guaranteeHow to stand out in a crowd

The carpet cleaning business is highly competitive and often the only thing that sets one business apart from the other is their level of customer service.  Most of my competitors are qualified, have all the right equipment and experience, offer reasonably similar prices and guaranteed carpet cleaning Melbourne.  Customer service is what really sets me apart from the others in my area, (that and my ability to make stains disappear as if by magic!). I have made it an integral part of my business to always answer the phone in a timely manner, to be polite, to be patient, genuine, respectful and friendly.  This attitude continues when I am on the job, where gaining the trust and respect of my customers is paramount to me.  I want you to use my service over and over and to tell all your friends and family. It is, after all, much easier to market my business to happy return customers rather than always looking for new customers.

Great expectations and promises, promises!

Recently, I had an issue with a pair of cross trainers I purchased for my son – they fell apart after 2 months wear.  They were not cheap shoes, so I expected that they would last.  That is the key to customer satisfaction – expectation! In order to keep customers happy, businesses need to set realistic expectations relating to products or services and meet if not surpass those expectations.  Sometimes it is even worthwhile to set expectations a little low so that you can blow your customers away with the outstanding results or products! In this case, I paid top dollar for a well known and highly regarded brand of sports shoes which failed to meet the expectations set by the company marketing them.

When I attend a carpet cleaning job, before I even unpack my equipment, I walk through the property with you and discuss any issues, stains, spots, damage, and talk you through the expected best outcome for your particular carpet.  No two jobs or stains are ever the same so it is very important to complete this step in detail each and every time.  This way you will know what to expect and if I do better, then you should be ecstatic.

R.E.S.P.E.C.T.Guaranteed carpet cleaning Melbourne and suburbs

Unfortunately not all businesses operate this way.  I was blown away by the difference in service standards between Australia and the USA when I was seeking to return my son’s shoes.  I phoned the 1800 number, was connected to the USA customer service department and was given not only an apology, but also made to feel that I had helped the company by bringing the fault to their attention, I felt respected – another key element in customer satisfaction. I was then redirected to the Australian office, where I was referred back to the store, no apology, no responsibility, no respect.

At the store the manager asked me if my son played sport  – because that’s going to cause a lot of wear and tear.!  Imagine that playing sport in sports shoes! That is like a customer calling to let me know that pet urine odour has returned and I tell them it is their fault for owning a pet in the first place! I received a replacement pair of shoes, but was told not to bother coming back if they fell apart again in 2 months time because they couldn’t keep giving me free shoes!!!  Needless to say I won’t be back there, EVER!

Guaranteed carpet cleaning MelbourneThe real deal- guaranteed carpet cleaning Melbourne, with no fine print!

We offer satisfaction guaranteed carpet cleaning Melbourne, with no fine print.  If you are not completely satisfied with the work, then don’t pay, this expectation I am happy to meet – not that I have had to as yet!  If you are not happy, I am not happy and I will not rest until I have done everything I can to make sure your carpets and upholstery look the best they possibly can. The way I see it, it is much better for both of us if I do the job right the first time, so I always set out to exceed expectations and I am confident in my ability to do so.

Next time you need carpet cleaning in Melbourne, why not call me and I will be happy to assist, go on – it’s guaranteed!