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Black Gold Carpet Cleaning
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carpet cleaning prices Melbourne
Carpet Cleaning Prices

Carpet Cleaning Prices

How much do you charge?

Melbourne carpet cleaning prices can vary considerably from business to business. “How much do you charge?” is the question we get asked most often by our customers and one that does not have a standard answer.  Some carpet cleaning companies in Melbourne will advertise cleaning packages, such as standard, deluxe and premium cleaning – all with different price points and inclusions. Others list every service they offer with individual prices for each.  We do not advertise pricing on our website. You are probably asking why, we don’t have cleaning packages, or why we don’t advertise our prices…..well let me explain.

No two Melbourne carpet cleaning jobs are the same.  We like to assess each unique job and price it according to the individual size and condition of the carpet.  We have a base rate we charge per room, (currently $35 per standard room which is up to 12sqm.)

What do you get for our base rate?

  • More than 10 years experience in the cleaning industry and all the knowledge that has been accumulated over these years
  • Training and Certification by the leading Worldwide Industry bodies: Jena Dyco and IICRC
  • Well maintained equipment and first class environmentally friendly cleaning products
  • Public Liability Insurance
  • Satisfaction guarantee and after sales service
  • Friendly and reliable service technicians in uniform
  • Pre inspection
  • Spot treatment
  • Hot water extraction (Steam Cleaning) with either a portable machine or a truck mounted system (depending on access to the property).
  • Deodourising & sanitising
  • Post cleaning Inspection – we don’t leave until you are completely satisfied with the work.

Other factors we take into consideration when quoting;

  • the type of carpet fibre
  • the amount of soiling or staining
  • property access (high rise apartment, 3 level town house, single level house, etc.)
  • distance traveled
  • how long it has been since the carpet was last cleaned

carpet cleaning prices MelbourneCarpet cleaning quotes over the phone

Therefore when you call us, we will ask you a series of questions to determine carpet cleaning prices for YOUR home or office.  We can usually give you an estimate over the phone.  By asking these questions, we can be fairly confident that our quote will be accurate and all inclusive.  That way, there are no “hidden extras” or “surprises” when we come to do the work. Unlike some Melbourne carpet cleaning businesses, we try to be transparent with our carpet cleaning prices, and include everything upfront, rather than quote low and then add on extra charges when we come to do the work.  Of course, sometimes unforeseen situations arise resulting in the need for small additional charges, but we will always explain these to you before proceeding with the work.

Black Gold Carpet Cleaning Melbourne, does not offer cleaning bundles or packages because we always strive to achieve premium cleaning results.  In our view,  “Standard, Deluxe, Premium packages” implies  “almost clean, sort of clean and very clean” .  There is no “one size fits all” when it comes to carpet cleaning! We use all the knowledge, equipment and cleaning products required to give each and every job the best result possible for the type and condition of the carpet.

Carpet cleaning prices MelbourneFlexible Pricing

Many times we have been to a job and the customer has said, “don’t worry about that stain…it was here when I moved in…I only want a standard clean”.  Then we go ahead and we remove the stain anyway and leave the carpet looking the best it can be.  That IS OUR “standard” clean!  This is why we charge based on the job requirements rather than a one size fits all type pricing structure.  Our flexible pricing system also allows us to offer discounts for pensioners, local neighbourhood customers and those who want to clean their upholstery as well as their carpet. We value our repeat customers and will always try to offer them great value for money and a little something extra to thank them for their loyalty.

carpet cleaning prices Upholstery cleaning prices

When it comes to upholstery cleaning, many people ask why it is more expensive than carpet cleaning.  Upholstery cleaning prices are based on the number of seats to be cleaned.  The upholstery tool we use for cleaning couches and sofas is much smaller than the wand we use for cleaning carpets, therefore it is much more time consuming.  The extra time it takes to clean upholstery is factored into the pricing. The other factor we take into consideration when quoting, is the cost of the experience, knowledge and training of our staff.  To be able to provide you with premium cleaning results, we need to be constantly updating our skill set and learning about the latest techniques and equipment.

The importance of questions!

So next time you wonder why there is such a difference in the prices between Melbourne carpet cleaning businesses, ask a few questions about inclusions, experience, training, guarantees and make sure you choose a carpet cleaner who can confidently answer your questions and someone who asks you a few questions too!

Please call us for a quote! Black Gold Carpet Cleaning Melbourne Mobile: 0403 254 080

Carpet Steam Cleaner Melbourne you get what you pay for - lemons
Carpet Steam Cleaner Melbourne

When hiring a carpet steam cleaner – you get what you pay for!

pay steam cleaner peanutsLately I have received a lot of calls from customers who have hired a budget carpet steam cleaner for their end of lease carpet cleaning.  They call me because, the carpet steam cleaner they hired, did not do a very good job.  I usually ask them, “why don’t you call the cleaner back and ask them to come back and do a better job?” The customer inevitably says something like, ” oh they were just someone I found on Gumtree and they were really cheap so I don’t think they will be able to fix this” or “I did call them but they said it was the best they could do and wouldn’t come back”.
Let me make this very clear – you get what you pay for! Carpet cleaning and stain removal in particular is a science, you need training, experience and the right chemicals and equipment.

Steam cleaner certificateWhat is IICRC?

Anyone can go out and buy themselves a carpet cleaning machine and call themselves a carpet steam cleaner.  The Government does not regulate the carpet cleaning industry, unlike many other trades,.  This does not mean, however that there is no training or certification available for carpet cleaners.  The IICRC (Institute of Inspection Cleaning and Restoration Certification) is the organisation that sets worldwide standards for businesses and individuals operating within the cleaning and restoration industry.

To obtain certification, one must complete intensive training courses.  Then sit and pass exams at the end of the training.  They must also agree to abide by a code of ethics.  As well as  having current public liability insurance and continuing to update their skills and training on a regular basis.  Each of the standards set by the IICRC take years to develop. These standards are reviewed every 5 years to ensure they stay up to date with scientific and manufacturing developments. Jena Dyco International is Australasia’s premier training facility for the cleaning and restoration industry. They provide  IICRC approved courses and examinations as well as other workshops, seminars  and training.  Carpet cleaners who have completed Jena Dyco training courses, are well equipped with the skills and knowledge needed in any on the job situation.

Keeping training and equipment up to date, involves significant costs.  These costs, along with having the appropriate level of insurance and staff, to deliver professional carpet steam cleaning are factored into the pricing. This is something most people are not aware of when they ask “how much to clean….”.  A business charging less than it costs to hire a machine from the supermarket, must be cutting corners somewhere!  I would venture a guess and say that they are using low cost cleaning products and quite possibly do not have any training and very little experience.  They may not even have public liability insurance!  This is frightening considering the cost of replacing carpet or furniture should anything go wrong or even worse if you or a family member are injured as a result of unsafe work practices.

Carpet Steam Cleaner PricingCost of Carpet Steam Cleaner

Customers always ask me why there is such a big price difference when it comes to carpet cleaning.  I tell them that it really depends on the level of service and results you are expecting.  In my opinion, someone who charges very low prices, is usually inexperienced and may not have the equipment and knowledge to remove dirt and stains.  They may even damage the carpets through over wetting or bleaching.

The use of low quality (and low cost) cleaning products or heavily diluting them are ways to cut costs.  This means the cleaning results will also be low quality.  Then there are the carpet steam cleaners we all love to hate. The ones who quote low to get their foot in the door and then bump up the price once they are there.  Usually, because the rooms are “bigger than standard” or the carpet is “dirtier than standard”.  Sometimes without even telling you until after the job!  It is important to weigh up the pros and cons when choosing between low cost Vs professional carpet cleaning.

Professional carpet steam cleaners will have insurance, completed training courses and have certification. They have the experience and knowledge to deal with all types of carpet and stains.  Accordingly, they will have well maintained equipment and high quality, environmentally friendly cleaning products. A professional carpet cleaner, will walk through the job with you before they start and point out any issues they feel may affect the result.  Always, they will give you a clear indication of the best expected outcome and the total price BEFORE they start work. If there are any issues after cleaning, they will return at no extra charge to re clean a spot or whatever the issue may be. Finally, they will confidently offer a satisfaction guarantee with no fine print! Surprisingly, they may even follow up with you a few days after the job to make sure you are happy.

Hiring the right carpet steam cleaner to get your bond back.

Carpet Steam Cleaner stains

These stains were all left behind by a low budget cleaner and the customer was facing bond forfeiture.

If you are moving out of a property and you want your bond back then it is worth hiring a carpet steam cleaner who guarantees their work.  They may charge a little more but they offer peace of mind and it means less hassles with the Property Manager or Landlord.  Security deposits are usually in the $1000’s, so spending a little extra to make sure you get all your bond back is well worth it.

We recently helped one of our customers in Bentleigh.  She  was fighting to get her bond returned after she vacated a property.  The Property Manager was dissatisfied with the carpet cleaning, even though we had explained that the house cleaner had been through after us and left some dust behind – nothing a good vacuum wouldn’t fix.  We offered to go back and re clean the carpets just to help out our client.  Instead the Property Manager tried to take the customer’s entire bond!  This matter went to a Tribunal hearing. Luckily this particular customer, had used us to clean her carpet every 3-6 months of her tenancy.  Therefore, she provided the judge with the receipts of carpet cleaning as well as a report from us.  Needless to say, the judge ordered the Property Manager to pay her bond back in full!!

Call us first!Best Carpet steam Cleaner in Melbourne Lge

We are very good at removing stains.  However once another carpet steam cleaner applies chemicals to a stain, it alters the Ph level.  This makes our job more difficult and sometimes even impossible! I hate seeing carpet ruined by inexperience.  Especially when I know I would have removed the stain if I was the first one called.  Professional carpet cleaning is a science and requires skill.  It does come at a cost, but no where near as much as the cost of carpet replacement!

We are always happy to offer help and advice so please contact us next time you need help.  We can offer advice on stain removal, end of lease carpet or general carpet cleaning.

Please call us on 0403 254 080 for a quote or advice!

 

 

carpet cleaner Melbourne budget
Carpet Cleaner Melbourne: Budget Double Trouble

Tales from a Carpet Cleaner in Melbourne and Beyond

So a funny thing happened to me at work today……

Carpet cleaner Melbourne callLast Monday morning I took a call from a customer who was very upset.  She had hired a budget carpet cleaner Melbourne, who had destroyed her carpets (over wetting by the sounds of things) and she wanted to know if I would come and have a look. I told her not to worry, I was sure I would be able to help her and make the carpets look a whole lot better.  Without seeing the carpet and the damage the other carpet cleaner  had done, I couldn’t really quote over the phone, but I gave her a ball park figure, she was happy and I arrange to see her on Wednesday morning.

The following day……

On Tuesday morning she phoned me to say she had been called into work unexpectedly on Wednesday and wouldn’t be available.  She apologised and said she would call to reschedule in a couple of days.  Nothing unusual about that – it happens. Although I was a little disappointed as I was dying to see what damage had been done and I always like being given the opportunity to educate my customers on the difference between a budget carpet cleaner Melbourne and professional carpet cleaner Melbourne.

 Keep calm and check your insurance policy!

This mCarpet Cleaner Melbourneorning I received a call from a very agitated customer, who was sounding very upset.  She proceeded to accuse me of destroying her carpets last Tuesday.  She said she had called me to fix the mess another carpet cleaner made and now I had destroyed her carpets even more. My blood ran cold, a thousand questions ran through my head, I took a deep breath, trying to stay calm and wondering if my insurance would cover it.  I had never been in this situation before!

 

 

Which carpet cleaner Melbourne is this?

I quickly checked my booking schedule for last week and saw that I had a commercial booking last Tuesday morning. That was odd she was insisting it was me and all my fault. When I could get a word in, I finally got her address details and realised that she was the one who had cancelled the booking I had made for her on Wednesday.  Then the penny dropped and I couldn’t believe what I was hearing.  This customer had booked a budget carpet cleaner who destroyed her carpets and then decided I was going to charge too much to fix the damage so she called another budget carpet cleaner to fix the damage of the last one! Now she was probably going to have to replace the carpet altogether!  Once I explained to her that she had called the wrong carpet cleaner Melbourne and she realised who I was, she very quickly hung up the phone with a horrified “I’m sorry, wrong person!”

You get what you pay for! Carpet cleaner Melbourne

I have said it before and I will say it again, if you are going to go for budget carpet cleaning, then you need to take into account the hidden costs and not just the carpet cleaning price. Carpet is very expensive to replace, so you must consider this outcome when choosing a carpet cleaner in Melbourne based on price alone.  I am not being alarmist, I have seen it first hand time and time again – carpets ruined and bond deposits lost due to inadequate training, experience and equipment. Not all budget carpet cleaners are bad, but any professional carpet cleaner, who has invested in training, industry certification, good quality equipment and chemicals, Health and Safety compliance and so on, cannot possibly offer the bargain basement pricing of these budget carpet cleaners.

Carpet Cleaner MelbourneIf this is a risk you are willing to take, then by all means go for it.  If you want high quality carpet cleaning by a professional with a satisfaction guarantee then contact Black Gold Carpet Cleaning, your local carpet cleaner Melbourne.  Granted our service costs a little more than the budget guys, but it isn’t a huge amount more and that extra $50 or so is well worth it for the peace of mind, first class service and unbeatable results – guaranteed!

carpet cleaning in Melbourne deals
Death by Coupon! Prices for Carpet Cleaning in Melbourne smashed!

Are coupon and deal sites destroying the service industry, and in particular my service industry – carpet cleaning in Melbourne?

carpet cleaning in Melbourne deals Cheap carpet cleaning in Melbourne is easy to find, but at what cost? I was in the office the other day and happened to answer a call from a customer.  She was asking for a quote to clean the carpet in her large four bedroom house and 5 seater couch.  I did a quick calculation and then discounted it by 25% (it’s winter – our quiet time, so I need to be competitive in my pricing).  When I gave her the discounted price, she screamed – and I don’t mean screamed in a good way!!  She was horrified by my very generously discounted quote and told me it was way too much and she was going to look up her favourite daily deal provider for a better price!

This got me thinking, has the coupon industry ruined our customers’ price perception forever?  Carpet Cleaning in Melbourne is uber competitive and it is really difficult to stand out from the crowd.  We try to by offering fantastic service and results every time and highlighting our uniqueness.  I discussed this in my last blog “carpet steam cleaning in Melbourne – why use us?”.  Price is often a crucial deciding factor for our customers, that is why we try to keep the price as low as possible without selling ourselves short. But how can we compete with “4 rooms of carpet cleaning for $50” and do we really want to?

Confessions of a carpet cleaner…

Before I get into this, I have a confession to make.  When I started this business a few years ago, I signed up to several coupon sites and I sold 4 rooms of carpet cleaning in Melbourne for $50!! At the time it seemed like a great way to get exposure, build our list, get people to our website, to try our service at a super low price and then book us again next time at the true price.  Sadly, we found we were flat out servicing coupon customers and had no time for regular customers and these coupon customers were not keen to return to us without the same discount.  They all raved about our service and sure some did call us up again next time they needed carpet cleaning, but they wanted the same discount again!!  When we couldn’t offer this price a second time, they went back to the deal sites to find another carpet cleaner offering another unbelievable deal.

Carpet cleaning in Melbourne is something many cleaning companies offer, but very few of them are actually carpet cleaners.  It takes time, experience, training the right equipment and knowing how to use it, to clean carpet properly.  This all comes at a cost to the business and contributes to the pricing. When we did coupon deals, of the $50 charged, we only received $30 and the coupon company got the other $20. That $30 barely paid for our petrol let alone our cleaning supplies! We looked at it as a short term marketing campaign rather than a money making exercise.  

carpet cleaning in MelbourneYou really do have to question what sort of result you will be getting from someone charging these types of prices.  Your carpets and lounge suites cost a lot of money, why risk using someone based on their pricing alone?  Would you take your designer dress or Italian Suit and throw it into the washing machine with your socks, just to save money on cleaning?  No, of course not!  You would take them to a professional dry cleaner.  Just imagine how your outfit would look after a good spin in the washing machine!  Do you really want your carpet to end up water logged, shrunken, stretched, damaged, or have the dye run? These are some of the things that can happen if you choose a carpet cleaner on price alone.  Why would you trust your valuable soft furnishings to anyone other than a professional?

I am not for a minute saying coupon carpet cleaners are all cowboys, I just want customers to be aware that price isn’t everything.  I am sure a lot of these coupon deals are from businesses just like ours, trying to make ends meet in tough times, generate a quick cash flow and build a list. 

Before you hire a anyone for carpet cleaning in Melbourne, coupon or otherwise;

  • read the fine print
  • have a look at their website
  • ask about a guarantee
  • check out their accreditations
  • read reviews of the business on other sites (Google +, True Local, Service Seeking, etc.)