Thanks for contacting us, we will get back to you shortly. Alternatively you can call us on the following numbers: Mobile: 0403 254 080 or 0403 254 081 Standard business hours Mon-Sat 9am-5pm. After hours & Sunday bookings available upon request or by special arrangement.
Our top tips for keeping your carpet looking good all year long!
Now that the Christmas presents have been pack away and the wrapping paper recycled, it will soon be time to take down the tree and decorations in readiness for the New Year. It is at this time of year we often reflect on the year that has passed and look forward to the start of a new year with fresh hopes and dreams. As you make lists of resolutions for the New Year, don’t forget the little things such as upping your home maintenance routines and especially carpet care. If you really want to make small changes that have a big impact then carpet care is the best place to start. These tips will help you stay focused and on track to have the best looking carpet in the neighbourhood – all year long!
Carpet care is on the list and this year I promise I will;
1. Use mats and rugs
Mats and rugs at entry points to your home and high traffic areas, trap dirt and prevent wear and tear. It is important to remember to clean these mats and rugs from time to time to prevent soil transfer. It is also a good idea to keep paths and entrances well swept to stop dirt and leaves being blown into your home. This is one of the simplest ways to start your carpet care kick start to 2018.
2. Vacuum regularly
Dry vacuuming is the best thing you can do to prevent soil build up and damage to your carpet fibres. Most people understand that vacuuming is necessary to remove the dirt and hair you can see on top of the carpet, however it is the dirt you can’t see that often causes the most damage. Dirt and dust particles trapped between the fibres can cause damage. This damage is caused by dirt aprticles rubbing against the fibres as we walk. Carpets are fantastic filters and help remove the dust and other pollutants from the air by trapping them within the fibres. However this means that the carpets need to be vacuumed at least one to two times a week to remove them.
3. Attend to stains as soon as they happen
The sooner you attend to stains, the more chance you have of removing them. Stains from food and liquid spills as well as pet stains should never be left to settle in! Always remove as much of the liquid or solid as you can by gently blotting/scraping. Then try to dilute the stain with water – do no saturate the stain as then you will cause water damage as well! Misting water over the stain using a spray bottle is a great way to dilute the stain. Just make sure you sprat a light mist of eater then gently blot dry and repeat as necessary. Never rub or scrub the carpet as this will damage the fibres. Once you have removed as much of the stain as you can using just water, consult a professional carpet cleaner.
4. Avoid store bought stain removers
Many of the over the counter products you can buy from the local supermarket are just expensive bottles of water mixed with hydrogen peroxide. However some also contain bleach which can damage your carpet. Often they can make the stains much worse and even cause more damage than the original stain. Before using any stain removal products make sure you consult a carpet care professional. Some stains such as paint, makeup, ink and other oil based stains do not respond well to the water and chemicals in these products. Always seek advice from a carpet care professional for these types of stains.
5. Hire a professional carpet care cleaning service at least once a year
The first four tips are all about carpet care maintenance and are easy for you to do regularly throughout the year. It is important to maximise your efforts by hiring a professional carpet care service at least once year. Professionally steam cleaning your carpet will ensure your carpet is clean and santisied. Clean carpets not only look and feel great, they also help keep your family healthy.
Black Gold Carpet Cleaning is your local carpet care professional – contact us for advice and a free quote!
What’s your New Year’s Resolution? Please leave a comment below.
Carpet cleaning tips for spring, even though, I can barely feel my fingers as they hit the keyboard (someone turn up the heating!). I do believe that spring has arrived in Melbourne! Looking out the window at this cold, grey, rainy Melbourne day you would swear it is still winter, but apparently not. Very soon (I hope) the sun will start shining again and the chill in the air will be replaced with a gentle warmth that thaws the bones and lifts the spirits. To me, spring means flowers, sunshine, swooping magpies and most importantly, spring cleaning! This guide will provide you with a checklist for spring cleaning your carpet and maintaining your beautiful floor coverings right through spring and summer.
Carpet cleaning Tips for spring:
Regular vacuum cleaning is my number one carpet cleaning tip for keeping your carpet looking its best and maintaining carpet over time. It is not just good for removing the dirt and dust you can see, but more importantly the dirt and debris you cannot see. Dirt which is left to become embedded in the carpet pile, can cause damage by scratching the carpet fibres. This makes them appear dull and discoloured. This is why high traffic areas often look different to other areas of the carpet not walked on as often. By regular vacuum cleaning, I mean at least once or twice a week, depending on the amount of foot traffic. Kids and pets shed an awful lot of hair, dirt and dust as they run, play, sleep, eat, roll, crawl on the carpet, so if you have either or both, then you may need to vacuum more often than a single person or a couple.
Choosing a vacuum Cleaner
Cylinder or Upright?
My spring cleaning tips start with choosing a good vacuum cleaner. It is very important to choose wisely when buying a new vacuum cleaner. Vacuum cleaners are usually either cylinder or upright. Cylinder vacuum cleaners are easy to maneuver and good to use on stairs, upholstery and curtains. Whereas upright vacuums are better suited to larger carpeted areas. Wattage is important for cylinder vacuums as the dirt has further to travel through the vacuum hose.
Bagged or Bagless?
Then there is the choice of bagged or bagless vacuum cleaners. Bagless vacuum cleaners are usually slightly more expensive. However you do save money on the long run as you do not have to buy replacement bags. Bagged vacuums trap the dust inside a bag and are less messy to empty. Whichever type you choose, make sure you buy one with dust storage capacity to suit the size of your home. You do not want to stop and empty the canister or change the bag half way through the job. Having said that, it is important that you do empty the canister or bag before it is completely full. If you do not, then you may lose suction.
The filtration system on your vacuum cleaner, is vital for home health and hygiene. There is no point vacuuming and just redistributing the fine dust particles all over the house. Make sure your vacuum has a good filtration system to trap all the dust particles. A HEPA (high-efficiency particulate air) filtration system is important if you or your family members have allergies to dust or asthma. To be a true HEPA filter, it must be certified to remove 99.97% of particles. There are also HEPA type filters which remove 80-90% of particles. Vacuum cleaners with these HEPA type filters are usually less expensive and good for those who do not suffer from asthma and allergies.
How to use your vacuum cleaner correctly
When you have chosen the right vacuum cleaner for your carpet and budget, make sure you use it correctly. Take your time to move the vacuum over the carpet slowly, allowing time for the vacuum to agitate and extract the dirt. You should make several forwards and backwards passes, slowly over the same spot before moving on to the next section of carpet. To maximise dirt extraction, you should vacuum in all directions. For example, once you finish vacuuming in a North-South direction you should then go back and vacuum East-West. Remember – don’t rush, take your time.
Attachments and Maintenance
A final tip is to use the crevice tools and other attachments, that come with your vacuum cleaner. Cleaning along the skirting boards and other hard to reach places will help prevent the build up of dust. Dust build up in these areas can cause black lines called filtration soiling. Filtration soiling is very difficult to remove so prevention is better than cure! Vacuum cleaners do need regular maintenance, especially filter replacements. Check with your warranty details for information on how often your vacuum cleaner should be serviced. Vacuum cleaning is the first step in carpet cleaning tips guide, next is stain removal.
Stain removal is another of my carpet cleaning tips for spring cleaning. It is important to try and tackle any stains when they first happen. Firstly, there are 3 golden rules;
Do not leave stains on the carpet for extended periods, as they may cause further damage and even become permanent. Mud is an exception however, as it is best left to dry then scraped off with a firm brush.
Do not use over the counter stain removers from the supermarket. Many of these products contain strong chemicals and bleach which can further damage your carpet.
Do not “Google” DIY stain removal solutions
Most food based stains are acidic and therefore can be removed using another acidic solution such as white vinegar. White vinegar is good because it does not add colour to the stain and it is odourless once it dries. Always dilute the vinegar with water and mist over the stain rather than saturating the carpet. A few drops of dish washing liquid mixed in with the vinegar and water can also be helpful for these types of stains. Always work your way from the outside of the stain, in towards the center. Dab gently with a clean dry cloth (preferably white so there is no colour transfer), never rub the carpet. Use as little moisture as possible and dry the area as quickly as you can with a cloth, so that you do not cause water damage as well! Please note: wool is a natural fibre and requires special care and attention, so please seek professional advice before attempting any stain removal on woolen carpet.
Stains such as blood, red wine, rust, ink, paint and oil usually need professional carpet cleaning and specialty stain removal treatments. I would not recommend attempting to remove these types of stains without seeking professional advice. Which brings me to the third of my carpet cleaning tips.
Professional Carpet Cleaning
We recommend cleaning carpet in residential homes, at least 1-2 times per year. Although it really does depend on the number of occupants and pets. A single person or couple may only need professional carpet cleaning once a year, however a family with several small children and pets, may need carpet cleaning every three to four months. Spring is a good time to book in a professional carpet clean. For information on Professional Carpet Cleaning please read “Professional Carpet Cleaning – what is it? or for information on how to choose a Professional carpet cleaner, please refer to my previous blogFinding the best carpet cleaner – Top 5 questions to ask
Carpet steam cleaning (Hot Water Extraction) is probably the most effective and thorough method of carpet cleaning and the one we mostly recommend for residential carpet. This is a process where a solution is sprayed onto the carpet to loosen and trap dirt and debris, sometimes some form of agitation is used to enhance this process. Next a hot water extraction machine (either a portable unit or truck mounted system) is used to apply heat, water and suction to extract the dirt and solution and rinse the carpet. Usually carpet is dry within 4-5 hours.
There are a few different methods referred to as “dry’ Cleaning. Bonnet dry cleaning is a low moisture method where solution is sprayed onto the carpet and then wiped off with a buffing machine with an absorbent pad attached. This type of cleaning will dry within 2-3 hours and is good for lightly soiled carpet and as a maintenance clean between carpet steam cleans. However, we do not recommend it as a complete replacement for steam cleaning. Another method is dry compound cleaning. This process uses a machine to spread dry compound material over the carpet. The compound attracts and absorbs the dirt and both are then vacuumed away leaving the carpet clean and dry. This method is good for general carpet cleaning but will not remove some stains. If you want to use this system, make sure the operator uses organic compounds not polymers.
Professional carpet cleaning is not a cheap option, however when you consider that carpet costs thousands of dollars to replace, it is a very worthwhile investment. I would not recommend going cheap in this instance as it may cost your dearly in the long run! Now the carpets are clean, my next carpet cleaning tips are more about maintenance.
Nothing says spring more than the smell of flowers and nothing says clean carpet more than a beautiful fresh, clean scent. Some carpet cleaners use chemical deodourisers after they clean your carpet. These can cause respiratory issues in some people who are sensitive to perfumes and the scent usually disappears after a couple hours. We prefer to use natural products to deodourise your carpet after cleaning. To replicate this scent you can make your own carpet deodouriser. Mix 1 cup of sifted bi carb soda (baking soda) with 20-30 drops of your favourite essential oil. Place in a container with a tight fitting lid and shake well for a minute or so to combine. Then all you need to do is sprinkle the Bi carb lightly over your carpet using a container with a lid that has medium sized holes (e.g. a spice bottle or chocolate shaker). Wait 20-30 minutes before vacuuming up the bi carb soda and enjoy the beautiful natural fragrance! Bi carb soda is good because it will also help absorb any unpleasant odours.
No doubt spring will bring on a sense of new beginnings and possibilities, which may lead to wanting a whole new look for your rooms. Moving furniture around into different positions is a very easy way to change the look and feel of a room. However sometimes indentations occur where heavy furniture has been in place for a long time on the carpet. To restore the carpet to its usually fluffy state and get rid of these indentations is not always easy. One of the best carpet cleaning tips I have picked up over the years, is to fill the indentation with ice blocks and leave them to slowly melt over several hours. Then blot up the excess moisture and gently fluff up the carpet pile with your fingers or a spoon. The moisture will cause the carpet fibres to swell making them easier to fluff up back to their natural state. Another trick is to place a damp cloth over the indentation and then use an iron on a gentle heat setting on top of the cloth, to steam the area. Remove the iron and cloth then fluff up and loosen the fibres with your fingers.
All of the above carpet cleaning tips lose their effectiveness, if you do not also find ways to prevent re-soiling. Barriers such as mats and rugs are important for minimising the amount of dirt brought into the house. Spring is a good time to spruce up the front door mat. Wash it or brush it to remove any mud or dirt build up from the wetter weather. This one tip will make your front step look so much more welcoming. Keeping your front path well swept and clear of leaves and dirt will also help nature from finding its way into your home of ruining all your hard work!
What are your best spring carpet cleaning tips? Please feel free to leave your ideas in the comments section below.
Top 5 tips on how to remove vomit stain from the carpet
How to DIY your vomit disaters!
So you want to know how to remove vomit stains from carpet? We have all been there and this is a question we get asked a lot! Big night out, big night in, the dreaded tummy bug, kids with gastro……..whatever the cause, the result is the same! A terrible mess that not only stains your carpet, but also leaves that odour! You know the one, a constant, lingering reminder! The longer you leave it, avoid it, hope it will magically disappear; the harder it will be to remove the stain. Ultimately you need to act fast, but what can you do to remove vomit stains from the carpet?
Tip1 : Fast action
Never leave vomit stains on the carpet. Always attend to them as soon as you can, otherwise the acids in the bile can damage your carpet fibres and leave permanent stains. The liquid will also soak through to the underlay and become even more difficult to remove. The best thing to do is to remove as much of the vomit as possible. Use a flat bladed knife or spatula to scrap away as much of the solid matter as you can. Then blot the remaining liquid with paper towels or clean dry cloths to absorb as much moisture as possible.
Tip 2: Remove Moisture
Baking soda or bi carb soda, as we call it in Australia, is a fantastic cleaning aid. In this situation a fairly generous sprinkling of bi carb soda over the stain will help absorb any remaining liquid and also help neutralise the odour. Leave the powder on the stain for at least 15 minutes before vacuuming away.
Tip 3: Stain Removal
If there is still a visible stain on the carpet, then at this point, you might be best calling in a professional carpet cleaner. Vomit is a protein stain, like blood and urine, so it is best removed with an enzymatic cleaner. This is a process whereby, enzymes digest the protein molecules which cause the stain and odour. You can purchase some over the counter enzyme sprays. Often these types of products are sold for pet stains, but will also be effective in treating human stains as well! However, professional carpet cleaners are able to select cleaning agents appropriate not only for the type of stain, but also for the type of carpet you have. Some over the counter products may cause more damage to your carpet, particularly if your carpet is made from wool. If you still want to try and DIY the stain, you could try a mixture of one part white vinegar to 2 parts water and a few drops of dishing washing liquid. Make sure you test this on the carpet somewhere inconspicuous first! Mist this mixture over the stain then blot with paper towel or a clean, dry cloth.
Tip4: Always Rinse & Blot
Whenever you try to remove a stain yourself, it is important to rinse the area with water, after applying any cleaning solutions. Carpet cleaning solutions left on the carpet can cause damage such as bleaching or discolouration. Even “natural” products such as, vinegar can discolour your carpet. Dirt particles also stick to the residue left behind on the carpet and will cause rapid resoiling. Do not use a lot of water or you will end up with brown water marks on your carpet. Just lightly mist water and dab dry. It is important to dab or blot the carpet dry rather than rubbing it, as rubbing, will cause damage to the carpet fibres. I imagine you are beginning to understand why sometimes it is best to leave these jobs to the professionals! Carpet cleaners have powerful cleaning equipment, which can rinse and extract in one motion. They also add an acid rinse to their finish to ensure all residue is removed. All of this can be done quickly and easily with no risk of damage to your carpet.
Tip 5: Dry
The best way to ensure the stain does not wick back up the carpet fibres after cleaning, is to ensure you dry the area thoroughly. Air movement around the area is vital for quick drying. You can place a fan heater near the area, use a hair dryer or just have a window open and the heating on. Once the carpet is dry, there should be no odour.
That’s it….but if in doubt, a professional carpet cleaner like Black Gold Carpet Cleaning to remove vomit stains
If by this point, you still have a faint lingering odour or stain, I would recommend you call a professional carpet cleaner for advice. In most cases a trained professional can remove stains that the average person cannot. The key to successful stain removal is time! Always act quickly to remove vomit stains using theses tips and ask for professional help if in doubt.
Professional carpet cleaning, aims to maximise soil removal, while minimising damage to the textile floor covering. A professional carpet cleaner will have the knowledge, training and experience to both achieve both of these aims. Professional carpet cleaning requires training and accreditation by an industry recognised training facility. The most respected training organisations in the Australian Cleaning and Restoration Industry, are Jena Dyco and IICRC. Carpet cleaners who complete these courses will be able to determine what type of carpet you have and the best method for your carpet. What you should ask is, “are you a professional, carpet cleaner?”, rather than just asking about price and method. Carpet cleaners differ depending on their training, experience and equipment, this is why results, can vary so much.
Which method is best?
Professional carpet cleaners do not have a “one size fits all” approach. A professional will recognise the unique qualities of each job and adjust their methods and techniques accordingly. A series of questions are asked at the time of booking. These questions help to determine a rough quote based on the details you give over the phone. Once on site, the cleaner will then walk through the property with you before they set up. During this pre inspection, the cleaner will examine they type of carpet you have, its construction, use, condition and amount of soiling. This is when the cleaner makes a final decision regarding the best cleaning system for your carpet. A cleaning professional must employ the five main principles of carpet cleaning to ensure maximum soil removal and prevent damage.
1. Dry Soil Removal
Vacuuming is the very important first step in any carpet cleaning and maintenance system. Crushed or flattened pile needs to be lifted with a brush or grooming rake, before vacuuming, . You can then maximise dry soil removal. When vacuuming, make sure;
the collection chamber is not full
the air is flowing freely and not obstructed
the drive belt is in good condition (service your vacuum every 6-12 months)
the beater brush is in good condition
2. Soil Suspension
The aim of soil suspension is to remove the soil left behind by dry vacuuming, by breaking the adhesion between the soil and the carpet fibre. In order to achieve this there are four key elements;
Chemical activity: After vacuuming a pre spray is applied. Professional carpet cleaners will try to use bio degradable detergents where ever possible. They will know which product is best suited to the fiber and the method they have chosen. Professional cleaners follow label instructions so that they use the correct quantities.
Heat/Temperature: Generally speaking, the more heat used, the greater the cleaning efficiency. The power of the pre spray is increased by heat, which often means less chemical is needed to achieve maximum results. Less chemicals means less residue. However heat in inexperienced hands can result in fiber damage and dye loss.
Agitation: This process can be done by hand using a brush, a motorised rotary or water pressure. Agitation distributes the cleaning agents so that they can separate soils from carpet fibres. This process speeds up the soil suspension and is an important step, especially for heavily soiled carpets.
Time: Soil suspension does not happen immediately. Chemicals need time to dwell on the carpet to maximise their efficiency.
3. Suspended Soil Removal
The next step is to remove suspended soils from the carpet. There are several different methods of removal, however, the method we use the most is hot water extraction. Other methods include;
absorption either by using a dry compound or absorbent pad (bonnet method)
wet vacuuming – carpet shampoo
flushing – the immersion method used to clean rugs
dry residue vacuuming – a dry compound or foam distributed over the carpet to attract the suspended soil, then vacuumed away.
4. Pile Setting/Grooming
This step does not actually aid in the removal of soil, however it does help the next step, which is drying. A professional carpet cleaner knows that grooming the carpet after cleaning, helps maintain the look of the carpet fibres. Grooming also aids in the distribution of deodourisers and fabric protection. This step also helps with evaporation, which speeds up drying time.
Professional cleaners will always ensure they take steps to minimise drying times. Wet carpet left for an extended period, can result in a few different problems. The first being, carpet which takes more than a few hours to dry is a major inconvenience for the customer. It also increases the chances of re-soiling from foot traffic. The increased potential for slip and fall incidents is another very serious consequence when moving from wet carpet to hard floors. Finally, there are issues such as mould, odour, browning and dye bleeds or transfer.
To reduce drying times, professional carpet cleaners usually employ a few different strategies, including;
ensuring their equipment is well maintained and operating efficiently
ensuring there is adequate ventilation or air flow through the property (e.g. run air conditioning/heating/open windows/ceiling fans)
make sure to do dry passes with their wand, after wet/rinse passes, so that maximum water is extracted
use hot water which aids evapouration
use drying equipment such as air movers
The cleaner will employ some of these methods, but not necessarily all of them.
How long will it take for my carpet to dry?
A professional carpet cleaner will always do his best to ensure carpet dries in the shortest amount of time possible. Drying times vary depending on a few different factors. These include, inside and outside atmospheric conditions, air movement, the type of fibre, the pile density, the amount of soiling (heavily soiled carpet requires more cleaning solution) and the application of protectors and deodourants. Other factors that can greatly affect drying times are the experience of the cleaner, the performance of their equipment and the method of cleaning they use. Carpets cleaned by hot water extraction are usually dry within a 4-5 hours, where as dry cleaning methods like bonnet cleaning can be dry in as little as 1-2 hours and dry compound cleaning leaves carpet dry immediately. Regardless of the method used, the drying time should be a matter of minutes or hours not days!!
Where can I find a Professional Carpet Cleaning service?
You now have the facts to confidently ask the questions necessary to ensure you hire a professional carpet cleaning service. Trained and qualified carpet cleaners generally display their qualifications and affiliations on their websites. The IICRC issue ID cards to cleaners who have passed their certification exams. You can always ask to see the cleaners card as proof of their qualifications. A good place to locate a professional carpet cleaning service in your area is on the IICRC website. Finally, do not base your decision purely on price, ask questions and use your knowledge to determine whether or not the answers you receive are accurate. Black Gold Carpet Cleaning is a IICRC Certified firm, so please contact us to arrange a booking.
When hiring a carpet steam cleaner – you get what you pay for!
Lately I have received a lot of calls from customers who have hired a budget carpet steam cleaner for their end of lease carpet cleaning. They call me because, the carpet steam cleaner they hired, did not do a very good job. I usually ask them, “why don’t you call the cleaner back and ask them to come back and do a better job?” The customer inevitably says something like, ” oh they were just someone I found on Gumtree and they were really cheap so I don’t think they will be able to fix this” or “I did call them but they said it was the best they could do and wouldn’t come back”. Let me make this very clear – you get what you pay for! Carpet cleaning and stain removal in particular is a science, you need training, experience and the right chemicals and equipment.
What is IICRC?
Anyone can go out and buy themselves a carpet cleaning machine and call themselves a carpet steam cleaner. The Government does not regulate the carpet cleaning industry, unlike many other trades,. This does not mean, however that there is no training or certification available for carpet cleaners. The IICRC (Institute of Inspection Cleaning and Restoration Certification) is the organisation that sets worldwide standards for businesses and individuals operating within the cleaning and restoration industry.
To obtain certification, one must complete intensive training courses. Then sit and pass exams at the end of the training. They must also agree to abide by a code of ethics. As well as having current public liability insurance and continuing to update their skills and training on a regular basis. Each of the standards set by the IICRC take years to develop. These standards are reviewed every 5 years to ensure they stay up to date with scientific and manufacturing developments. Jena Dyco International is Australasia’s premier training facility for the cleaning and restoration industry. They provide IICRC approved courses and examinations as well as other workshops, seminars and training. Carpet cleaners who have completed Jena Dyco training courses, are well equipped with the skills and knowledge needed in any on the job situation.
Keeping training and equipment up to date, involves significant costs. These costs, along with having the appropriate level of insurance and staff, to deliver professional carpet steam cleaning are factored into the pricing. This is something most people are not aware of when they ask “how much to clean….”. A business charging less than it costs to hire a machine from the supermarket, must be cutting corners somewhere! I would venture a guess and say that they are using low cost cleaning products and quite possibly do not have any training and very little experience. They may not even have public liability insurance! This is frightening considering the cost of replacing carpet or furniture should anything go wrong or even worse if you or a family member are injured as a result of unsafe work practices.
Carpet Steam Cleaner Pricing
Customers always ask me why there is such a big price difference when it comes to carpet cleaning. I tell them that it really depends on the level of service and results you are expecting. In my opinion, someone who charges very low prices, is usually inexperienced and may not have the equipment and knowledge to remove dirt and stains. They may even damage the carpets through over wetting or bleaching.
The use of low quality (and low cost) cleaning products or heavily diluting them are ways to cut costs. This means the cleaning results will also be low quality. Then there are the carpet steam cleaners we all love to hate. The ones who quote low to get their foot in the door and then bump up the price once they are there. Usually, because the rooms are “bigger than standard” or the carpet is “dirtier than standard”. Sometimes without even telling you until after the job! It is important to weigh up the pros and cons when choosing between low cost Vs professional carpet cleaning.
Professional carpet steam cleaners will have insurance, completed training courses and have certification. They have the experience and knowledge to deal with all types of carpet and stains. Accordingly, they will have well maintained equipment and high quality, environmentally friendly cleaning products. A professional carpet cleaner, will walk through the job with you before they start and point out any issues they feel may affect the result. Always, they will give you a clear indication of the best expected outcome and the total price BEFORE they start work. If there are any issues after cleaning, they will return at no extra charge to re clean a spot or whatever the issue may be. Finally, they will confidently offer a satisfaction guarantee with no fine print! Surprisingly, they may even follow up with you a few days after the job to make sure you are happy.
Hiring the right carpet steam cleaner to get your bond back.
These stains were all left behind by a low budget cleaner and the customer was facing bond forfeiture.
If you are moving out of a property and you want your bond back then it is worth hiring a carpet steam cleaner who guarantees their work. They may charge a little more but they offer peace of mind and it means less hassles with the Property Manager or Landlord. Security deposits are usually in the $1000’s, so spending a little extra to make sure you get all your bond back is well worth it.
We recently helped one of our customers in Bentleigh. She was fighting to get her bond returned after she vacated a property. The Property Manager was dissatisfied with the carpet cleaning, even though we had explained that the house cleaner had been through after us and left some dust behind – nothing a good vacuum wouldn’t fix. We offered to go back and re clean the carpets just to help out our client. Instead the Property Manager tried to take the customer’s entire bond! This matter went to a Tribunal hearing. Luckily this particular customer, had used us to clean her carpet every 3-6 months of her tenancy. Therefore, she provided the judge with the receipts of carpet cleaning as well as a report from us. Needless to say, the judge ordered the Property Manager to pay her bond back in full!!
Call us first!
We are very good at removing stains. However once another carpet steam cleaner applies chemicals to a stain, it alters the Ph level. This makes our job more difficult and sometimes even impossible! I hate seeing carpet ruined by inexperience. Especially when I know I would have removed the stain if I was the first one called. Professional carpet cleaning is a science and requires skill. It does come at a cost, but no where near as much as the cost of carpet replacement!
We are always happy to offer help and advice so please contact us next time you need help. We can offer advice on stain removal, end of lease carpet or general carpet cleaning.
Please call us on 0403 254 080 for a quote or advice!
Recently we purchased a Hydroforce CX-15 carpet steam cleaning tool. This carpet cleaning tool is a revolutionary piece of equipment. It leaves carpets drier and cleaner in less time than ever before. We have always achieved amazing results with our trusty carpet steam cleaning wand, however sometimes on jobs with heavily soiled carpets, we would have to spend a lot of time going over the carpet again and again to remove embedded dirt. The CX-15 has been designed so that usually one pass is enough to remove the dirt.
Carpet steam cleaning with the revolutionary square head design
The head of the CX-15 is enclosed which means the heat is trapped in. This also means more heat which in turn, means greater cleaning power. Inside the head, the rotary jets spin so the carpet fibres are cleaned from all angles. The square, straight edged design of the CX-15 means that, unlike other rotary tools with rounded heads, we can clean close to walls and wood floors. The design of this head also allows air flow speed to be maximised. This means more water is extracted and carpets dry in less time.
Light as a feather!
The best part about the CX-15 is that it is light – only 9kg , compared to other motored rotary carpet steam cleaning tools which weigh about 36kg. This means I can easily move it around and up and down stairs without causing myself and injury! It also means I do not need additional cords and power outlets like you do for other electric rotary tools.
Commercial and Residential carpet steam cleaning – but not in tight spaces!
I have found the best use for this tool is steam cleaning commercial carpets and large empty residential properties. This is because it is can be a little tricky to maneuver in tight spaces. The hoses can be a bit of a problem if you don’t have a lot of room to turn around, so I don’t use the CX-15 for carpet steam cleaning in small properties like apartments and townhouses, especially if they are furnished. However if you are looking for end of lease carpet steam cleaning in Melbourne, for your house or office and would like to see the Hydroforce CX-15 in action, then please give me a call to arrange a booking.