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best carpet cleaner

Finding the best carpet cleaner – Top 5 questions to ask

The best carpet cleaner is not necessarily the first one!

Most people go straight to the internet when looking for service people in their local area.  You spill something on the carpet or you have family coming over for the holidays.  Suddenly you are in desperate need of the best carpet cleaner you can find.  Naturally, the first thing you do is a search online. You are then confronted with an often confusing array of businesses all vying for your attention. We have all been there, right?  How do you choose? There are some simple questions you can ask to find the best carpet cleaner for your needs and budget.

There are two main types of questions you should ask when looking for the best carpet cleaner.  Firstly when confronted with the search results, you need to ask yourself some questions to determine which businesses to call for a quote.  Secondly when calling the chosen businesses, you need to have a list of questions ready to ask so as to determine who is best qualified to fix the problem.

Sorting through the search results for the best carpet cleaner

Paid listings

Your first instinct is probably to go with the first three businesses listed in the search results.  However, it may not give you the quality results you are looking for.  Usually in the search engines such as Google, Yahoo and Bing, the first 3-4 listings are paid advertising.  This does not mean these businesses are not worth considering, but just keep in mind that it may mean that they are paid listings and they will therefore have a large marketing budget and usually these costs are passed on to the consumer through carpet cleaning pricing.  Many of these paid listings offer heavily discounted prices, to attract new customers, however they ultimately end up costing more.  They need to cover their marketing costs through pricing so they always find a way to add on “extras”.

Local listings

Next there are the local search results that take into consideration your search location.  These results will usually give you the contact details for carpet cleaners in your local area.  This is great because often local businesses can come at short notice or even often a local discount as they do not have to factor in travel costs.  However make sure you verify where they are based.  Some of the larger carpet cleaning businesses claim to be from every suburb in a wide area, meaning they probably sub contract out to cleaners in many different areas.  This means you may not get the business you thought you were hiring.

Organic listings

Finally there are pages and pages of free or organic listings.  This is were you can usually find the good, the bad and the ugly! I would recommend considering the businesses listed on the first page and narrow your search down the three or four of these listings to call for a quote.  Keep in mind however that in larger cities where there is a lot of competition, the top three are not necessarily the best carpet cleaners.  They may be on top because they are the best at marketing and SEO rather than carpet cleaning!  Compare their website’s, pricing, location and importantly their reviews!  Just as a final note, while pricing is very important, don’t be swayed by offers of ridiculously cheap deals.  Like all things in life, if it seems too good to be true it probably is!

finding best carpet cleaner

Top 5 questions to ask when looking for the best carpet cleaner

So now that you have narrowed down the search results to your top 3 -5 businesses, you need to pick up the phone or send an email.  Most people are not sure what questions they should ask, other than  “How much?” Pricing is important but so are these other questions below. To ask the right questions,  you need some knowledge or experience.  This list is a good starter guide to give you information on what questions to ask and why they are important.

 

1. Are you owner operated or do you sub contact?

You want to be sure that the business you have chosen from the search results is the actual business who will be turning up on the day.  There is nothing wrong with sub contracting, however there are cost and quality issues that can affect the end results and price.

2. Are you a member of an industry association or have training certification by a recognised industry organisation?best melbourne carpet cleaner

Most professional carpet cleaning businesses will be a member of an industry association such as SCRIA or have training certificates from organisations such as Jena Dyco or IICRC.  This is important as membership or certification means that the business has agreed to abide by standards set by these organisations.  They must continually retrain to maintain their certification and be up to date with the latest techniques and equipment. What this ultimately means, is that you can be sure that the business will provide service that is of a high standard and using chemicals and equipment that are the best available. These businesses also have to agree to a code of ethics, have public liability insurance and will always guarantee their work.  This is important for your peace of mind!

3. What method and equipment do you use?

There are several different methods of carpet cleaning.  Professional carpet cleaners will usually offer a few different methods depending on the situation. Steam Cleaning (Hot Water Extraction) is the method most recommended by the carpet cleaning associations and carpet manufacturers.

Portable steam cleaning machines are great for tight spaces or apartments above ground floor.  Truck mounted systems can produce more hebest carpet cleaning methodat and suction that portable machines. However as the cords and hoses have to be run from outside the premises, through open doorways, they do require driveway access and cannot be used on higher level apartments. They also pose a security issue for some businesses as they do require open door access. Whereas a portable machine can be taken inside and doors locked.

Dry cleaning is an alternative method of cleaning.  There are several different types of dry cleaning – most are low moisture cleaning rather than completely dry. Dry cleaning is useful in commercial properties, where it is not possible to wait for carpet to dry, or noise is an issue.  Usually dry cleaning is used as a maintenance clean between steam cleans, rather than as a complete replacement method.

Professional carpet cleaners will also use high quality cleaning products.  They need to have an array of different products to use on different types of stains.  Most will try to use environmentally friendly products and will know which products work best on different carpet fibres and stains.

4. Do you have an hourly rate or charge by the room/sqm?best carpet cleaner prices

Pricing is a big factor when choosing a carpet cleaner.  it is important however to consider price as just one factor, not THE factor. A professional carpet cleaner will be very transparent with their pricing.  However, this does not necessarily mean they will display a price list on their website.  There is no “one price fits all” in carpet cleaning.  Each job will have its own unique criteria – the age and type of carpet, the amount of foot traffic, staining, maintenance of the carpet, etc.

A good carpet cleaner will ask you about your carpet and it’s history to determine a price.  Most carpet cleaners will start with a set rate for a room, based on a set size in square meters.  Then the age and the condition is taken into consideration, along with travel costs.  The end price should be all inclusive. Stain removal, fabric protection, deodourising and sanitising may be additional costs.  Always ask what is included in the price.

Finally Beware of companies selling “3 rooms for $66” or similar.  While some offer genuine value, you do need to ask what is a “room” to them.  A business may offer low prices but set a very small room size.  Therefore you will never just pay the base rate and the additional square meter charges can be very high.  This is known in the industry as “Bait & Switch”.  Bait the customer with a cheap price then switch to higher pricing once you are onsite by adding in “extras”.

5. Do you offer a guarantee?best carpet steam cleaning

Even the best carpet cleaner in the world can have trouble removing stains the first time.  Some stains appear or reappear a day or so after cleaning, as they are underneath the carpet.  A professional carpet cleaner will always come back and re clean at no additional charge, should this happen.  In fact a good carpet cleaner will always be glad of the opportunity to fix issues you are not happy with, after all they will want your repeat business and your referral to family and friends. While no carpet cleaner can guarantee to restore your carpet to new, they can guarantee to ensure your satisfaction. They will give you an idea of what to expect in terms of the end result and make sure you are happy before they leave.  A guarantee is vital for end of lease carpet cleaning if you want your bond returned

The best carpet cleaner for you is easy to findbest steam cleaning Melbourne

It is as easy as choosing which flavour of ice cream! Now you are armed with all the right questions to ask, you should have no trouble finding the best carpet cleaner for your budget. Just bear in mind, some of those businesses high up in the search spend a small fortune on marketing and advertising as they need to keep renewing their customer base.  The best carpet cleaners will have well established repeat business base. Therefore they have less reliance on the search engines. Sometimes your family and friends are a more reliable source than Google and the best question to ask is “who do you recommend?”

Please contact us for all your carpet cleaning inquiries or call us on 0403 254 080.

Have you got your own list of questions you like to ask? Please add your questions to the comments section below.

 

 

Melbourne carpet recycle

Melbourne Carpet Recycling

How do I dispose of my old carpet?

Melbourne carpet recycling is not as simple as you would think.  In this day and age, everyone seems to be aware of environmental issues such as global warming and the need to reduce our carbon foot print.  Given that the average life cycle of carpet is 5-10 years, many new home openers and renovators are opting for more sustainable flooring options.  We recycle glass, plastics, paper, garden waste, wood, rubber tyres and so on.  However when it comes to old carpet there are fewer options, for recycling.

Business studies in Australia,  have shown an overall decrease in carpet manufacturing over the past five years.  However the boom in the property market has created a higher demand for carpet, from the housing construction sector.  Particularly for multi – unit apartment and townhouse developments.  Which makes me wonder where is all that carpet going to go in 5-10 years time when it needs replacing?  What happens to the carpet in the properties when they are demolished to make way for these new developments?  Given that about 70% of all floor covering sales in the developed world, are for carpet, what options are available for Melbourne carpet recycling?

carpet recycling MelbourneOptions for Melbourne carpet recycling.

1. Disposal is the least preferred option.  Used carpet is now one of the top 10 landfill items.  Synthetic carpets do not break down over time and woolen carpets do decompose but they produce methane gas during this process.  Methane is a dangerous green house gas, which is the unfortunate by product of landfill decomposition.  Disposal of old carpets at the local tip will incur fees.

2. Reuse old carpet for many different purposes, such as;

  • weed matting in the garden
  • floor mats for your car, home, shed or workshop
  • lining and insulation for the kids cubby house or your work shed
  • pets bedding
  • donate to a charity
  • freecycle
  • donate to family members or friends
  • If your carpet is in good condition you may be able to sell it privately or to a recycling business.  In most major Australian cities there are businesses who buy good quality, used carpet, clean it and resell it.

3. Recycle your old carpets depending on their age, composition and condition.  According to Planet Ark, there is currently no commercial recycling plants for carpet in Australia, even though, most carpet fibres are recyclable. Consumers have become more environmentally aware, therefore, carpet manufacturers are becoming more conscious of their responsibilities. However, we still have a long way to go here in Australia.  Carpet manufacturers such as Ontera, Interface and Caviler Bramworth, do offer a “take back” system for carpet they have manufactured.  However, only carpet tiles are recycled into new carpet. There is no recycling for broadloom carpet.  Shaw, have a range of carpet made from recycled materials, called Ecoworx.  They offer a guarantee that, when it is time to change the carpet, Shaw, will pick up your old carpet, and recycle it.

Can Melbourne carpet be recycled?

Currently these carpet recycling systems, are only for nylon carpet.  New carpet is made by recycling nylon into yarn, and then reusing it to make new carpet.  Interface, have devMelbourne carpet reuseeloped a new carpet recycling facility, which is the first of its kind in Australia.  Previously they had to send carpet to the USA for processing.  Infra red scanners are now available in Australia and are  used to identify carpet tile fibres.  If nylon is the main fibre, then the tiles are be broken down into their individual components and the nylon is removed and used to make nylon yarn.

The backing is also recycled, however it still needs to be sent to the USA for processing.  Interface are hoping to have a new facility to process the backing, here in Australia by 2017.  Interface, estimates that they will be able to process around 500-600 tonnes of carpet per year.

There are signs that the industry is looking for new ways of manufacturing carpets so that are sustainable and recyclable.  Cradle to Cradle accreditation is one such way of ensuring manufacturers examine the whole life cycle of a carpet; from source materials to manufacturing, installation and end of life recycling. In the meantime however, we need to make sure we get the most out of our carpets and maintain them for maximum life span.  Regular, professional carpet cleaning is the best way to maintain your carpet and keep it looking good for years to come.  Please contact us for a booking or any carpet cleaning inquiries.

Good carpet cleaning maintence starts with a front door mat

Carpet Cleaning Maintenance

Prevention is better than Cure!

Carpet cleaning maintenance is something many people neglect. You have just had your carpets professionally cleaned, what now?  How do you keep them looking this good for as long as possible? Probably the least talked about step when it comes to carpet care and cleaning, is soil management.  However, this step is arguably, the most important step of all!  Carpet cleaning removes dirt and stains.  You can apply protective products to slow down re soiling.  The best way to maintain your carpet fibre, however, is to prevent the amount of soil coming into your home or office in the first place.  There are many measures you can take to stop oily and abrasive soils from coming into your home or business.  Below I have listed a few easy steps you can take to protect your carpet.

Carpet cleaning Maintenance1. Soil Prevention

Regularly sweep paths, parking areas and walkways to keep them free from soils and debris.  Additionally, regular pressure washing of these areas, will prevent a build up of of dirt and oils.  This type of prevention is a very important first step in carpet cleaning maintenance.

 

 

dry soil removal for carpet cleaning Maintenance2. Soil Barriers

An easy and cost effective way to make sure that dirt and oils do not enter your home of office, is to use soil barriers. Mats make good barriers and should be placed at at entrance points.  For high foot traffic areas and in businesses, it is a good idea to use both exterior and interior mats at all entrances and exits.  Exterior mats should have a thick, rough texture so that dirt and mud can be scraped off the soles of shoes.  Once deposited on the mat, the soil should fall away, not sit on the surface, or it will re soil the next person’s shoes. Interior mats should be softer and more like carpet.  These mats wipe and dry the soles of the shoes, and are especially important during the wetter months of the year. Inside the home or office, high traffic areas and wet areas, will also benefit from floor mats to stop the spread of dirt and oils.  Mats used as soil barriers require much more frequent cleaning than standard carpet.

3. Vacuumingprofessional carpet cleaning dry soil vacuum

I cannot stress strongly enough, how important regular vacuuming is for carpet cleaning maintenance! A vacuum with a good HEPA filter and strong suction will remove most dry dirt and particles.  The aim of vacuuming is to remove both visible and invisible dirt particles, with out damaging the fibre or redistributing the particles into the air. Unvacuumed carpet may look clean.  However dirt and dust particles left on the carpet can cause damage by scratching the surface fibres.  This makes the carpets appear dull.  The frequency of vacuuming depends on the amount of foot traffic.  For most households I would recommend at least once or twice a week. A machine such as a pile lifter will lift crushed fibres in high traffic areas and aid the removal of ingrained dirt.

4. Maintenance ProgramsCarpet Cleaning Maintenance

A planned maintenance program is something many commercial properties employ, but is also something residential property owners should consider.  A maintenance plan should take into consideration, the number of occupants, their budget, types of floor coverings, and the types of soils.  A planned carpet cleaning maintenance program will allow time frames to be set for cleaning.  These time frames depend on the properties usage and needs.  A maintenance program will help ensure carpets are maintained year round and prevent premature wear or aging of floor coverings. It is an investment in the longevity of your carpet.  A carpet maintenance professional will ensure the above three steps are taken care of on a regular basis.  They will also include carpet cleaning at least once a year and spot cleaning as often as needed.

Contact us for Carpet Cleaning Maintenance

If you would like to discus soil management or arrange a carpet clean maintenance program, please contact us at Black Gold Carpet Cleaning.  We are always available to help answer your questions or arrange a booking.  When was the last time you had your carpets professionally cleaned?

Carpet Steam Cleaner Melbourne you get what you pay for - lemons

Carpet Steam Cleaner Melbourne

When hiring a carpet steam cleaner – you get what you pay for!

pay steam cleaner peanutsLately I have received a lot of calls from customers who have hired a budget carpet steam cleaner for their end of lease carpet cleaning.  They call me because, the carpet steam cleaner they hired, did not do a very good job.  I usually ask them, “why don’t you call the cleaner back and ask them to come back and do a better job?” The customer inevitably says something like, ” oh they were just someone I found on Gumtree and they were really cheap so I don’t think they will be able to fix this” or “I did call them but they said it was the best they could do and wouldn’t come back”.
Let me make this very clear – you get what you pay for! Carpet cleaning and stain removal in particular is a science, you need training, experience and the right chemicals and equipment.

Steam cleaner certificateWhat is IICRC?

Anyone can go out and buy themselves a carpet cleaning machine and call themselves a carpet steam cleaner.  The Government does not regulate the carpet cleaning industry, unlike many other trades,.  This does not mean, however that there is no training or certification available for carpet cleaners.  The IICRC (Institute of Inspection Cleaning and Restoration Certification) is the organisation that sets worldwide standards for businesses and individuals operating within the cleaning and restoration industry.

To obtain certification, one must complete intensive training courses.  Then sit and pass exams at the end of the training.  They must also agree to abide by a code of ethics.  As well as  having current public liability insurance and continuing to update their skills and training on a regular basis.  Each of the standards set by the IICRC take years to develop. These standards are reviewed every 5 years to ensure they stay up to date with scientific and manufacturing developments. Jena Dyco International is Australasia’s premier training facility for the cleaning and restoration industry. They provide  IICRC approved courses and examinations as well as other workshops, seminars  and training.  Carpet cleaners who have completed Jena Dyco training courses, are well equipped with the skills and knowledge needed in any on the job situation.

Keeping training and equipment up to date, involves significant costs.  These costs, along with having the appropriate level of insurance and staff, to deliver professional carpet steam cleaning are factored into the pricing. This is something most people are not aware of when they ask “how much to clean….”.  A business charging less than it costs to hire a machine from the supermarket, must be cutting corners somewhere!  I would venture a guess and say that they are using low cost cleaning products and quite possibly do not have any training and very little experience.  They may not even have public liability insurance!  This is frightening considering the cost of replacing carpet or furniture should anything go wrong or even worse if you or a family member are injured as a result of unsafe work practices.

Carpet Steam Cleaner PricingCost of Carpet Steam Cleaner

Customers always ask me why there is such a big price difference when it comes to carpet cleaning.  I tell them that it really depends on the level of service and results you are expecting.  In my opinion, someone who charges very low prices, is usually inexperienced and may not have the equipment and knowledge to remove dirt and stains.  They may even damage the carpets through over wetting or bleaching.

The use of low quality (and low cost) cleaning products or heavily diluting them are ways to cut costs.  This means the cleaning results will also be low quality.  Then there are the carpet steam cleaners we all love to hate. The ones who quote low to get their foot in the door and then bump up the price once they are there.  Usually, because the rooms are “bigger than standard” or the carpet is “dirtier than standard”.  Sometimes without even telling you until after the job!  It is important to weigh up the pros and cons when choosing between low cost Vs professional carpet cleaning.

Professional carpet steam cleaners will have insurance, completed training courses and have certification. They have the experience and knowledge to deal with all types of carpet and stains.  Accordingly, they will have well maintained equipment and high quality, environmentally friendly cleaning products. A professional carpet cleaner, will walk through the job with you before they start and point out any issues they feel may affect the result.  Always, they will give you a clear indication of the best expected outcome and the total price BEFORE they start work. If there are any issues after cleaning, they will return at no extra charge to re clean a spot or whatever the issue may be. Finally, they will confidently offer a satisfaction guarantee with no fine print! Surprisingly, they may even follow up with you a few days after the job to make sure you are happy.

Hiring the right carpet steam cleaner to get your bond back.

Carpet Steam Cleaner stains

These stains were all left behind by a low budget cleaner and the customer was facing bond forfeiture.

If you are moving out of a property and you want your bond back then it is worth hiring a carpet steam cleaner who guarantees their work.  They may charge a little more but they offer peace of mind and it means less hassles with the Property Manager or Landlord.  Security deposits are usually in the $1000’s, so spending a little extra to make sure you get all your bond back is well worth it.

We recently helped one of our customers in Bentleigh.  She  was fighting to get her bond returned after she vacated a property.  The Property Manager was dissatisfied with the carpet cleaning, even though we had explained that the house cleaner had been through after us and left some dust behind – nothing a good vacuum wouldn’t fix.  We offered to go back and re clean the carpets just to help out our client.  Instead the Property Manager tried to take the customer’s entire bond!  This matter went to a Tribunal hearing. Luckily this particular customer, had used us to clean her carpet every 3-6 months of her tenancy.  Therefore, she provided the judge with the receipts of carpet cleaning as well as a report from us.  Needless to say, the judge ordered the Property Manager to pay her bond back in full!!

Call us first!Best Carpet steam Cleaner in Melbourne Lge

We are very good at removing stains.  However once another carpet steam cleaner applies chemicals to a stain, it alters the Ph level.  This makes our job more difficult and sometimes even impossible! I hate seeing carpet ruined by inexperience.  Especially when I know I would have removed the stain if I was the first one called.  Professional carpet cleaning is a science and requires skill.  It does come at a cost, but no where near as much as the cost of carpet replacement!

We are always happy to offer help and advice so please contact us next time you need help.  We can offer advice on stain removal, end of lease carpet or general carpet cleaning.

Please call us on 0403 254 080 for a quote or advice!

 

 

carpet steam cleaning cx15

Carpet Steam Cleaning New CX-15

Carpet steam cleaning CX-15Recently we purchased a Hydroforce CX-15 carpet steam cleaning tool.  This carpet cleaning tool is a revolutionary piece of equipment.  It leaves carpets drier and cleaner in less time than ever before.  We have always achieved amazing results with our trusty carpet steam cleaning wand, however sometimes on jobs with heavily soiled carpets, we would have to spend a lot of time going over the carpet again and again to remove embedded dirt.  The CX-15 has been designed so that usually one pass is enough to remove the dirt.

Carpet steam cleaning with the revolutionary square head designcarpet steam cleaning

The head of the CX-15 is enclosed which means the heat is trapped in.  This also means more heat which in turn, means greater cleaning power.  Inside the head, the rotary jets spin so the carpet fibres are cleaned from all angles.  The square, straight edged desigCarpet steam cleaning CX-15 headn of the CX-15 means that, unlike other rotary tools with rounded heads, we can clean close to walls and wood floors. The design of this head also allows air flow speed to be maximised.  This means more water is extracted and carpets dry in less time.

Light as a feather!

The best part about the CX-15 is that it is light – only 9kg , compared to other motored rotary carpet steam cleaning tools which weigh about 36kg.  This means I can easily move it around and up and down stairs without causing myself and injury! It also means I do not need additional cords and power outlets like you do for other electric rotary tools.

Commercial and Residential carpet steam cleaning  – but not in tight spaces!

I have found the best use for this tool is steam cleaning commercial carpets and large empty residential properties.  This is because it is can be a little tricky to maneuver in tight spaces.  The hoses can be a bit of a problem if you don’t have a lot of room to turn around, so I don’t use the CX-15 for carpet steam cleaning in small properties like apartments and townhouses, especially if they are furnished.  However if you are looking for end of lease carpet steam cleaning in Melbourne, for your house or office and would like to see the Hydroforce CX-15 in action, then please give me a call to arrange a booking.

 

 

carpet stain removal Melbourne

Carpet Cleaner Top 5 Don’ts

As a carpet cleaner I have seen it all, the good, the bad and the ugly….

Over the years as a carpet cleaner,  I have seen some pretty funny things put on carpet to try and remove stains. Some work and some are just plain, ridiculous and cause more damage than the original stain! There is plenty of information out there about what you should put on stains of all kinds.  Some of it is good advice backed up by sound scientific principals and chemistry. Some, however, is complete fiction and could quite possibly have a horror story ending rather than the “happily ever after” most people are looking for! Here are the top five home remedies to be avoided if you want a happy ending to your red wine nightmare.

1. SaltCarpet Cleaner salt on red wine

Why is it that whenever someone spills red wine, the first thing they do is reach for salt? This remedy has been passed down through the ages and probably had more to do with convenience than science.  In the past (and present), both wine and salt were consumed with most meals.  So salt was often  the closest thing available to throw over a spill.  The aim being to absorb as much of the liquid as possible.  It sounds logical, until you consider the fact that salt is the ingredient we throw into dye baths to help bond dye to fabric fibres! By piling up a heap of salt on a wine stain, all you are doing is aiding the natural dyes in the wine to penetrate the carpet fibres.  Thereby creating a permanent reminder of your clumsiness!  The best first action for red wine is to absorb as much of the liquid as you can.  The best way to do this is by using clean white towels or paper towels NOT salt!  Do not panic – remember you can always call a professional carpet cleaner for advice.

2. White wineCarpet cleaner - white wine on red wine

We have all heard the one about pouring white wine over a red wine spill. I believe this also comes from the fact that where there is red wine, there is usually white wine.  So if you spill the red, then try to dilute it with whatever is closest and not as colourful – white wine!  There is some science behind this method.  Both red and white wines are acidic and acids can be used to dissolve acids. However there are lots of other ingredients in white wine as well. So white wine is probably not the best first choice when it comes to stain removal.  White wine probably will not cause any further staining, however it will be a very smelly mess and not nearly as effective as some other acids which are odourless when they evaporate, e.g. white vinegar.

The second step when dealing with red wine stains is to dilute the remaining liquid as much as possible without causing any further damage.  I would suggest adding a little cold water (preferably misted on using a spray bottle) and dabbing with a clean dry white cloth.  Repeat as often as necessary until there is no more colour transfer from the stain onto the cloth.  You could also try adding 1 part white vinegar to 3 parts cold water to the spray bottle.  If in doubt call a professional carpet cleaner for advice!

3. Baking Soda (Bi Carb Soda)Carpet cleaner - baking soda on red wine

While baking soda is something that can be helpful in removing some stains, it can also leave behind a white powdery residue.  This residue is very difficult to remove.  I have read many blogs and articles that recommend using a a baking soda paste on food stains and pet stains.  However not many mention that you also need to use an acid with the baking soda to create the right chemical reaction to remove the stains.  When you combine an acid such as wine or vinegar and baking soda, you get a chemical reaction which creates carbon dioxide gas.  It is this reaction that helps remove stains, the combination of a base and an acid dissolved in water.  This process does work, however you have to let the paste react and then dry on the carpet.  The dried paste attaches to the carpet fibres and can be very difficult to remove.  Vacuuming is often not enough.  You have to gently scrap the dried paste off the carpet with a blunt knife, without damaging the fibers. Is all the mess worth it when there are other carpet cleaner methods available that do not leave a residue?

4. Corn Flour (starch)Carpet cleaner - corn flour on stain

This is one of the more “out there” methods I have witnessed!  Why anyone would apply corn flour to a wet carpet stain, I will never know.  As with the baking soda, corn flour can be very messy and difficult to remove from carpet.  Corn flour is very absorbent when it comes to greasy stains on leather furniture.  This is because it is very fine and can get into tiny cracks and crevices that other products cannot.  By all means use corn flour to remove grease, but don’t mix it up into a paste and lather it on your carpet.  It is just too difficult to remove and there are many other remedies out there that do not require so much work!  Because I am a qualified carpet cleaner, I had no trouble removing the ink stain for this customer, however the corn flour took a lot more effort!

5. Vanish and other supermarket “carpet stain removers”Carpet Cleaner - vanish on red wine

I cannot say it strongly enough – never use these products on your carpet to remove stains, until you consult a professional carpet cleaner for advice. These products often contain bleach which can remove the stains.  However, unfortunately, they also often remove the colour from your carpet fibres. So you’re left with light coloured patches all over your carpet. Professional carpet cleaners also used bleach, in some situations.  However we know what strength bleach to use and how to rinse it from your carpet.  The longer the Vanish type products stay on your carpet, the more damage they can do.  There is no easy way to rinse them out of your carpet completely, without the right carpet cleaner equipment.

A final word of advice from your local carpet cleaner

Never panic! Always follow these 3 steps when dealing with most food and drink spills;

  1. BLOT – remove as much liquid/solid as you can by blotting or scraping the spill immediately
  2. DILUTE – Using a spray bottle filled with cold water, mist over the stain to dilute
  3. BLOT – remove as much of the water as you can with a clean dry towell (always dab/blot – never rub!)

If the stain remains then call a professional carpet cleaner, such as Black Gold Carpet Cleaning.  We can offer advice and quotes over the phone, any time, day or night!

carpet cleaning review

Carpet Cleaning Review

Best Carpet Cleaning Review in Melbourne!

Carpet cleaning review MelbourneA few weeks ago I booked in a Caulfield carpet cleaning job for a lovely gentleman by the name of Rony in Caulfield North.  I was unable to attend this job personally so I sent along a new guy who has started helping me out during this busy end of year period.  All seemed fine, until we sent our our usual follow up text.  We really do try to always do our best, so we want to know if our customers are happy or otherwise and relish any opportunity to rectify mistakes.   It is also a good way to collect feedback for our Carpet Cleaning Review page on our website.  I was really upset when I read Rony’s reply,

I am extremely disappointed, it is still not clean, now I need to call another company to finish the job…

Carpet Cleaning Review Melbourne after

After repeat cleaning by me

Oh no……

I called Rony straight away to find out what had happened.  He explained that his carpet was heavily soiled and the guy who came to clean had removed some but not all of the dirt using standard carpet cleaning methods.  I quickly apologised and arranged a time a few days later to come and take a look.  I brought the original cleaner with me so I could show him a more thorough cleaning method for heavily soiled carpet.  Heavily soiled carpets require very hot water and additional dwell time for the chemicals to work their magic.  They also, often requiring agitation by a rotary machine or at least a lot of good old fashioned “elbow grease” by the carpet cleaner!

Carpet Cleaning Review dirty water

water after I re cleaned the “clean” carpet!

I love a happy ending!

By the time I had finished Rony was over the moon!  Even my guy was impressed with the end result and more than a little embarrassed by his original attempt.  He now knows what to do next time so it was a very valuable learning experience for him.  I am so grateful that Rony gave me the opportunity to re clean his carpets.  I just had to show both of them, the water from my machine: that is the water from the “cleaned” carpet, after my re clean!

In fact Rony was so happy with my service that he took to social media and he left the following carpet cleaning review,

images5 stars plus! Yasser, I just want to say thank you for cleaning my carpet today! Last week one of your employees cleaned my carpet but I wasn’t completely satisfied. After we spoke over the phone, you came personally to make sure the carpet is clean and that we are satisfied. Let me just say that your care for your customers is beyond description. If anyone is searching for carpet cleaners like I did, then look no further, this is the right company, the customer service you’ll receive is like nothing you have experienced. Yasser, thanks again mate, with all honesty I didn’t think that people genuinely care anymore about customers.
Much appreciated,
Rony, Caulfield North

guarantee-sml

This would have to be one of the best carpet cleaning reviews I have ever received and it is even more special because it came from someone who could have just walked away and written us off as just another dodgy carpet cleaner!  Second chances are like gold!

Please contact us to discuss your carpet cleaning requirements, and be assured we will not be happy until you are!

vacate carpet cleaning

Vacate Carpet Cleaning Melbourne: Why going cheap can cost you!

Vacate Carpet Cleaning Melbourne, customers should be wary of prices too good to be true.

A picture paints a thousand words….but so can a review!

This review was left by one of our vacate carpet cleaning Melbourne customers, just last week;

“Extremely professional & very passionate about his work.
My carpets had plenty of stains, marks, rust, chewing gum
and they got removed. He will try everything to remove marks
& stains. These stains were not removed by 2 carpet cleaning

companies before him.” Deepak Verma

To me the last sentence says it all!  This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving.  Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Vacate carpet cleaning Melbourne

Before – 2 other cleaners had left the carpet in this state!

 

 

If at first you don’t succeed….

Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice!  The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad!  He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help.  Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.

I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it.  There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet.  All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly.  Wool carpets require a different amount of water pressure (PSI) than synthetic carpets.  By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.

Vacate Carpet Cleaning

After Black Gold carpet Cleaning

Quality is not an act…it’s a habit

What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss.  I will turn up at the appointed time and you will have one less thing to worry about.  Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.

I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner.  Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!

Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;

  • Qualifications or training
  • How long they have been in business
  • If they offer a guarantee
  • what equipment and products they use
  • Do they have insurance

A Professional carpet cleaner will ask you some questions too such as;

  • How many rooms do you have / what is the approximate area?
  • What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
  • What type of fibre is the carpet (wool, synthetic, blended, etc.)
  • How long since the carpet has been cleaned
  • Is the property furnished or empty

If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactiVacate Carpet Cleaning Melbourne guaranteedcs) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.

carpet stain removal Toorak Village

Carpet stain removal Melbourne…Tales of the unexpected!

Carpet stain removal Carpet Stain removal Melbourne…Tales of the unexpected!

I have been to many carpet stain removal Melbourne jobs, and last Saturday, I had a carpet steam cleaning job in Toorak, for lovely lady named Lucy. She booked me in to steam clean her carpet after having found me on the internet – so happy my marketing is starting to work! I love working in Toorak, the properties are so grand and there is definitely an air of wealth and privilege there. In fact, Toorak has long been regarded as one of Australia’s most prestigious suburbs and definitely has the highest property values in Melbourne. Some of our most notable Melbourne figures are from Toorak, such as, Malcolm Fraser, Ted Ballieu, Sidney Myer, Eddie McGuire, why even Harry Potter (Daniel Radcliffe) himself owns property in Toorak!!

The Crime Scene Coffee stain removal Melbourne

Back to lovely Lucy! After my pre inspection and consultation with Lucy, I began unpacking the van and setting up my equipment when I heard a scream from the next room, it was a blood curdling cry that stopped me in my tracks. I dropped my wand and ran to see what had happened. Upon entering the lounge room, I could see immediately the drama that had just unfolded and it was horrifying! There splattered all over the beautiful cream carpet was a dark, oozing mess which reeked of….coffee. Lucy was frozen to the spot, she had misjudged the coffee table and dropped her entire mug of coffee all over the carpet.

That Old Black (Gold) Magic… Carpet stain removal Melbourne

Luckily for Lucy I was able to jump into action immediately to stop any further damage. I showed her how to dab the stain and blot it up with a clean cloth. Once I had removed as much of the liquid as possible, I sprayed the area with a spotter specifically designed for coffee stains and followed up with hot water extraction (steam cleaning). The end result was magical! Once again my trusty wand and I saved the day – who needs Harry Potter!

How to remove coffee stains from carpet

Whenever you are dealing with spills and stains like tea and coffee, it is really important to act swiftly. The longer you leave coffee on the carpet, the harder it is in terms of carpet stain removal Melbourne. Always blot the stain first to remove as much of the brown liquid as possible. You can the flush the stain with a damp cloth and again blot the area dry with a clean dry cloth. There are different methods for treating the stain, depending on the type of carpet you have. If you are in doubt or have expensive antique carpets or rugs, always call a professional carpet stain removal Melbourne business, such as Black Gold Carpet Cleaning. For carpet stain removal in Melbourne, we do not recommend using any over the counter stain removers as many contain bleach and other chemicals which can damage your carpet or even set the stain making it permanent.

If you prefer to attempt the stain removal process yourself, you can try adding a little white vinegar or mild dish washing detergent to some lukewarm water and wetting a clean white cloth with the solution. Always colour test this type of solution on a small inconspicuous patch of carpet. Lay the wet cloth over the stain and gently press the solution into the carpet, working from the outside in. Next spray a little clean water over the stain to rinse and blot dry with paper towels or a cloth. To dry the carpet you can place a clean dry cloth over the area, followed by a plastic bag and then something heavy like a thick book on top. Leave it like this at least over night before removing.

 

red wine on carpet

How to remove red wine on carpet

How to remove red wine on carpet

Oh no! Not on the carpet!Red wine on carpet

You will be familiar with that phrase if you have ever spilt something, especially red wine on carpet. It is a question we get asked quite often. Read on to find out how we showed Nicole from Canterbury how to remove red wine on carpet.

Unfortunately for her, Nicole is all too familiar with the above scenario.  Yesterday when I went to steam clean her carpets, she showed me a red wine stain, that had happened about a year ago.  She had come home from a hard day at the office and sat down at the computer after dinner with a nice glass of Merlot in hand.  Next thing you know, she got a little too exuberant with the mouse and knocked the half full glass of red wine off the desk. Red wine on carpet – Disaster! Or so she thought! Sound familiar?

Luckily for me, Nicole hadn’t tried to remove the stain with any chemicals, she had just blotted it with water and a cloth.  If she had used an over the counter product, then I might of had a bit more of a fight on my hands to remove the stain.  The fact that her carpets are synthetic rather than made from wool, also helped.  Woolen carpets tend to absorb liquid into the fibre and are less stain resistant then man made carpet fibres like polypropylene or nylon.

Nicole was sure I wouldn’t have much success removing the stain as it had been there for quite sometime.  I told her to stand back and watch a magician at work.  I treated the red wine stain with “magic potion” I concocted for such stains, then cleaned the carpet with my magic wand.  Before you could say abracadabra, the stain was all but gone! You would be amazed, just like Nicole!

How to remove red wine on carpetHow to remove red wine on carpet

“Yasser manged to remove a red wine stain on our carpet that was 12 months old. FANTASTIC! Would use Black Gold Carpet Cleaning again and I have recommended them to my friends.” Nicole, Canterbury, Vic, July 2013

It is important to remember that although I can make most stains disappear as if by magic, successful stain removal depends on many factors including;

  1. The age of the stain – most fresh stains can be removed by using the appropriate chemical or stain remover.  Unfortunately however, it is more often the case that the stain is left untreated for an extended periods before a carpet technician is called to resolve the problem.  This gives the liquid time to be absorbed into the carpet fibre and it sets on the fibre. Whatever you do, do not leave a stain unattended for long periods of time.
  2. The type of fibre and the construction of the carpet – natural fibres tend to absorb more liquid than synthetic fibres and are more prone to pile damage when cleaned too vigourously.
  3. The type of stain – It is very important to identify the type of stain in order to determine the best treatment. Trained technicians should be able to identify a variety of stains by sight, touch and smell if the stains are of unknown origins.
  4. Other removal attempts – Stain removal is a chemical process and all stains have different Ph levels.  A professional carpet cleaner will know the correct stain remover for each Ph level and situation.  Remember, whatever you put on the stain will alter the Ph level. Sometimes this makes stain removal almost impossible to remove, as the cleaner will have to estimate the altered Ph level and adjust his removal process accordingly.

Just remember, it is important to act quickly, you can blot up the excess liquid and dab with a clean damp cloth but do not rub. Please call Black Gold Carpet Cleaning soon as possible if the stain remains.  Our technicians will be able to discuss and identify the stain with you and give you a fairly good idea of the expected outcome.  If we believe we can remove the stain, however fail to do so, we do not charge extra for the stain removal.