Black Gold Carpet Cleaning
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local carpet cleaners Melbourne

Merry Christmas from BGCC: Local carpet cleaners Melbourne

Your local carpet cleaners Melbourne

It seems to be that time of year again, where we celebrate with family and friends and marvel at how the year has passed so quickly.

It is a time for rituals and traditions, some old and some new. We are local carpet cleaners Melbourne and with three young children, Local carpet cleaners Melbournewe really enjoy the wonder and magic that this time of year brings and we are enjoying creating our own special Christmas traditions. In our family we don’t have a traditional Christmas tree, instead we choose interesting branches found on our walks to and from our local Melbourne school.  We decorate these branches with hand Local carpet cleaners Melbournemade ornaments made by my wife and children over the past few years. Each child so proud of their own unique creation.

If you do happen to have a living tree, make sure you lay some plastic or protective fabric on the floor under the tree to protect your carpet from spills. Also make sure the tree is secure in a bucket of water filled with small rocks or a Christmas tree cradle so it doesn’t tip over and cause water damage to your carpet. If you do have an accident with the water make sure you soak up as much of the water as possible with old towels and try to dry the area with a fan or heater.  Do not stand on the area as this will force the water down into the underlay. If you have a large spill make sure you phone us, your local carpet cleaners in Melbourne, to extract the water and apply the necessary treatments to stop mould and discolouration.

Papier Mache Magic!

Local carpet cleaners Melbourne

Another favourite tradition of ours is the ChristmLocal carpet cleaners Melbourneas Pinata! We make a pinata every year from a balloon and papier mache. The kids love getting hands on with the flour paste glue, they enjoy the creative process and it takes a week or so to get all the layers on and painted. My wife however does not enjoy the clean up afterwards, but we grin and bear it when we see the look pure joy on their faces and to be honest we love to see them working co-cooperatively rather than the usual sibling bickering. If the kids get creative with your carpet or upholstery, don’t panic and don’t go crazy with store bought cleaners, call Black Gold, your local carpet cleaners Melbourne for advice. We can usually suggest the appropriate method for your spill or stain and often it is something you can do your self using products you already have in your kitchen/laundry/bathroom cupboard. If not, we are always happy to come out and clean the stain for you.

Thank you20131207_173535 and see you next year!

Another tradition is to thank all those who have been made our year special, friends, family, teachers, coaches, suppliers and YOU! Thank you to all of our wonderful customers.  Thank you for your loyalty, thank you for giving us a go, thank you for leaving a review, thank you for recommending us to your friends and families, thank you for welcoming us into your homes and offices and thank you for choosing us to be your preferred Melbourne local carpet cleaners.  We have enjoyed meeting each and everyone of you and look forward to seeing you again next year! Speaking of next year….once the Christmas and New Years festivities have finished and your floors could do with special attention, please call us.

We are working throughout January!!

 

 

carpet cleaning ink stain

All jobs are “BIG” jobs for Black Gold Carpet Cleaning

Carpet cleaning MelbourneFrom little things big things grow….

Do you treat small jobs like big jobs? At Black Gold Carpet Cleaning Melbourne, we strive to maintain consistently exceptional customer service, no matter the size of the job. One thing I have learned from life experience, is to apply the same enthusiasm and passion to each and every job, no matter how big or small, no matter how profitable, all leads are good leads and all carpet cleaning customers have potential for repeat business.

Carpet cleaning can be unpredictable….

A few days ago, I had a free morning and was looking forward to a bit of a sleep in and a lazy start to the day. You know that delicious feeling of not having to be anywhere in particular after a frantic week of work? Just as I was pouring my morning coffee, I received a call from a distressed carpet cleaning customer in Brighton. She had spilled a couple of drops of ink on her valuable cream coloured wool rug and wanted to know if I could come right away. This was a new customer who had found me via an internet search for “Melbourne Carpet cleaning” so while I was a little disappointed to be called out, I was glad to know my marketing was starting to work.

I admit, at first, I was tempted to pass on the job as it was a lot of effort for very little return and I was really looking forward to my coffee and catching up on the news. However the Brighton customer was quite panicked and kept asking me what she could do to remove the stain herself. Knowing how difficult it is to remove ink, I advised her not to touch it and I would be there shortly. Ink is one of those stains that can be made much worse if you don’t have the right knowledge and equipment. You should always call a professional carpet cleaner to remove ink stains.

On with the job……

Reluctantly I climbed into my van and headed out to the customer’s Brighton address. As predicted it was a very small job and I managed to remove the stain in about five minutes. It took me longer to set up and pack up than to remove the actual stain. The customer was so happy with the result, it was worth missing my coffee just to see her reaction. Carpet CleaningThis also reinforced for me that in Melbourne, carpet cleaning is very competitive, so I am grateful for all work that comes my way.

Small steps to big rewards……

The biggest surprise for me was still to come. Once I had removed the stain, the customer asked me to quote on cleaning her seven seater fabric lounge suite, five seater leather couch, three rugs, seven rooms of carpet and a staircase! I provided her with my quote and she accepted on the spot and booked me in for next week.

You never know where a job will lead and the referrals it can provide. It is important to  give consistent, quality service and results every time, no matter who the customer or how small or large the job. This Melbourne carpet cleaning job started out as a minimum charge call out and ended up landing me one of the biggest residential jobs I have booked so far this year.

At Black Gold Carpet Cleaning Melbourne, we love our job and you will too.