Black Gold Carpet Cleaning
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All posts in “Carpet cleaning testimonials”

vacate carpet cleaning

Vacate Carpet Cleaning Melbourne: Why going cheap can cost you!

Vacate Carpet Cleaning Melbourne, customers should be wary of prices too good to be true.

A picture paints a thousand words….but so can a review!

This review was left by one of our vacate carpet cleaning Melbourne customers, just last week;

“Extremely professional & very passionate about his work.
My carpets had plenty of stains, marks, rust, chewing gum
and they got removed. He will try everything to remove marks
& stains. These stains were not removed by 2 carpet cleaning

companies before him.” Deepak Verma

To me the last sentence says it all!  This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving.  Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Vacate carpet cleaning Melbourne

Before – 2 other cleaners had left the carpet in this state!

 

 

If at first you don’t succeed….

Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice!  The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad!  He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help.  Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.

I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it.  There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet.  All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly.  Wool carpets require a different amount of water pressure (PSI) than synthetic carpets.  By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.

Vacate Carpet Cleaning

After Black Gold carpet Cleaning

Quality is not an act…it’s a habit

What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss.  I will turn up at the appointed time and you will have one less thing to worry about.  Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.

I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner.  Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!

Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;

  • Qualifications or training
  • How long they have been in business
  • If they offer a guarantee
  • what equipment and products they use
  • Do they have insurance

A Professional carpet cleaner will ask you some questions too such as;

  • How many rooms do you have / what is the approximate area?
  • What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
  • What type of fibre is the carpet (wool, synthetic, blended, etc.)
  • How long since the carpet has been cleaned
  • Is the property furnished or empty

If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactiVacate Carpet Cleaning Melbourne guaranteedcs) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.

Melbourne carpet cleaner

Do you review? Reviews of your local Melbourne carpet cleaner can make a difference.

Melbourne carpet cleanerMelbourne Carpet Cleaner : Our mission…

At Black gold Carpet Cleaning and we pride ourselves on giving the best customer service possible.  Our mission is, to always exceed customer expectations with our friendly, professional, affordable guaranteed cleaning results. Hopefully by now you would have seen some of our reviews on our website or on social media such as Facebook or Google Plus.  We take a lot of pride in these Melbourne carpet cleaner reviews and very much appreciate our customers taking the time to leave them.

Melbourne carpet cleaner reviewPower of the Melbourne carpet cleaner review

Did you know that on average, most customers read about 2-10 reviews before making up their mind about a business? We have quite a few more than that and think that our carpet cleaning reviews are exceptional.  Having said that we assume that other Melbourne carpet cleaners probably have similar reviews.  However not a lot of Melbourne carpet cleaners have multiple reviews on multiple review sites.  Upon investigation it seems that, reviews are not at all easy to come by.  So much so that there is a thriving black market where you can buy testimonials for your business!! Reviews are powerful, they can make or break a business.  How many times have you checked Urban Spoon or Yelp before choosing a restaurant and been swayed by the experiences of past customers reported in their reviews? Many of our customers tell us that when searching “Melbourne carpet cleaner”, they chose Black Gold Carpet Cleaning, because of the testimonials on our website. In fact some studies have shown that 52% of consumers agree that positive reviews made them more likely to chose a business, as opposed to 28% who chose a business based on location or price.

What to look out for when reading reviewsTestimonilas for melbourne carpet cleaner

While it is not always the only indicator, reviews can give you a fairly good idea about a business.  52% of consumers say they trust on line reviews almost as much as recommendations from friends and family – as long as the reviews seem to real.  Some businesses will do anything to get in front of the competition, including buying fake reviews or testimonials. Things to look out for and be wary of, are lots of short one word “great job” type reviews or reviews in lots of different languages.  This may indicate reviews have been purchased.  Most customers who take the time to leave a review, do so because they have something important to say and share, they will leave at least a few lines. Also make sure that the owners of the business have actually taken the time to respond to reviews by their customers, especially any negative ones.  The way a business owner/manager responds is a pretty good indication about their business and their attitude to customer service.

Melbourne carpet cleaner reviewsIt’s up to you!

As a customer your opinion counts and feedback is essential for any business to ensure they are meeting (or exceeding!) their customers expectations. Not only do these reviews of Melbourne carpet cleaners, help with marketing and search engine ranking, they also give Melbourne businesses unique feedback on areas they are performing well in and those that could do with some improvement. There is a old saying, ” a happy customer will tell 2-3 people about their experience, however an unhappy customer will tell 8-10 people.” So next time you hire a carpet cleaner in Melbourne, make sure you leave them some feedback**, it will help them and their future customers. I do however ask that if you have a negative experience, please try to leave a constructive review, rather than an angry rant, or better still give the business a call and at least afford them the opportunity to rectify the issue first. If they don’t grab this opportunity to fix their mistake, then perhaps a written review is in order.  Just remember your online review is online forever.

One of my favourite reviews…this one was left by a customer on holidays in Vietnam.  We cleaned the carpets in her Malvern home before she went away. At the first internet cafe she found, she wrote this review.  Now that is dedication! More reviews can be found on our website or on our Black Gold Carpet Cleaning Google Local Page

The dream team! Therese and Yasser are not only super lovely people but are a pair of true professionals. A friendly chat and very modest quote from Therese over the phone was followed by great service on the day by Yasser that made the characteristically stressful event of moving house that little bit easier. Our rental property was old, so the carpets were, as Yasser put it, quite ‘dead’. Nevertheless, the carpets looked great afterward, and we almost couldn’t recognise it. Thanks again for your great service and we look forward to booking you guys again sometime. All the best, Nelle & Dit”

**Reviews can be emailed directly to the business, left on social media such as Facebook, Twitter and Google Plus (you may need an account to leave reviews on these platforms) or on third party review sites such as True Local, Yelp, Start Local, Service Seeking, Hot Frog, etc.

Did you know…….

customer service facts from Kana Research

  • 68% of customers defect from a business because they feel they have been poorly treated.
  • For every customer who complains another 26 unhappy customers remain silent
  • It takes about 12 positive experiences/reviews to make up for one bad one
  • About 20% of “wronged” customers will tell more than 20 people about their experience.
  • 91% of unhappy customers will not do business with you again
  • 95% of unhappy customers who complain will do business with you again if you resolve the issue immediately.
  • It costs about 5-6 times more to win a new customer than it does to keep an old one

 

To always exceed customer expectations with our professional, friendly service and affordable, guaranteed cleaning results – See more at: http://blackgoldcarpetcleaning.com.au/about-us/our-history/#sthash.4Lf20P0E.dpuf