Best Carpet Cleaning Review in Melbourne!
A few weeks ago I booked in a Caulfield carpet cleaning job for a lovely gentleman by the name of Rony in Caulfield North. I was unable to attend this job personally so I sent along a new guy who has started helping me out during this busy end of year period. All seemed fine, until we sent our our usual follow up text. We really do try to always do our best, so we want to know if our customers are happy or otherwise and relish any opportunity to rectify mistakes. It is also a good way to collect feedback for our Carpet Cleaning Review page on our website. I was really upset when I read Rony’s reply,
I am extremely disappointed, it is still not clean, now I need to call another company to finish the job…
I called Rony straight away to find out what had happened. He explained that his carpet was heavily soiled and the guy who came to clean had removed some but not all of the dirt using standard carpet cleaning methods. I quickly apologised and arranged a time a few days later to come and take a look. I brought the original cleaner with me so I could show him a more thorough cleaning method for heavily soiled carpet. Heavily soiled carpets require very hot water and additional dwell time for the chemicals to work their magic. They also, often requiring agitation by a rotary machine or at least a lot of good old fashioned “elbow grease” by the carpet cleaner!
I love a happy ending!
By the time I had finished Rony was over the moon! Even my guy was impressed with the end result and more than a little embarrassed by his original attempt. He now knows what to do next time so it was a very valuable learning experience for him. I am so grateful that Rony gave me the opportunity to re clean his carpets. I just had to show both of them, the water from my machine: that is the water from the “cleaned” carpet, after my re clean!
In fact Rony was so happy with my service that he took to social media and he left the following carpet cleaning review,
5 stars plus! Yasser, I just want to say thank you for cleaning my carpet today! Last week one of your employees cleaned my carpet but I wasn’t completely satisfied. After we spoke over the phone, you came personally to make sure the carpet is clean and that we are satisfied. Let me just say that your care for your customers is beyond description. If anyone is searching for carpet cleaners like I did, then look no further, this is the right company, the customer service you’ll receive is like nothing you have experienced. Yasser, thanks again mate, with all honesty I didn’t think that people genuinely care anymore about customers.
Rony, Caulfield North
This would have to be one of the best carpet cleaning reviews I have ever received and it is even more special because it came from someone who could have just walked away and written us off as just another dodgy carpet cleaner! Second chances are like gold!