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Recently we purchased a Hydroforce CX-15 carpet steam cleaning tool. This carpet cleaning tool is a revolutionary piece of equipment. It leaves carpets drier and cleaner in less time than ever before. We have always achieved amazing results with our trusty carpet steam cleaning wand, however sometimes on jobs with heavily soiled carpets, we would have to spend a lot of time going over the carpet again and again to remove embedded dirt. The CX-15 has been designed so that usually one pass is enough to remove the dirt.
Carpet steam cleaning with the revolutionary square head design
The head of the CX-15 is enclosed which means the heat is trapped in. This also means more heat which in turn, means greater cleaning power. Inside the head, the rotary jets spin so the carpet fibres are cleaned from all angles. The square, straight edged design of the CX-15 means that, unlike other rotary tools with rounded heads, we can clean close to walls and wood floors. The design of this head also allows air flow speed to be maximised. This means more water is extracted and carpets dry in less time.
Light as a feather!
The best part about the CX-15 is that it is light – only 9kg , compared to other motored rotary carpet steam cleaning tools which weigh about 36kg. This means I can easily move it around and up and down stairs without causing myself and injury! It also means I do not need additional cords and power outlets like you do for other electric rotary tools.
Commercial and Residential carpet steam cleaning – but not in tight spaces!
I have found the best use for this tool is steam cleaning commercial carpets and large empty residential properties. This is because it is can be a little tricky to maneuver in tight spaces. The hoses can be a bit of a problem if you don’t have a lot of room to turn around, so I don’t use the CX-15 for carpet steam cleaning in small properties like apartments and townhouses, especially if they are furnished. However if you are looking for end of lease carpet steam cleaning in Melbourne, for your house or office and would like to see the Hydroforce CX-15 in action, then please give me a call to arrange a booking.
As a carpet cleaner I have seen it all, the good, the bad and the ugly….
Over the years as a carpet cleaner, I have seen some pretty funny things put on carpet to try and remove stains. Some work and some are just plain, ridiculous and cause more damage than the original stain! There is plenty of information out there about what you should put on stains of all kinds. Some of it is good advice backed up by sound scientific principals and chemistry. Some, however, is complete fiction and could quite possibly have a horror story ending rather than the “happily ever after” most people are looking for! Here are the top five home remedies to be avoided if you want a happy ending to your red wine nightmare.
Why is it that whenever someone spills red wine, the first thing they do is reach for salt? This remedy has been passed down through the ages and probably had more to do with convenience than science. In the past (and present), both wine and salt were consumed with most meals. So salt was often the closest thing available to throw over a spill. The aim being to absorb as much of the liquid as possible. It sounds logical, until you consider the fact that salt is the ingredient we throw into dye baths to help bond dye to fabric fibres! By piling up a heap of salt on a wine stain, all you are doing is aiding the natural dyes in the wine to penetrate the carpet fibres. Thereby creating a permanent reminder of your clumsiness! The best first action for red wine is to absorb as much of the liquid as you can. The best way to do this is by using clean white towels or paper towels NOT salt! Do not panic – remember you can always call a professional carpet cleaner for advice.
2. White wine
We have all heard the one about pouring white wine over a red wine spill. I believe this also comes from the fact that where there is red wine, there is usually white wine. So if you spill the red, then try to dilute it with whatever is closest and not as colourful – white wine! There is some science behind this method. Both red and white wines are acidic and acids can be used to dissolve acids. However there are lots of other ingredients in white wine as well. So white wine is probably not the best first choice when it comes to stain removal. White wine probably will not cause any further staining, however it will be a very smelly mess and not nearly as effective as some other acids which are odourless when they evaporate, e.g. white vinegar.
The second step when dealing with red wine stains is to dilute the remaining liquid as much as possible without causing any further damage. I would suggest adding a little cold water (preferably misted on using a spray bottle) and dabbing with a clean dry white cloth. Repeat as often as necessary until there is no more colour transfer from the stain onto the cloth. You could also try adding 1 part white vinegar to 3 parts cold water to the spray bottle. If in doubt call a professional carpet cleaner for advice!
3. Baking Soda (Bi Carb Soda)
While baking soda is something that can be helpful in removing some stains, it can also leave behind a white powdery residue. This residue is very difficult to remove. I have read many blogs and articles that recommend using a a baking soda paste on food stains and pet stains. However not many mention that you also need to use an acid with the baking soda to create the right chemical reaction to remove the stains. When you combine an acid such as wine or vinegar and baking soda, you get a chemical reaction which creates carbon dioxide gas. It is this reaction that helps remove stains, the combination of a base and an acid dissolved in water. This process does work, however you have to let the paste react and then dry on the carpet. The dried paste attaches to the carpet fibres and can be very difficult to remove. Vacuuming is often not enough. You have to gently scrap the dried paste off the carpet with a blunt knife, without damaging the fibers. Is all the mess worth it when there are other carpet cleaner methods available that do not leave a residue?
4. Corn Flour (starch)
This is one of the more “out there” methods I have witnessed! Why anyone would apply corn flour to a wet carpet stain, I will never know. As with the baking soda, corn flour can be very messy and difficult to remove from carpet. Corn flour is very absorbent when it comes to greasy stains on leather furniture. This is because it is very fine and can get into tiny cracks and crevices that other products cannot. By all means use corn flour to remove grease, but don’t mix it up into a paste and lather it on your carpet. It is just too difficult to remove and there are many other remedies out there that do not require so much work! Because I am a qualified carpet cleaner, I had no trouble removing the ink stain for this customer, however the corn flour took a lot more effort!
5. Vanish and other supermarket “carpet stain removers”
I cannot say it strongly enough – never use these products on your carpet to remove stains, until you consult a professional carpet cleaner for advice. These products often contain bleach which can remove the stains. However, unfortunately, they also often remove the colour from your carpet fibres. So you’re left with light coloured patches all over your carpet. Professional carpet cleaners also used bleach, in some situations. However we know what strength bleach to use and how to rinse it from your carpet. The longer the Vanish type products stay on your carpet, the more damage they can do. There is no easy way to rinse them out of your carpet completely, without the right carpet cleaner equipment.
A final word of advice from your local carpet cleaner
Never panic! Always follow these 3 steps when dealing with most food and drink spills;
BLOT – remove as much liquid/solid as you can by blotting or scraping the spill immediately
DILUTE – Using a spray bottle filled with cold water, mist over the stain to dilute
BLOT – remove as much of the water as you can with a clean dry towell (always dab/blot – never rub!)
Lately, I have been called out to quite a few jobs where I have been asked how to get blood stains out of carpet. Now don’t get me wrong, they were not gruesome murder scenes or anything like what you see on TV these days. They were just your everyday, run of the mill nose bleed type situations and one was an unexpected home birth!! If you have pets or children, you will be very familiar with the types of accidents that result in blood staining your carpet. There is however no need to panic, blood is tricky, but can be removed provided you follow the right steps.
It can be difficult to get blood stains out of carpet
This is because, hemoglobin binds to the carpet fibres once it comes into contact with oxygen. The sooner you can attend to the stain, the better, as wet blood can be removed much more easily than blood that has been allowed to dry and bind firmly to the carpet fibres. I always recommend using a professional carpet cleaner to remove dried blood stains as the protein and enzyme spotters required to shift dried blood from carpet, can be hazardous if you are nor familiar with the correct safety procedures. Some, like ammonia can cause respiratory issues and should be used with extreme caution and in a well ventilated space, followed by thorough rinsing. Then there is also the possible bacteria and pathogens which needs to be considered and any anti microbial treatments used to sanitise your carpet, must be colour safe. Some contain bleach which will remove the colour from your carpet fibre and may cause more damage. Always wear disposable gloves when trying to get blood stains out of carpet.
The following is the first step I recommend to get blood stains out of carpet;
Cold Water:The first step is to dilute the blood as much as possible and the best way to do this is by filling a spray bottle with cold water and misting the water over the stain. It is very important to use cold water as hot/warm water can set the stain permanently into the carpet fibres.
Blot Gently:Take a clean dry cloth or towel and gently blot the stain. Do not rub or you may damage the carpet fibre and actually push the blood further down into the fibres and carpet backing. As the blood transfers onto the cloth fold it over so a fresh, clean piece of the cloth is in contact with the stain. Repeat, alternating the water spray and dabbing for as long as there is colour transfer onto the cloth.
Dry: The stain should now be much lighter in colour, if not completely removed. If you managed to get the blood stains out of carpet, dry the area as much as you can by using clean dry towels or even a wet dry vacuum if you have one. A small fan placed next to the stain will also help dry the area or you can place a dry towel over the spot and put something heavy like a glass or book on top and leave it overnight to help the towel absorb the water. Once the area is dry, vacuum the carpet to restore the natural look of the carpet nap.
What to try next….
Sometimes blood stains need a bit more of a push before they give up their hold on your carpet fibres. If you find you are left with a light stain after diluting the blood with the cold water method above, you can try something a bit stronger, depending on the type of carpet you have. Or you can call in a professional like Black Gold Carpet Cleaning, we have all the right chemicals, equipment and training to make sure you get the best result possible without any mess or fuss and we can usually get blood stains out of carpet without too much trouble.
Additional treatments to remove blood from synthetic and woolen carpets
can be spot treated with ammonia, which is a very good stain remover and a good choice when you want to get blood out of carpet. As previously mentioned ammonia produces strong fumes which can cause breathing difficulties, so always use caution, read the label, use in a well ventilated space and rinse thoroughly. Ammonia should also be avoided if you have pets (especially cats) as the smell of ammonia can cause them to urinate on the carpet. Mix a table spoon of ammonia with a cup of cold water in spray bottle and mist over the stain, then gently dab with a clean dry cloth. repeat until stain has been removed. Then rinse the area thoroughly with cold water and dry with a clean dry cloth. You can put a dry towel over the wet area and place something heavy like a glass or book on top to help the towel absorb the moisture, and leave for several hours or over night.
can be damaged by ammonia so we do not recommend you use any spotters containing ammonia on woolen carpet. Instead you can try, mixing 1 teaspoon of clear dish washing liquid with 2 cups of cold water in spray bottle and misting over the stain. Then either dab with a clean dry towel or gently agitate with an old toothbrush (do not rub or apply too much pressure or you may damage the carpet fibres and/or push the blood down further into the carpet backing & underlay). Rinse off thoroughly with a damp clean cloth and repeat if necessary. Dry with a clean dry towel. A fan placed next to the area will also help speed up the drying process.
If you cannot get blood stains out of carpet, using these methods or you would prefer to leave it to the experts, then please contact us at Black Gold Carpet Cleaning and we will be happy to help.
A few weeks ago I booked in a Caulfield carpet cleaning job for a lovely gentleman by the name of Rony in Caulfield North. I was unable to attend this job personally so I sent along a new guy who has started helping me out during this busy end of year period. All seemed fine, until we sent our our usual follow up text. We really do try to always do our best, so we want to know if our customers are happy or otherwise and relish any opportunity to rectify mistakes. It is also a good way to collect feedback for our Carpet Cleaning Review page on our website. I was really upset when I read Rony’s reply,
I am extremely disappointed, it is still not clean, now I need to call another company to finish the job…
After repeat cleaning by me
I called Rony straight away to find out what had happened. He explained that his carpet was heavily soiled and the guy who came to clean had removed some but not all of the dirt using standard carpet cleaning methods. I quickly apologised and arranged a time a few days later to come and take a look. I brought the original cleaner with me so I could show him a more thorough cleaning method for heavily soiled carpet. Heavily soiled carpets require very hot water and additional dwell time for the chemicals to work their magic. They also, often requiring agitation by a rotary machine or at least a lot of good old fashioned “elbow grease” by the carpet cleaner!
water after I re cleaned the “clean” carpet!
I love a happy ending!
By the time I had finished Rony was over the moon! Even my guy was impressed with the end result and more than a little embarrassed by his original attempt. He now knows what to do next time so it was a very valuable learning experience for him. I am so grateful that Rony gave me the opportunity to re clean his carpets. I just had to show both of them, the water from my machine: that is the water from the “cleaned” carpet, after my re clean!
In fact Rony was so happy with my service that he took to social media and he left the following carpet cleaning review,
5 stars plus! Yasser, I just want to say thank you for cleaning my carpet today! Last week one of your employees cleaned my carpet but I wasn’t completely satisfied. After we spoke over the phone, you came personally to make sure the carpet is clean and that we are satisfied. Let me just say that your care for your customers is beyond description. If anyone is searching for carpet cleaners like I did, then look no further, this is the right company, the customer service you’ll receive is like nothing you have experienced. Yasser, thanks again mate, with all honesty I didn’t think that people genuinely care anymore about customers. Much appreciated, Rony, Caulfield North
This would have to be one of the best carpet cleaning reviews I have ever received and it is even more special because it came from someone who could have just walked away and written us off as just another dodgy carpet cleaner! Second chances are like gold!
Please contact us to discuss your carpet cleaning requirements, and be assured we will not be happy until you are!
Why you should be aware of VOCs in carpet and how to deal with them.
Ahhh… love the smell of VOCs in carpet in the morning – said no one ever!
What are VOCs in Carpet? If you have ever bought a brand new, off the factory floor, never been owned before, car; then you will be familiar with that “new car smell”. Many people love this smell, there are even car deodourisers called “new car smell”! The same however, cannot be said for that “new carpet smell”. If you have ever had carpets installed in your home or office then you have probably experienced the “toxic” fumes otherwise known as VOCs that can be hazardous to your health. What causes the fumes and how can you minimise the impact on the health of you and your family? How do you deal with VOCs in carpet?
What are VOCs and why are they in my new carpet?
VOCs are Volatile Organic Compounds (chemical contaminants made up mainly of carbon and hydrogen) and are found in almost all manufactured products, including soft furnishings, cosmetics, clothing, plastic bottles, paint and other building materials, cars and clothing, just to name a few. At room temperature, these VOCs are released into the environment in the form of gas which evaporates into the air – this process is sometimes called off-gassing. In the case of synthetic carpets, most but not all of these VOCs are destroyed in the manufacturing process, as the carpet is “baked” at 150-170c in a finishing oven. Carpet is, therefore, the lowest emitter of VOCs of most common flooring options. When you install new carpet in your home however, there will still be some low level VOC emissions for a few days, especially when you add in the VOCs from the underlay and adhesives used in the installation process.
Are VOCs in carpet dangerous?
While there is no conclusive evidence that exposure to VOCs causes long term health issues, there is plenty of evidence pointing towards, short term effects experienced by people exposed to high levels of VOCs. These short term effects include, head aches, nausea, dizziness, shortness of breath, skin and throat irritations and so on. These effects vary depending on the type of chemicals, the concentration level of the VOCs and how long the person is exposed to them. A person’s age, gender, general health condition and exposure to other chemicals can all play a role determining the effects VOCs have on their health. People who experience asthma or other respiratory conditions or are particular sensitive to chemicals, should try to avoid exposure to VOCs.
Studies involving mice, have shown that long term exposure to high levels of VOCs can increase the risk of cancer, liver and kidney disease in animals and is thought to also affect humans in the same way. However there is not a lot of information on the long term health effects of low level household exposure from VOCs in carpet.
Scientists at organisations such as the EPA are still researching what are the specific chemicals released by carpets and whether or not they are dangerous for the average person. Generally the VOCs in carpets are low level and any short term effects go away once the person stops being exposed to the VOCs. However, until more is known about the impact on our health, the EPA recommends exposure to VOCs is kept at a minimum.
Has the Australian Government set standards for VOCs in carpets?
There are no specific regulations set for VOCs in carpets or even general indoor air quality by the Australian Government, except for regulations on some specific substances in the workplace. There is no single Australian Government authority to oversee indoor air quality in Australia as it would be difficult to regulate and enforce set standards in private homes. Individual state authorities and organisations, however are able to offer recommendations and guidelines based on information and research into air pollutants and their impact on our health. The Australian Carpet Institute is one such organisation, setting standards for carpet chemical emissions and carpet labeling. The Green Building Council of Australia is another organisation who sets standards and rating systems for low VOC emissions in building materials.
How can I minimise the health risks of VOCs in carpet?
To minimise the risks from VOCs in carpet, it is important to ensure good ventilation when using or installing products and materials which emit VOCs. Ventilation means bringing in air from outside to mix with the indoor air and can be as simple as opening lots of windows.
New carpet can emit VOCs in low levels, for several days after being installed, so it is worth asking your carpet supplier or installer if the carpet can be left unrolled for a few days at their warehouse before installation. This will allow some of the VOCs time to disappate before bringing the carpet into your home.
It is also important to run your ventilation system for at least 72 hours after carpet installation.
Where possible, open the windows and position fans next to the windows to blow in the fresh air.
Close the doors to the areas with new carpet and try to stay out of those rooms for a few days.
It could even be a good time to take a short holiday!
The Australian Carpet Institute, has developed a standard for carpet with low VOC emissions, called the Green Label Plus. These “green” carpets have lower VOC emissions than other synthetic carpets and are definitely worth considering. However you should make sure the underlay and adhesive used by the carpet installer are also “green” and have low VOC emissions, as often the glue can emit more VOCs than the carpet! Natural fibres such as wool and cotton with backing made from Jute or other grassy fibres are usually much longer lasting, and lower in VOCs than carpets made from synthetic fibres such as nylon or olefin which are usually backed with potentially harmful PVC plastic.
How do I maintain my new carpet and keep it VOC free?
Once you have installed your new carpet and aired out the rooms so there are no more VOC emissions, you need to ensure you vacuum your carpet regularly with a vacuum cleaner that has a filter and good, strong suction. Carpet is a great filter itself, as it traps VOCs, from other sources, as well as dirt and dust. However things like, poorly filtered vacuum cleaners or the kids playing on the carpet, cause agitation and the VOCs and dust can become air born again. It is important, therefore, to remove them with regular, well filtered, vacuum cleaning. The Australian Carpet Institute of also recommends hot water extraction using low emission VOC cleaning agents as the best method of cleaning carpets. Hot water extraction (often referred to as steam cleaning) uses heat and water to wash the carpet fibres and strong suction (extraction) the remove the VOCs and dirt.
Coffee stain on the carpet? Don’t panic, Black Gold Carpet Cleaning can help.
Did you know, Melbourne has recently been voted as having the world’s best coffee ahead of places like Rome, Vienna and Sydney, by more than 1,000 travelers who use the travel website, booking.com.? I completely agree with this survey and I always start my day with a freshly brewed coffee. I have had my fair share of spills, and I am all too familiar with the horror of a dark brown coffee stain on the carpet. What happens after you spill the coffee will make all the difference between successful stain removal or permanent stain.
Why does coffee stain fibre?
Coffee stains on the carpet are caused by the water-soluble substances (tannins) and other acids present in coffee. The permanence of coffee stains depends on the type of fibre it comes into contact with. Polyester is more stain resistant to coffee stains than natural fibres like cotton or wool, which in turn are more stain resistant than nylon.
What removes coffee stains?
Coffee is an acid (Low PH), therefore the best process to remove a coffee stain on the carpet, is to dissolve the coffee’s acidic component with another acid, such as vinegar*. Applications of diluted vinegar should be alternated with a diluted mixture of clear dish washing detergent and water (about one tablespoon per litre). The vinegar dissolves the acidic stain and the dish washing detergent and water carry the particles away from the fibre.
*Vinegar can cause discolouration too, so you should always use white vinegar and it should be diluted with water (about 1/3 cup to a litre of water) and tested on an inconspicuous area of carpet first.
What about the milk component?
If you spill a latte rather than a long black, then cleaning the process can be a little different. Milk is a protein and, therefore changes the chemical composition of the stain. This means, you may need to use something alkaline (High PH) like ammonia** to neutralise the Ph level before applying an acidic solution to remove the coffee stain on the carpet.
**Ammonia has a very strong odour and can cause health issues if not used correctly and completely removed in the rinsing process. Ammonia should never be mixed with chlorine bleach as the fumes can be toxic. Cats in particular are attracted to the smell of ammonia and it may cause your cat to urinate on the carpet if you do not rinse thoroughly. Always test ammonia on an inconspicuous area of carpet first.
Coffee Stain removal check list:
Blot up as much of the liquid as possible with paper towel or clean white cloth
Spray a mist of solution made from 1 part vinegar to 3 parts water on stain
Gently blot stain with paper towel or clean, dry, white cloth
Spray a mist of solution made from clear dish washing liquid (I tablespoon) and water (2 cups)
Gently blot stain with paper towel or clean, dry, white cloth
Alternate between vinegar and dish washing liquid solutions until stain has been removed.
Finish by lightly rinsing carpet with water to remove vinegar and dish washing liquid residue and blotting dry.
Never rub carpet, always blot from the out side of the stain moving inwards
To neutralise milk component of the stain, mix 1 tablespoon ammonia with 2 cups warm water and mist onto carpet, blot and repeat as necessary.
Rinse ammonia from carpet thoroughly with water and blot dry, then proceed with vinegar & dish washing procedure as above.
Why doesn’t this work on my carpet?
This coffee stain removal guide may not work for all stains or on all carpet fibres. Swift action is essential for successful stain removal and some types of carpet fibres are more stain resistant than others. If the coffee stain on the carpet dries out, it becomes more difficult to remove and natural fibres are less stain resistant than some synthetics. The other ingredient missing from this stain removal recipe is heat. Professional carpet cleaners have the appropriate equipment and knowledge to use the correct amount of heat and water pressure to optimise stain removal. So if you have tried this method and the stain has not been removed, then I highly recommend contacting Black Gold Carpet Cleaning and booking our specialist stain removal consultation and treatment.
I don’t have time for this or I am scared I will make it worse!
To me the last sentence says it all! This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving. Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Before – 2 other cleaners had left the carpet in this state!
If at first you don’t succeed….
Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice! The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad! He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help. Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.
I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it. There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet. All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly. Wool carpets require a different amount of water pressure (PSI) than synthetic carpets. By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.
After Black Gold carpet Cleaning
Quality is not an act…it’s a habit
What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss. I will turn up at the appointed time and you will have one less thing to worry about. Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.
I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner. Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!
Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;
Qualifications or training
How long they have been in business
If they offer a guarantee
what equipment and products they use
Do they have insurance
A Professional carpet cleaner will ask you some questions too such as;
How many rooms do you have / what is the approximate area?
What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
What type of fibre is the carpet (wool, synthetic, blended, etc.)
How long since the carpet has been cleaned
Is the property furnished or empty
If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactics) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.
Is there a difference between cost and price when it comes to DIY Carpet Cleaning in Melbourne?
Have you ever browsed through parenting forums? If you have, you probably would of come across threads like this about DIY carpet cleaning:
“Hello, I was thinking bout getting one of those DIY carpet cleaning things from Coles or Woolies…Do they work?” HEYMAMA
“Hi, my carpets are in desperate need of cleaning. Instead of paying hundreds for someone to do it I was thinking of hiring one of those machines from Woolies or Bunnings and doing it myself. Has anyone hired one of these before and do they clean well? Is it worth the effort or would you just pay someone to do it? TIA”
It is quite a common question, especially for cash strapped Melbourne parents. Let’s face it kids can be expensive, not only do you have to purchase all kinds of paraphernalia just to get them around, keep them safe, feed and entertain them, then there are all the activities, child care, education costs, it is never ending! Usually things like small home maintenance jobs and replacing that tired old sofa are put on hold as the kids make short work of any extra cash. Which is an odd thing, as kids also are the ones who usually spend the most time on the sofa, the rug and the carpet and they are usually responsible for most of the mess and spills!!
I can completely relate to this as I have three kids of my own. I understand why people would look at just the price when deciding what type of carpet cleaning they should use, but I hope to show you why you shouldn’t base these types of decisions on price alone. Carpet and upholstery are major big ticket items in your home. They are expensive to replace, so it is worth remembering this when contemplating DIY carpet cleaning as opposed to hiring a professional. This is especially relevant if you are renting! So what are the costs?
DIY Carpet Cleaning* Prices in Melbourne
Machine Hire $40 for 24 hours
Detergent $12 for 1 Lt
Spotter $9 for 500ml
De Foamer $ 8 for 500ml
Total Cost $69
*Prices based on current rates for hiring machines from Coles, Woolworths, Bunnings, Foodworks or IGA in Melbourne, Victoria, Australia. Use of manufacturers chemicals is mandatory when hiring machines.
These are just the basic costs of hiring the equipment and chemicals, you also need to consider the other costs;
The time factor, as you will need to add in time and travel costs to and from the place of hire.
The biggest cost (priceless really!!) time taken out of your day to actually do the cleaning. These supermarket machines are very small and need to be constantly filled, emptied and refilled as you clean. This process can take 2-4 hours depending on the size of the job.
Drying time up to 24 hours. These smaller machines are not particularly powerful and do not remove as much water from the carpet and upholstery as the professional machines do.
Professional restoration or replacement of carpet/soft furnishings. WHAT?! Yes that’s right, you need to factor this possibility in. It can, and often does go horribly wrong and the hire companies are not liable for damaged caused. The machines usually come with good instructions, however there is a real possibility, that through inexperience, you could over wet your carpet or couch. Should this happen, they can be permanently and sometime irretrievably damaged. You may be able to call in a professional carpet or restoration specialist to fix the damage at an additional cost, but you may also end up having to replace the lot. Of course this is worst case scenario, but it does happen.
If you are renting, some landlords insist on the carpets being cleaned by professional carpet cleaners and will ask to see a receipt. They do not approve of DIY carpet cleaning, so you may need to still pay a professional to re clean the carpet.
If your carpet is new and covered under a manufacturer’s warranty, DIY carpet cleaning may void any warranty claims. Usually there are very specific warranty conditions for carpet, so make sure you read the fine print.
Budget Carpet Cleaning
Ok, so the DIY machine is cost effective, but we have all seen the amazing deals offered by some carpet cleaning companies on coupons, deal sites and the like. Often you can find carpet cleaning companies offering prices as low as $50 for 3 rooms! So why would you go to all the trouble and effort of DIY when you can hire these guys for even less? It is a no brainer really – or is it?
There is the old adage, you get what you pay for and in this case it is very true. Often budget priced means low quality equipment, little or no experience or training, no guarantees and the very real possibility of damage to your property. Tempting as it may seem, I would not recommend going down this path either, as you may well find your self calling a professional carpet cleaner like Black Gold to fix the damage caused by budget priced carpet cleaners. We have been called to countless jobs to fix mistakes left behind by inexperienced cleaners. If you can’t even clean your own carpets for $50, how do you expect a “professional” carpet cleaner to do so?
You also need to be careful of “bait and switch” tactics employed by some of these budget priced firms. Sometimes they quote very low over the phone and then inflate the price once they are there, by adding on extras or claiming the rooms are bigger, or the carpet is dirtier than standard.
“… I have used other companies who are extremely cunning and deceiving in pricing. Having used a large company in the past like Cheap as Chips, I was quoted $66 initially and for reasons and logic that only the cleaner could justify and understand, my bill ended up to be $200…..and then $220 because GST wasn’t initially included…..”
Evan, South Melbourne
Professional Carpet Cleaning
Carpet cleaning by professionals like Black Gold Carpet Cleaning is not as ridiculously expensive, as some would have you believe. We charge by the room for residential and by the square meter for commercial properties. A standard room is usually priced from around $30 for residential.
We do not publish a price list, because we like to price each job according to it’s unique set of circumstances. Factors which can affect pricing include, distance traveled to the job, the size, the type and condition of the carpet, previous cleaning undertaken, stains, amount of foot traffic and so on. We do not have a one size fits all pricing schedule, because we know, through experience, that each job is different. We ask questions before we quote to make sure we give an accurate price, however once we quote the price is fixed. We do not charge extra unless you ask us to clean extra areas or unless the size or condition of the carpet is vastly different to what was discussed. Having said that, what does a professional carpet cleaner cost compared to DIY carpet cleaning?
Average 2 bedroom house from $120
That is only slightly more than DIY carpet cleaning. What do you get for the extra $40?
Carpet professionally cleaned with the well maintained and safety checked equipment by qualified technicians who are fully insured.
Pre inspection of carpet to determine the best cleaning method
High quality detergents and chemicals which are suitable for your particular carpet fibre and condition of the carpet.
Spot treatments for those everyday traffic marks and spills
Satisfaction guarantee and after sales service.
A professional invoice/receipt for your records should it be required for real estate agents or warranty claims
Carpet that dries within 2-4 hours
So next time you are considering carpet cleaning, weigh up the real costs and not just the price.
Guaranteed Carpet Cleaning Melbourne – is there such a thing?
Are you a serial complainer? Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? If you are, I would like to both congratulate you and thank you! It is people like you (and me) who make businesses accountable, make them step up their game and constantly revise their products and services. Without us, consumers would be suffering from poor quality products and services with no recourse and no one who gives a damn. At Black Gold Carpet Cleaning we give a damn and we offer genuine guaranteed carpet cleaning Melbourne for all of our customers.
How to stand out in a crowd
The carpet cleaning business is highly competitive and often the only thing that sets one business apart from the other is their level of customer service. Most of my competitors are qualified, have all the right equipment and experience, offer reasonably similar prices and guaranteed carpet cleaning Melbourne. Customer service is what really sets me apart from the others in my area, (that and my ability to make stains disappear as if by magic!). I have made it an integral part of my business to always answer the phone in a timely manner, to be polite, to be patient, genuine, respectful and friendly. This attitude continues when I am on the job, where gaining the trust and respect of my customers is paramount to me. I want you to use my service over and over and to tell all your friends and family. It is, after all, much easier to market my business to happy return customers rather than always looking for new customers.
Great expectations and promises, promises!
Recently, I had an issue with a pair of cross trainers I purchased for my son – they fell apart after 2 months wear. They were not cheap shoes, so I expected that they would last. That is the key to customer satisfaction – expectation! In order to keep customers happy, businesses need to set realistic expectations relating to products or services and meet if not surpass those expectations. Sometimes it is even worthwhile to set expectations a little low so that you can blow your customers away with the outstanding results or products! In this case, I paid top dollar for a well known and highly regarded brand of sports shoes which failed to meet the expectations set by the company marketing them.
When I attend a carpet cleaning job, before I even unpack my equipment, I walk through the property with you and discuss any issues, stains, spots, damage, and talk you through the expected best outcome for your particular carpet. No two jobs or stains are ever the same so it is very important to complete this step in detail each and every time. This way you will know what to expect and if I do better, then you should be ecstatic.
Unfortunately not all businesses operate this way. I was blown away by the difference in service standards between Australia and the USA when I was seeking to return my son’s shoes. I phoned the 1800 number, was connected to the USA customer service department and was given not only an apology, but also made to feel that I had helped the company by bringing the fault to their attention, I felt respected – another key element in customer satisfaction. I was then redirected to the Australian office, where I was referred back to the store, no apology, no responsibility, no respect.
At the store the manager asked me if my son played sport – because that’s going to cause a lot of wear and tear.! Imagine that playing sport in sports shoes! That is like a customer calling to let me know that pet urine odour has returned and I tell them it is their fault for owning a pet in the first place! I received a replacement pair of shoes, but was told not to bother coming back if they fell apart again in 2 months time because they couldn’t keep giving me free shoes!!! Needless to say I won’t be back there, EVER!
The real deal- guaranteed carpet cleaning Melbourne, with no fine print!
We offer satisfaction guaranteed carpet cleaning Melbourne, with no fine print. If you are not completely satisfied with the work, then don’t pay, this expectation I am happy to meet – not that I have had to as yet! If you are not happy, I am not happy and I will not rest until I have done everything I can to make sure your carpets and upholstery look the best they possibly can. The way I see it, it is much better for both of us if I do the job right the first time, so I always set out to exceed expectations and I am confident in my ability to do so.
Next time you need carpet cleaning in Melbourne, why not call me and I will be happy to assist, go on – it’s guaranteed!
It seems to be that time of year again, where we celebrate with family and friends and marvel at how the year has passed so quickly.
It is a time for rituals and traditions, some old and some new. We are local carpet cleaners Melbourne and with three young children, we really enjoy the wonder and magic that this time of year brings and we are enjoying creating our own special Christmas traditions. In our family we don’t have a traditional Christmas tree, instead we choose interesting branches found on our walks to and from our local Melbourne school. We decorate these branches with hand made ornaments made by my wife and children over the past few years. Each child so proud of their own unique creation.
If you do happen to have a living tree, make sure you lay some plastic or protective fabric on the floor under the tree to protect your carpet from spills. Also make sure the tree is secure in a bucket of water filled with small rocks or a Christmas tree cradle so it doesn’t tip over and cause water damage to your carpet. If you do have an accident with the water make sure you soak up as much of the water as possible with old towels and try to dry the area with a fan or heater. Do not stand on the area as this will force the water down into the underlay. If you have a large spill make sure you phone us, your local carpet cleaners in Melbourne, to extract the water and apply the necessary treatments to stop mould and discolouration.
Papier Mache Magic!
Another favourite tradition of ours is the Christmas Pinata! We make a pinata every year from a balloon and papier mache. The kids love getting hands on with the flour paste glue, they enjoy the creative process and it takes a week or so to get all the layers on and painted. My wife however does not enjoy the clean up afterwards, but we grin and bear it when we see the look pure joy on their faces and to be honest we love to see them working co-cooperatively rather than the usual sibling bickering. If the kids get creative with your carpet or upholstery, don’t panic and don’t go crazy with store bought cleaners, call Black Gold, your local carpet cleaners Melbourne for advice. We can usually suggest the appropriate method for your spill or stain and often it is something you can do your self using products you already have in your kitchen/laundry/bathroom cupboard. If not, we are always happy to come out and clean the stain for you.
Thank you and see you next year!
Another tradition is to thank all those who have been made our year special, friends, family, teachers, coaches, suppliers and YOU! Thank you to all of our wonderful customers. Thank you for your loyalty, thank you for giving us a go, thank you for leaving a review, thank you for recommending us to your friends and families, thank you for welcoming us into your homes and offices and thank you for choosing us to be your preferred Melbourne local carpet cleaners. We have enjoyed meeting each and everyone of you and look forward to seeing you again next year! Speaking of next year….once the Christmas and New Years festivities have finished and your floors could do with special attention, please call us.