Black Gold Carpet Cleaning
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All posts in “carpet cleaning Melbourne”

carpet cleaning review

Carpet Cleaning Review

Best Carpet Cleaning Review in Melbourne!

Carpet cleaning review MelbourneA few weeks ago I booked in a Caulfield carpet cleaning job for a lovely gentleman by the name of Rony in Caulfield North.  I was unable to attend this job personally so I sent along a new guy who has started helping me out during this busy end of year period.  All seemed fine, until we sent our our usual follow up text.  We really do try to always do our best, so we want to know if our customers are happy or otherwise and relish any opportunity to rectify mistakes.   It is also a good way to collect feedback for our Carpet Cleaning Review page on our website.  I was really upset when I read Rony’s reply,

I am extremely disappointed, it is still not clean, now I need to call another company to finish the job…

Carpet Cleaning Review Melbourne after

After repeat cleaning by me

Oh no……

I called Rony straight away to find out what had happened.  He explained that his carpet was heavily soiled and the guy who came to clean had removed some but not all of the dirt using standard carpet cleaning methods.  I quickly apologised and arranged a time a few days later to come and take a look.  I brought the original cleaner with me so I could show him a more thorough cleaning method for heavily soiled carpet.  Heavily soiled carpets require very hot water and additional dwell time for the chemicals to work their magic.  They also, often requiring agitation by a rotary machine or at least a lot of good old fashioned “elbow grease” by the carpet cleaner!

Carpet Cleaning Review dirty water

water after I re cleaned the “clean” carpet!

I love a happy ending!

By the time I had finished Rony was over the moon!  Even my guy was impressed with the end result and more than a little embarrassed by his original attempt.  He now knows what to do next time so it was a very valuable learning experience for him.  I am so grateful that Rony gave me the opportunity to re clean his carpets.  I just had to show both of them, the water from my machine: that is the water from the “cleaned” carpet, after my re clean!

In fact Rony was so happy with my service that he took to social media and he left the following carpet cleaning review,

images5 stars plus! Yasser, I just want to say thank you for cleaning my carpet today! Last week one of your employees cleaned my carpet but I wasn’t completely satisfied. After we spoke over the phone, you came personally to make sure the carpet is clean and that we are satisfied. Let me just say that your care for your customers is beyond description. If anyone is searching for carpet cleaners like I did, then look no further, this is the right company, the customer service you’ll receive is like nothing you have experienced. Yasser, thanks again mate, with all honesty I didn’t think that people genuinely care anymore about customers.
Much appreciated,
Rony, Caulfield North

guarantee-sml

This would have to be one of the best carpet cleaning reviews I have ever received and it is even more special because it came from someone who could have just walked away and written us off as just another dodgy carpet cleaner!  Second chances are like gold!

Please contact us to discuss your carpet cleaning requirements, and be assured we will not be happy until you are!

VOCs in carpet

How to deal with VOCs in carpet

Why you should be aware of VOCs in carpet and how to deal with them.

Ahhh… love the smell of VOCs in carpet in the morning – said no one ever!

VOCs in carpetWhat are VOCs in Carpet? If you have ever bought a brand new, off the factory floor, never been owned before, car; then you will be familiar with that “new car smell”.  Many people love this smell, there are even car deodourisers called “new car smell”!  The same however, cannot be said for that “new carpet smell”.  If you have ever had carpets installed in your home or office then you have probably experienced the “toxic” fumes otherwise known as VOCs  that can be hazardous to your health. What causes the fumes and how can you minimise the impact on the health of you and your family? How do you deal with VOCs in carpet?

 

What are VOCs and why are they in my new carpet?

VOCs are Volatile Organic Compounds (chemical contaminants made up mainly of carbon and hydrogen) and are found in almost all manufactured products, including soft furnishings, cosmetics, clothing, plastic bottles, paint and other building materials, cars and clothing, just to name a few.  At room temperature, these VOCs are released into the environment in the form of gas which evaporates into the air – this process is sometimes called off-gassing. In the case of synthetic carpets, most but not all of these VOCs are destroyed in the manufacturing process, as the carpet is “baked” at 150-170c in a finishing oven. Carpet is, therefore, the lowest emitter of VOCs of most common flooring options. When you install new carpet in your home however, there will still be some low level VOC emissions for a few days, especially when you add in the VOCs from the underlay and adhesives used in the installation process.

Are VOCs in carpet dangerous?

While there is no conclusive evidence that exposure to VOCs causes long term health issues, there is plenty of evidence pointing towards, short term effects experienced by people exposed to high levels of VOCs.  These short term effects include, head aches, nausea, dizziness, shortness of breath, skin and throat irritations and so on.  These effects vary depending on the type of chemicals, the concentration level of the VOCs and how long the person is exposed to them. A person’s age, gender, general health condition and exposure to other chemicals can all play a role determining the effects VOCs have on their health.  People who experience asthma or other respiratory conditions or are particular sensitive to chemicals, should try to avoid exposure to VOCs.

Studies involving mice, have shown that long term exposure to high levels of VOCs can increase the risk of cancer, liver and kidney disease in animals and is thought to also affect humans in the same way.  However there is not a lot of information on the long term health effects of low level household exposure from VOCs in carpet.

Scientists at organisations such as the EPA are still researching what are the specific chemicals released by carpets and whether or not they are dangerous for the average person.  Generally the VOCs in carpets are low level and any short term effects go away once the person stops being exposed to the VOCs.  However, until more is known about the impact on our health, the EPA recommends exposure to VOCs is kept at a minimum.

VOCs in Carpet AustraliaHas the Australian Government set standards for VOCs in carpets?

There are no specific regulations set for VOCs in carpets or even general indoor air quality by the Australian Government, except for regulations on some specific substances in the workplace. There is no single Australian Government authority to oversee indoor air quality in Australia as it would be difficult to regulate and enforce set standards in private homes. Individual state authorities and organisations, however are able to offer recommendations and guidelines based on information and research into air pollutants and their impact on our health. The Australian Carpet Institute is one such organisation, setting standards for carpet chemical emissions and carpet labeling.  The Green Building Council of Australia is another organisation who sets standards and rating systems for low VOC emissions in building materials.

How can I minimise the health risks of VOCs in carpet? Vocs in carpet green cleaning

To minimise the risks from VOCs in carpet, it is important to ensure good ventilation when using or installing products and materials which emit VOCs.  Ventilation means bringing in air from outside to mix with the indoor air and can be as simple as opening lots of windows.

  • New carpet can emit VOCs in low levels, for several days after being installed, so it is worth asking your carpet supplier or installer if the carpet can be left unrolled for a few days at their warehouse before installation. This will allow some of the VOCs time to disappate before bringing the carpet into your home.
  • It is also important to run your ventilation system for at least 72 hours after carpet installation.
  • Where possible, open the windows and position fans next to the windows to blow in the fresh air.
  • Close the doors to the areas with new carpet and try to stay out of those rooms for a few days.
  • It could even be a good time to take a short holiday!

The Australian Carpet Institute, has developed a standard for carpet with low VOC emissions, called the Green Label Plus.  These “green” carpets have lower VOC emissions than other synthetic carpets and are definitely worth considering.  However you should make sure the underlay and adhesive used by the carpet installer are also “green” and have low VOC emissions, as often the glue can emit more VOCs than the carpet!  Natural fibres such as wool and cotton with backing made from Jute or other grassy fibres are usually much longer lasting, and  lower in VOCs than carpets made from synthetic fibres such as nylon or olefin which are usually backed with potentially harmful PVC plastic.

How do I maintain my new carpet and keep it VOC free?

Once you have installed your new carpet and aired out the rooms so there are no more VOC emissions, you need to ensure you vacuum your carpet regularly with a vacuum cleaner that has a filter and good, strong suction.  Carpet is a great filter itself, as it traps VOCs, from other sources, as well as dirt and dust.  However things like, poorly filtered vacuum cleaners or the kids playing on the carpet, cause agitation and the VOCs and dust can become air born again.  It is important, therefore, to remove them with regular, well filtered, vacuum cleaning.  The Australian Carpet Institute of also recommends hot water extraction using low emission VOC cleaning agents as the best method of cleaning carpets.  Hot water extraction (often referred to as steam cleaning) uses heat and water to wash the carpet fibres and strong suction (extraction)  the remove the VOCs and dirt.VOCs in carpet after carpet cleaning Melbourne

For more information on cleaning and maintaining your new carpet, please contact Black Gold Carpet Cleaning on 0403 254 080

 

coffee stain Melbourne

Oh No I have a coffee stain on the carpet!

Coffee stain on the carpet? Don’t panic, Black Gold Carpet Cleaning can help.

Did you know, Melbourne has recently been voted as having the world’s best coffee ahead of places like Rome, Vienna and Sydney, by more than 1,000 travelers who use the travel website, booking.com.?  I completely agree with this survey and I always start my day with a freshly brewed coffee. I have had my fair share of spills, and I am all too familiar with the horror of a dark brown coffee stain on the carpet.  What happens after you spill the coffee will make all the difference between successful stain removal or permanent stain.

Why does coffee stain fibre? coffee stain on the carpet removal

Coffee stains on the carpet are caused by the water-soluble substances (tannins) and  other acids present in coffee.  The permanence of coffee stains depends on the type of fibre it comes into contact with.  Polyester is more stain resistant to coffee stains than natural fibres like cotton or wool, which in turn are more stain resistant than nylon.

What removes coffee stains?coffee stain on carpet

Coffee is an acid (Low PH), therefore the best process to remove a coffee stain on the carpet, is to dissolve the coffee’s acidic component with another acid, such as vinegar*.  Applications of diluted vinegar should be alternated with a diluted mixture of clear dish washing detergent and water (about one tablespoon per litre).  The vinegar dissolves the acidic stain and the dish washing detergent and water carry the particles away from the fibre.

*Vinegar can cause discolouration too, so you should always use white vinegar and it should be diluted with water (about 1/3 cup to a litre of water) and tested on an inconspicuous area of carpet first.

coffee stain on carpetWhat about the milk component?

If you spill a latte rather than a long black, then cleaning the process can be a little different. Milk is a protein and, therefore changes the chemical composition of the stain.  This means, you may need to use something alkaline (High PH) like ammonia** to neutralise the Ph level before applying an acidic solution to remove the coffee stain on the carpet.

**Ammonia has a very strong odour and can cause health issues if not used correctly and completely removed in the rinsing process. Ammonia should never be mixed with chlorine bleach as the fumes can be toxic. Cats in particular are attracted to the smell of ammonia and it may cause your cat to urinate on the carpet if you do not rinse thoroughly. Always test ammonia on an inconspicuous area of carpet first.

Coffee Stain removal check list:

  • Blot up as much of the liquid as possible with paper towel or clean white cloth
  • Spray a mist of solution made from 1 part vinegar to 3 parts water on stain
  • Gently blot stain with paper towel or clean, dry, white cloth
  • Spray a mist of solution made from clear dish washing liquid (I tablespoon) and water (2 cups)
  • Gently blot stain with paper towel or clean, dry, white cloth
  • Alternate between vinegar and dish washing liquid solutions until stain has been removed.
  • Finish by lightly rinsing carpet with water to remove vinegar and dish washing liquid residue and blotting dry.
  • Never rub carpet, always blot from the out side of the stain moving inwards
  • To neutralise milk component of the stain, mix 1 tablespoon ammonia with 2 cups warm water and mist onto carpet, blot and repeat as necessary.
  • Rinse ammonia from carpet thoroughly with water and blot dry, then proceed with vinegar & dish washing procedure as above.

Why doesn’t this work on my carpet? coffee stain on the carpet

This coffee stain removal guide may not work for all stains or on all carpet fibres.  Swift action is essential for successful stain removal and some types of carpet fibres are more stain resistant than others.  If the coffee stain on the carpet dries out, it becomes more difficult to remove and natural fibres are less stain resistant than some synthetics. The other ingredient missing from this stain removal recipe is heat.  Professional carpet cleaners have the appropriate equipment and knowledge to use the correct amount of heat and water pressure to optimise stain removal. So if you have tried this method and the stain has not been removed, then I highly recommend contacting Black Gold Carpet Cleaning and booking our specialist stain removal consultation and treatment.

I don’t have time for this or I am scared I will make it worse!

Then contact us at Black Gold Carpet Cleaning and we will take care of it for you.  No stress and with a satisfaction guarantee – why wouldn’t you call?
vacate carpet cleaning

Vacate Carpet Cleaning Melbourne: Why going cheap can cost you!

Vacate Carpet Cleaning Melbourne, customers should be wary of prices too good to be true.

A picture paints a thousand words….but so can a review!

This review was left by one of our vacate carpet cleaning Melbourne customers, just last week;

“Extremely professional & very passionate about his work.
My carpets had plenty of stains, marks, rust, chewing gum
and they got removed. He will try everything to remove marks
& stains. These stains were not removed by 2 carpet cleaning

companies before him.” Deepak Verma

To me the last sentence says it all!  This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving.  Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Vacate carpet cleaning Melbourne

Before – 2 other cleaners had left the carpet in this state!

 

 

If at first you don’t succeed….

Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice!  The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad!  He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help.  Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.

I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it.  There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet.  All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly.  Wool carpets require a different amount of water pressure (PSI) than synthetic carpets.  By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.

Vacate Carpet Cleaning

After Black Gold carpet Cleaning

Quality is not an act…it’s a habit

What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss.  I will turn up at the appointed time and you will have one less thing to worry about.  Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.

I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner.  Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!

Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;

  • Qualifications or training
  • How long they have been in business
  • If they offer a guarantee
  • what equipment and products they use
  • Do they have insurance

A Professional carpet cleaner will ask you some questions too such as;

  • How many rooms do you have / what is the approximate area?
  • What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
  • What type of fibre is the carpet (wool, synthetic, blended, etc.)
  • How long since the carpet has been cleaned
  • Is the property furnished or empty

If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactiVacate Carpet Cleaning Melbourne guaranteedcs) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.

DIY carpet cleaning

DIY Carpet Cleaning what are the real costs?

Is there a difference between cost and price when it comes to DIY Carpet Cleaning in Melbourne?

Have you ever browsed through parenting forums? If you have, you probably would of come across threads like this about DIY carpet cleaning:

DIY Carpet Cleaning forum“Hello, I was thinking bout getting one of those DIY carpet cleaning things from Coles or Woolies…Do they work?” HEYMAMA

OR

DIY Carpet Cleaning Melbourne forum“Hi, my carpets are in desperate need of cleaning. Instead of paying hundreds for someone to do it I was thinking of hiring one of those machines from Woolies or Bunnings and doing it myself. Has anyone hired one of these before and do they clean well? Is it worth the effort or would you just pay someone to do it? TIA”

It is quite a common question, especially for cash strapped Melbourne parents.  Let’s face it kids can be expensive, not only do you have to purchase all kinds of paraphernalia just to get them around, keep them safe, feed and entertain them, then there are all the activities, child care, education costs, it is never ending!  Usually things like small home maintenance jobs and replacing that tired old sofa are put on hold as the kids make short work of any extra cash.  Which is an odd thing, as kids also are the ones who usually spend the most time on the sofa, the rug and the carpet and they are usually responsible for most of the mess and spills!!

I can completely relate to this as I have three kids of my own.  I understand why people would look at just the price when deciding what type of carpet cleaning they should use, but I hope to show you why you shouldn’t base these types of decisions on price alone. Carpet and upholstery are major big ticket items in your home.  They are expensive to replace, so it is worth remembering this when contemplating DIY carpet cleaning as opposed to hiring a professional. This is especially relevant if you are renting! So what are the costs?

DIY Carpet Cleaning* Prices in Melbourne

  • Machine Hire $40 for 24 hours
  • Detergent      $12 for 1 Lt
  • Spotter          $9 for 500ml
  • De Foamer   $ 8 for 500ml

      Total Cost      $69

*Prices based on current rates for hiring machines from Coles, Woolworths, Bunnings, Foodworks or IGA in Melbourne, Victoria, Australia.  Use of manufacturers chemicals is mandatory when hiring machines.

These are just the basic costs of hiring the equipment and chemicals, you also need to consider the other costs;DIY carpet cleaning Melbourne damage

  • The time factor, as you will need to add in time and travel costs to and from the place of hire.
  • The biggest cost (priceless really!!) time taken out of your day to actually do the cleaning.  These supermarket machines are very small and need to be constantly filled, emptied and refilled as you clean.  This process can take 2-4 hours depending on the size of the job.
  • Drying time up to 24 hours.  These smaller machines are not particularly powerful and do not remove as much water from the carpet and upholstery as the professional machines do.
  • Professional restoration or replacement of carpet/soft furnishings. WHAT?! Yes that’s right, you need to factor this possibility in. It can, and often does go horribly wrong and the hire companies are not liable for damaged caused.  The machines usually come with good instructions, however there is a real possibility, that through inexperience, you could over wet your carpet or couch. Should this happen, they can be permanently and sometime irretrievably damaged. You may be able to call in a professional carpet or restoration specialist to fix the damage at an additional cost, but you may also end up having to replace the lot.  Of course this is worst case scenario, but it does happen.
  • If you are renting, some landlords insist on the carpets being cleaned by professional carpet cleaners and will ask to see a receipt.  They do not approve of DIY carpet cleaning, so you may need to still pay a professional to re clean the carpet.
  • If your carpet is new and covered under a manufacturer’s warranty, DIY carpet cleaning may void any warranty claims.  Usually there are very specific warranty conditions for carpet, so make sure you read the fine print.

Budget Carpet Cleaning carpet cleaning in Melbourne

Ok, so the DIY machine is cost effective, but we have all seen the amazing deals offered by some carpet cleaning companies on coupons, deal sites and the like.  Often you can find carpet cleaning companies offering prices as low as $50 for 3 rooms! So why would you go to all the trouble and effort of DIY when you can hire these guys for even less? It is a no brainer really – or is it?

There is the old adage, you get what you pay for and in this case it is very true.  Often budget priced means low quality equipment, little or no experience or training, no guarantees and the very real possibility of damage to your property.  Tempting as it may seem, I would not recommend going down this path either, as you may well find your self calling a professional carpet cleaner like Black Gold to fix the damage caused by budget priced carpet cleaners.  We have been called to countless jobs to fix mistakes left behind by inexperienced cleaners. If you can’t even clean your own carpets for $50, how do you expect a “professional” carpet cleaner to do so?

You also need to be careful of “bait and switch” tactics employed by some of these budget priced firms.  Sometimes they quote very low over the phone and then inflate the price once they are there, by adding on extras or claiming the rooms are bigger, or the carpet is dirtier than standard.

“… I have used other companies who are extremely cunning and deceiving in pricing. Having used a large company in the past like Cheap as Chips, I was quoted $66 initially and for reasons and logic that only the cleaner could justify and understand, my bill ended up to be $200…..and then $220 because GST wasn’t initially included…..”

Evan, South Melbourne

Professional Carpet Cleaning

DIY Carpet cleaning MelbourneCarpet cleaning by professionals like Black Gold Carpet Cleaning is not as ridiculously expensive, as some would have you believe. We charge by the room for residential and by the square meter for commercial properties. A standard room is usually priced from around $30 for residential.

We do not publish a price list, because we like to price each job according to it’s unique set of circumstances. Factors which can affect pricing include, distance traveled to the job, the size, the type and condition of the carpet, previous cleaning undertaken, stains, amount of foot traffic and so on. We do not have a one size fits all pricing schedule, because we know, through experience, that each job is different.  We ask questions before we quote to make sure we give an accurate price, however once we quote the price is fixed.  We do not charge extra unless you ask us to clean extra areas or unless the size or condition of the carpet is vastly different to what was discussed. Having said that, what does a professional carpet cleaner cost compared to DIY carpet cleaning?

Average 2 bedroom house from $120

That is only slightly more than DIY carpet cleaning.  What do you get for the extra $40?

  • Carpet professionally cleaned with the well maintained and safety checked equipment by qualified technicians who are fully insured.
  • Pre inspection of carpet to determine the best cleaning method
  • High quality detergents and chemicals which are suitable for your particular carpet fibre and condition of the carpet.
  • Spot treatments for those everyday traffic marks and spills
  • Satisfaction guarantee and after sales service.
  • A professional invoice/receipt for your records should it be required for real estate agents or warranty claims
  • Carpet that dries within 2-4 hours
So next time you are considering carpet cleaning, weigh up the real costs and not just the price.

Black Gold Carpet Cleaning Melbourne

 

 

 

 

Guaranteed Carpet Cleaning Melbourne

Great Expectations…Guaranteed Carpet Cleaning Melbourne

Guaranteed Carpet Cleaning Melbourne – is there such a thing?Carpet Cleaning Guarantee

Are you a serial complainer?  Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? If you are, I would like to both congratulate you and thank you!  It is people like you (and me) who make businesses accountable, make them step up their game and constantly revise their products and services. Without us, consumers would be suffering from poor quality products and services with no recourse and no one who gives a damn. At Black Gold Carpet Cleaning we give a damn and we offer genuine guaranteed carpet cleaning Melbourne for all of our customers.

Carpet Cleaning Melbourne guaranteeHow to stand out in a crowd

The carpet cleaning business is highly competitive and often the only thing that sets one business apart from the other is their level of customer service.  Most of my competitors are qualified, have all the right equipment and experience, offer reasonably similar prices and guaranteed carpet cleaning Melbourne.  Customer service is what really sets me apart from the others in my area, (that and my ability to make stains disappear as if by magic!). I have made it an integral part of my business to always answer the phone in a timely manner, to be polite, to be patient, genuine, respectful and friendly.  This attitude continues when I am on the job, where gaining the trust and respect of my customers is paramount to me.  I want you to use my service over and over and to tell all your friends and family. It is, after all, much easier to market my business to happy return customers rather than always looking for new customers.

Great expectations and promises, promises!

Recently, I had an issue with a pair of cross trainers I purchased for my son – they fell apart after 2 months wear.  They were not cheap shoes, so I expected that they would last.  That is the key to customer satisfaction – expectation! In order to keep customers happy, businesses need to set realistic expectations relating to products or services and meet if not surpass those expectations.  Sometimes it is even worthwhile to set expectations a little low so that you can blow your customers away with the outstanding results or products! In this case, I paid top dollar for a well known and highly regarded brand of sports shoes which failed to meet the expectations set by the company marketing them.

When I attend a carpet cleaning job, before I even unpack my equipment, I walk through the property with you and discuss any issues, stains, spots, damage, and talk you through the expected best outcome for your particular carpet.  No two jobs or stains are ever the same so it is very important to complete this step in detail each and every time.  This way you will know what to expect and if I do better, then you should be ecstatic.

R.E.S.P.E.C.T.Guaranteed carpet cleaning Melbourne and suburbs el

Unfortunately not all businesses operate this way.  I was blown away by the difference in service standards between Australia and the USA when I was seeking to return my son’s shoes.  I phoned the 1800 number, was connected to the USA customer service department and was given not only an apology, but also made to feel that I had helped the company by bringing the fault to their attention, I felt respected – another key element in customer satisfaction. I was then redirected to the Australian office, where I was referred back to the store, no apology, no responsibility, no respect.

At the store the manager asked me if my son played sport  – because that’s going to cause a lot of wear and tear.!  Imagine that playing sport in sports shoes! That is like a customer calling to let me know that pet urine odour has returned and I tell them it is their fault for owning a pet in the first place! I received a replacement pair of shoes, but was told not to bother coming back if they fell apart again in 2 months time because they couldn’t keep giving me free shoes!!!  Needless to say I won’t be back there, EVER!

Guaranteed carpt cleaning MelbourneThe real deal- guaranteed carpet cleaning Melbourne, with no fine print!

We offer satisfaction guaranteed carpet cleaning Melbourne, with no fine print.  If you are not completely satisfied with the work, then don’t pay, this expectation I am happy to meet – not that I have had to as yet!  If you are not happy, I am not happy and I will not rest until I have done everything I can to make sure your carpets and upholstery look the best they possibly can. The way I see it, it is much better for both of us if I do the job right the first time, so I always set out to exceed expectations and I am confident in my ability to do so.

Next time you need carpet cleaning in Melbourne, why not call me and I will be happy to assist, go on – it’s guaranteed!

 

local carpet cleaners Melbourne

Merry Christmas from BGCC: Local carpet cleaners Melbourne

Your local carpet cleaners Melbourne

It seems to be that time of year again, where we celebrate with family and friends and marvel at how the year has passed so quickly.

It is a time for rituals and traditions, some old and some new. We are local carpet cleaners Melbourne and with three young children, Local carpet cleaners Melbournewe really enjoy the wonder and magic that this time of year brings and we are enjoying creating our own special Christmas traditions. In our family we don’t have a traditional Christmas tree, instead we choose interesting branches found on our walks to and from our local Melbourne school.  We decorate these branches with hand Local carpet cleaners Melbournemade ornaments made by my wife and children over the past few years. Each child so proud of their own unique creation.

If you do happen to have a living tree, make sure you lay some plastic or protective fabric on the floor under the tree to protect your carpet from spills. Also make sure the tree is secure in a bucket of water filled with small rocks or a Christmas tree cradle so it doesn’t tip over and cause water damage to your carpet. If you do have an accident with the water make sure you soak up as much of the water as possible with old towels and try to dry the area with a fan or heater.  Do not stand on the area as this will force the water down into the underlay. If you have a large spill make sure you phone us, your local carpet cleaners in Melbourne, to extract the water and apply the necessary treatments to stop mould and discolouration.

Papier Mache Magic!

Local carpet cleaners Melbourne

Another favourite tradition of ours is the ChristmLocal carpet cleaners Melbourneas Pinata! We make a pinata every year from a balloon and papier mache. The kids love getting hands on with the flour paste glue, they enjoy the creative process and it takes a week or so to get all the layers on and painted. My wife however does not enjoy the clean up afterwards, but we grin and bear it when we see the look pure joy on their faces and to be honest we love to see them working co-cooperatively rather than the usual sibling bickering. If the kids get creative with your carpet or upholstery, don’t panic and don’t go crazy with store bought cleaners, call Black Gold, your local carpet cleaners Melbourne for advice. We can usually suggest the appropriate method for your spill or stain and often it is something you can do your self using products you already have in your kitchen/laundry/bathroom cupboard. If not, we are always happy to come out and clean the stain for you.

Thank you20131207_173535 and see you next year!

Another tradition is to thank all those who have been made our year special, friends, family, teachers, coaches, suppliers and YOU! Thank you to all of our wonderful customers.  Thank you for your loyalty, thank you for giving us a go, thank you for leaving a review, thank you for recommending us to your friends and families, thank you for welcoming us into your homes and offices and thank you for choosing us to be your preferred Melbourne local carpet cleaners.  We have enjoyed meeting each and everyone of you and look forward to seeing you again next year! Speaking of next year….once the Christmas and New Years festivities have finished and your floors could do with special attention, please call us.

We are working throughout January!!

 

 

carpet cleaning ink stain

All jobs are “BIG” jobs for Black Gold Carpet Cleaning

Carpet cleaning MelbourneFrom little things big things grow….

Do you treat small jobs like big jobs? At Black Gold Carpet Cleaning Melbourne, we strive to maintain consistently exceptional customer service, no matter the size of the job. One thing I have learned from life experience, is to apply the same enthusiasm and passion to each and every job, no matter how big or small, no matter how profitable, all leads are good leads and all carpet cleaning customers have potential for repeat business.

Carpet cleaning can be unpredictable….

A few days ago, I had a free morning and was looking forward to a bit of a sleep in and a lazy start to the day. You know that delicious feeling of not having to be anywhere in particular after a frantic week of work? Just as I was pouring my morning coffee, I received a call from a distressed carpet cleaning customer in Brighton. She had spilled a couple of drops of ink on her valuable cream coloured wool rug and wanted to know if I could come right away. This was a new customer who had found me via an internet search for “Melbourne Carpet cleaning” so while I was a little disappointed to be called out, I was glad to know my marketing was starting to work.

I admit, at first, I was tempted to pass on the job as it was a lot of effort for very little return and I was really looking forward to my coffee and catching up on the news. However the Brighton customer was quite panicked and kept asking me what she could do to remove the stain herself. Knowing how difficult it is to remove ink, I advised her not to touch it and I would be there shortly. Ink is one of those stains that can be made much worse if you don’t have the right knowledge and equipment. You should always call a professional carpet cleaner to remove ink stains.

On with the job……

Reluctantly I climbed into my van and headed out to the customer’s Brighton address. As predicted it was a very small job and I managed to remove the stain in about five minutes. It took me longer to set up and pack up than to remove the actual stain. The customer was so happy with the result, it was worth missing my coffee just to see her reaction. Carpet CleaningThis also reinforced for me that in Melbourne, carpet cleaning is very competitive, so I am grateful for all work that comes my way.

Small steps to big rewards……

The biggest surprise for me was still to come. Once I had removed the stain, the customer asked me to quote on cleaning her seven seater fabric lounge suite, five seater leather couch, three rugs, seven rooms of carpet and a staircase! I provided her with my quote and she accepted on the spot and booked me in for next week.

You never know where a job will lead and the referrals it can provide. It is important to  give consistent, quality service and results every time, no matter who the customer or how small or large the job. This Melbourne carpet cleaning job started out as a minimum charge call out and ended up landing me one of the biggest residential jobs I have booked so far this year.

At Black Gold Carpet Cleaning Melbourne, we love our job and you will too.

red wine on carpet

How to remove red wine on carpet

How to remove red wine on carpet

Oh no! Not on the carpet!Red wine on carpet

You will be familiar with that phrase if you have ever spilt something, especially red wine on carpet. It is a question we get asked quite often. Read on to find out how we showed Nicole from Canterbury how to remove red wine on carpet.

Unfortunately for her, Nicole is all too familiar with the above scenario.  Yesterday when I went to steam clean her carpets, she showed me a red wine stain, that had happened about a year ago.  She had come home from a hard day at the office and sat down at the computer after dinner with a nice glass of Merlot in hand.  Next thing you know, she got a little too exuberant with the mouse and knocked the half full glass of red wine off the desk. Red wine on carpet – Disaster! Or so she thought! Sound familiar?

Luckily for me, Nicole hadn’t tried to remove the stain with any chemicals, she had just blotted it with water and a cloth.  If she had used an over the counter product, then I might of had a bit more of a fight on my hands to remove the stain.  The fact that her carpets are synthetic rather than made from wool, also helped.  Woolen carpets tend to absorb liquid into the fibre and are less stain resistant then man made carpet fibres like polypropylene or nylon.

Nicole was sure I wouldn’t have much success removing the stain as it had been there for quite sometime.  I told her to stand back and watch a magician at work.  I treated the red wine stain with “magic potion” I concocted for such stains, then cleaned the carpet with my magic wand.  Before you could say abracadabra, the stain was all but gone! You would be amazed, just like Nicole!

How to remove red wine on carpetHow to remove red wine on carpet

“Yasser manged to remove a red wine stain on our carpet that was 12 months old. FANTASTIC! Would use Black Gold Carpet Cleaning again and I have recommended them to my friends.” Nicole, Canterbury, Vic, July 2013

It is important to remember that although I can make most stains disappear as if by magic, successful stain removal depends on many factors including;

  1. The age of the stain – most fresh stains can be removed by using the appropriate chemical or stain remover.  Unfortunately however, it is more often the case that the stain is left untreated for an extended periods before a carpet technician is called to resolve the problem.  This gives the liquid time to be absorbed into the carpet fibre and it sets on the fibre. Whatever you do, do not leave a stain unattended for long periods of time.
  2. The type of fibre and the construction of the carpet – natural fibres tend to absorb more liquid than synthetic fibres and are more prone to pile damage when cleaned too vigourously.
  3. The type of stain – It is very important to identify the type of stain in order to determine the best treatment. Trained technicians should be able to identify a variety of stains by sight, touch and smell if the stains are of unknown origins.
  4. Other removal attempts – Stain removal is a chemical process and all stains have different Ph levels.  A professional carpet cleaner will know the correct stain remover for each Ph level and situation.  Remember, whatever you put on the stain will alter the Ph level. Sometimes this makes stain removal almost impossible to remove, as the cleaner will have to estimate the altered Ph level and adjust his removal process accordingly.

Just remember, it is important to act quickly, you can blot up the excess liquid and dab with a clean damp cloth but do not rub. Please call Black Gold Carpet Cleaning soon as possible if the stain remains.  Our technicians will be able to discuss and identify the stain with you and give you a fairly good idea of the expected outcome.  If we believe we can remove the stain, however fail to do so, we do not charge extra for the stain removal.

 

 

carpet cleaning in Melbourne deals

Death by Coupon! Prices for Carpet Cleaning in Melbourne smashed!

Are coupon and deal sites destroying the service industry, and in particular my service industry – carpet cleaning in Melbourne?

carpet cleaning in Melbourne deals Cheap carpet cleaning in Melbourne is easy to find, but at what cost? I was in the office the other day and happened to answer a call from a customer.  She was asking for a quote to clean the carpet in her large four bedroom house and 5 seater couch.  I did a quick calculation and then discounted it by 25% (it’s winter – our quiet time, so I need to be competitive in my pricing).  When I gave her the discounted price, she screamed – and I don’t mean screamed in a good way!!  She was horrified by my very generously discounted quote and told me it was way too much and she was going to look up her favourite daily deal provider for a better price!

This got me thinking, has the coupon industry ruined our customers’ price perception forever?  Carpet Cleaning in Melbourne is uber competitive and it is really difficult to stand out from the crowd.  We try to by offering fantastic service and results every time and highlighting our uniqueness.  I discussed this in my last blog “carpet steam cleaning in Melbourne – why use us?”.  Price is often a crucial deciding factor for our customers, that is why we try to keep the price as low as possible without selling ourselves short. But how can we compete with “4 rooms of carpet cleaning for $50” and do we really want to?

Confessions of a carpet cleaner…

Before I get into this, I have a confession to make.  When I started this business a few years ago, I signed up to several coupon sites and I sold 4 rooms of carpet cleaning in Melbourne for $50!! At the time it seemed like a great way to get exposure, build our list, get people to our website, to try our service at a super low price and then book us again next time at the true price.  Sadly, we found we were flat out servicing coupon customers and had no time for regular customers and these coupon customers were not keen to return to us without the same discount.  They all raved about our service and sure some did call us up again next time they needed carpet cleaning, but they wanted the same discount again!!  When we couldn’t offer this price a second time, they went back to the deal sites to find another carpet cleaner offering another unbelievable deal.

Carpet cleaning in Melbourne is something many cleaning companies offer, but very few of them are actually carpet cleaners.  It takes time, experience, training the right equipment and knowing how to use it, to clean carpet properly.  This all comes at a cost to the business and contributes to the pricing. When we did coupon deals, of the $50 charged, we only received $30 and the coupon company got the other $20. That $30 barely paid for our petrol let alone our cleaning supplies! We looked at it as a short term marketing campaign rather than a money making exercise.  

carpet cleaning in MelbourneYou really do have to question what sort of result you will be getting from someone charging these types of prices.  Your carpets and lounge suites cost a lot of money, why risk using someone based on their pricing alone?  Would you take your designer dress or Italian Suit and throw it into the washing machine with your socks, just to save money on cleaning?  No, of course not!  You would take them to a professional dry cleaner.  Just imagine how your outfit would look after a good spin in the washing machine!  Do you really want your carpet to end up water logged, shrunken, stretched, damaged, or have the dye run? These are some of the things that can happen if you choose a carpet cleaner on price alone.  Why would you trust your valuable soft furnishings to anyone other than a professional?

I am not for a minute saying coupon carpet cleaners are all cowboys, I just want customers to be aware that price isn’t everything.  I am sure a lot of these coupon deals are from businesses just like ours, trying to make ends meet in tough times, generate a quick cash flow and build a list. 

Before you hire a anyone for carpet cleaning in Melbourne, coupon or otherwise;

  • read the fine print
  • have a look at their website
  • ask about a guarantee
  • check out their accreditations
  • read reviews of the business on other sites (Google +, True Local, Service Seeking, etc.)