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Steam Sleaning Melbourne
Steam Cleaning Melbourne: Top Mistakes

Steam Cleaning Melbourne Stain removal Tips

We have all experienced the frustration of spilling something like red wine or soft drink on the carpet. This especially applies if you have kids or pets or both! First comes the disbelief and then comes the panic!  When that panic sets in, try taking deep breaths and may be even walk away for a few minutes to restore calm to the situation.  What you do or don’t do during those first panicked minutes, can save your carpet or destroy it!  Most people in this situation either go straight to Google and see what the Internet “experts” have to say about removing stains or they rummage through their kitchen/laundry cupboard and grab anything that vaguely resembles a cleaning product.  In these emergency situations who has time to read instruction labels or warnings about spot testing first? Right? With great haste you spray, pour, scrub, sprinkle, vacuum and pray until you have enough chemical concoctions on the carpet, to write a science paper! But has it fixed the problem or just made a bad situation a whole lot worse?

In this article I will explain why some stain removal, home remedies are best used with caution.  Also, why sometimes it is best to call in a professional carpet steam cleaning Melbourne service rather than tackle the stain yourself.

Black Gold Steam Cleaning Melbourne

Vinegar

When it comes to most food and drink stains, vinegar is king! Vinegar is an acid and most food and beverages contain acid as well.  This is why vinegar works so well on these types of stains. Acids break down other acids.  However not all vinegars are equal! Only white vinegar is suitable for using as a stain remover.  Other vinegars such as balsamic, red wine or apple cider vinegar can leave stains of their own on carpet. Ironically you can use white vinegar to remove these other vinegar stains!

Adding a few drops of dish washing liquid to a spray bottle with vinegar diluted by water, adds extra oomph to the cleaning power of vinegar.

There are 3 important steps to remember when using vinegar as a stain remover on your carpet.

  1. Dilute the vinegar with water and mist it over the stain rather than pouring it on.
  2. Always do a spot test somewhere inconspicuous before spraying it all over your carpet.
  3. Be sure to rinse the vinegar thoroughly from your carpet with water

Vinegar can cause discolouration on some types of carpet fibres, especially if it is used in large quantities and left on the carpet for long periods of time.  These photos below show what happens to carpet when vinegar is used excessively and then not rinsed properly. Luckily this customer called us at Black Gold Carpet steam cleaning Melbourne for help fixing this mess.

Stain Removal Steam Cleaning Melbourne

Bi Carb Soda (Baking Soda)

If Vinegar is king, then bi carb soda is queen!  This white powder can be sprinkled over wet stains to absorb liquid and odour.  If you sprinkle it over a stain moistened with vinegar then you will really see cleaning power in action!  This combination causes a chemical reaction which releases carbon dioxide.  Leave the stain until the mixture stops bubbling and allow it to draw the stain out of the carpet.  Then wipe or vacuum it away. The order you use here is very important.  Always vinegar first then bi carb soda.  If you do it the other way around you could end up with a huge volcanic like mess!

The main problem with using bicarb or baking soda, is the mess it leaves behind.  If you use too much and leave it for too long the paste becomes a hard chalk like substance stuck firmly to your carpet fibre.  It can be very difficult to remove! Vacuuming alternated with a light, gentle brushing of the carpet, helps.  Rinsing with warm water, then drying the area thoroughly, should remove the remaining residue.  However if you find there is still bi carb soda visible, then you may need to call in Black Gold Steam cleaning Melbourne for help and advice.

Stain Removal By Steam Cleaning Melbourne

Oxi Sprays

You can purchase over the counter carpet stain removers from most supermarkets.  I would always err on the side of caution when using a product like this.  Read the instruction label and always, always, test it on an inconspicuous spot first! The main ingredient in these sprays is hydrogen peroxide. There are different strengths of hydrogen peroxide and it is recommended that not more than a 3% solution is used on carpet, unless you are a professional carpet cleaner.  Stronger solutions, higher than 3%, may result in colour loss or bleaching of carpet fibres.  Professional carpet cleaners are trained to be able to identify different carpet fibres and know what is safe to use.  They also have high powered equipment capable of rinsing all of the hydrogen peroxide away.

The biggest problem aside from the bleaching, is removing all of the residue.  Often these spray on cleaners are difficult to remove without professional equipment and therefore the residue attracts dirt.  The other chemicals mixed in with the hydrogen peroxide are usually preservatives and stabilisers as well as a lot of water.   It would be much cheaper (and safer) to just buy some 3% hydrogen peroxide and dilute it your self in a spray bottle with some warm water ( 1:2).  You could also add a few drops of dish washing liquid to help with the cleaning process.  Make sure you do not rub the fibre and always rinse and dry the spot.

To avoid any potential problems and save yourself a whole lot of effort and stress, I would recommend you call a professional like Black Gold carpet steam cleaning Melbourne to remove the stain or at least offer the right advice.

Steam Cleaning Melbourne Bleached carpet

A final word of advice

I am all for natural cleaning remedies and products.  In fact most of our cleaning products are natural citrus based detergents and spotters.  We also use essential oils for their natural antibacterial properties.  However just because it is “natural” doesn’t mean it is always safe to use on every stain and every carpet type. There is actually quite a lot of science involved in carpet cleaning and it takes training and experience to understand what works best in each unique situation.  There is not “a one size fits all” when it comes to carpet steam cleaning and stain removalAlways seek professional advice before reaching into the cupboard.

Or Phone us on 0403 254 080

Good carpet cleaning maintence starts with a front door mat
Carpet Cleaning Maintenance

Prevention is better than Cure!

Carpet cleaning maintenance is something many people neglect. You have just had your carpets professionally cleaned, what now?  How do you keep them looking this good for as long as possible? Probably the least talked about step when it comes to carpet care and cleaning, is soil management.  However, this step is arguably, the most important step of all!  Carpet cleaning removes dirt and stains.  You can apply protective products to slow down re soiling.  The best way to maintain your carpet fibre, however, is to prevent the amount of soil coming into your home or office in the first place.  There are many measures you can take to stop oily and abrasive soils from coming into your home or business.  Below I have listed a few easy steps you can take to protect your carpet.

Carpet cleaning Maintenance1. Soil Prevention

Regularly sweep paths, parking areas and walkways to keep them free from soils and debris.  Additionally, regular pressure washing of these areas, will prevent a build up of of dirt and oils.  This type of prevention is a very important first step in carpet cleaning maintenance.

 

 

dry soil removal for carpet cleaning Maintenance2. Soil Barriers

An easy and cost effective way to make sure that dirt and oils do not enter your home of office, is to use soil barriers. Mats make good barriers and should be placed at at entrance points.  For high foot traffic areas and in businesses, it is a good idea to use both exterior and interior mats at all entrances and exits.  Exterior mats should have a thick, rough texture so that dirt and mud can be scraped off the soles of shoes.  Once deposited on the mat, the soil should fall away, not sit on the surface, or it will re soil the next person’s shoes. Interior mats should be softer and more like carpet.  These mats wipe and dry the soles of the shoes, and are especially important during the wetter months of the year. Inside the home or office, high traffic areas and wet areas, will also benefit from floor mats to stop the spread of dirt and oils.  Mats used as soil barriers require much more frequent cleaning than standard carpet.

3. Vacuumingprofessional carpet cleaning dry soil vacuum

I cannot stress strongly enough, how important regular vacuuming is for carpet cleaning maintenance! A vacuum with a good HEPA filter and strong suction will remove most dry dirt and particles.  The aim of vacuuming is to remove both visible and invisible dirt particles, with out damaging the fibre or redistributing the particles into the air. Unvacuumed carpet may look clean.  However dirt and dust particles left on the carpet can cause damage by scratching the surface fibres.  This makes the carpets appear dull.  The frequency of vacuuming depends on the amount of foot traffic.  For most households I would recommend at least once or twice a week. A machine such as a pile lifter will lift crushed fibres in high traffic areas and aid the removal of ingrained dirt.

4. Maintenance ProgramsCarpet Cleaning Maintenance

A planned maintenance program is something many commercial properties employ, but is also something residential property owners should consider.  A maintenance plan should take into consideration, the number of occupants, their budget, types of floor coverings, and the types of soils.  A planned carpet cleaning maintenance program will allow time frames to be set for cleaning.  These time frames depend on the properties usage and needs.  A maintenance program will help ensure carpets are maintained year round and prevent premature wear or aging of floor coverings. It is an investment in the longevity of your carpet.  A carpet maintenance professional will ensure the above three steps are taken care of on a regular basis.  They will also include carpet cleaning at least once a year and spot cleaning as often as needed.

Contact us for Carpet Cleaning Maintenance

If you would like to discus soil management or arrange a carpet clean maintenance program, please contact us at Black Gold Carpet Cleaning.  We are always available to help answer your questions or arrange a booking.  When was the last time you had your carpets professionally cleaned?

Professional carpet cleaning logo IICRC
Professional Carpet Cleaning – what is it?

What is professional carpet cleaning?Professional carpet cleaning badge

Professional carpet cleaning, aims to maximise soil removal, while minimising damage to the textile floor covering. A professional carpet cleaner will have the knowledge, training and experience to both achieve both of these aims.  Professional carpet cleaning requires training and accreditation by an industry recognised training facility. The most respected training organisations in the Australian Cleaning and Restoration Industry, are Jena Dyco and  IICRC. Carpet cleaners who complete these courses will be able to determine what type of carpet you have and the best method for your carpet. What you should ask is,  “are you a professional, carpet cleaner?”, rather than just asking about price and method.  Carpet cleaners differ depending on their training, experience and equipment, this is why results, can vary so much.

Which method is best?

Professional carpet cleaners do not have a “one size fits all” approach.  A professional will  recognise the unique qualities of each job and adjust their methods and techniques accordingly. A series of questions are asked at the time of booking.  These questions help to determine a rough quote based on the details you give over the phone. Once on site, the cleaner will then walk through the property with you before they set up.  During this pre inspection, the cleaner will examine they type of carpet you have, its construction, use, condition and amount of soiling. This is when the cleaner makes a  final decision regarding the best cleaning system for your carpet. A cleaning professional must employ the five main principles of carpet cleaning to ensure maximum soil removal and prevent damage.

1. Dry Soil Removalprofessional carpet cleaning dry soil vacuum

Vacuuming is the very important first step in any carpet cleaning and maintenance system. Crushed or flattened pile needs to be lifted with a brush or grooming rake, before vacuuming, . You can then maximise dry soil removal. When vacuuming, make sure;

  • the collection chamber is not full
  • the air is flowing freely and not obstructed
  • the drive belt is in good condition (service your vacuum every 6-12 months)
  • the beater brush is in good condition

2. Soil Suspensionprofessional carpet cleaning pre spray

The aim of soil suspension is to remove the soil left behind by dry vacuuming, by breaking the adhesion between the soil and the carpet fibre.   In order to achieve this there are four key elements;

  • Chemical activity: After vacuuming a pre spray is applied. Professional carpet cleaners will try to use bio degradable detergents where ever possible.  They will know which product is best suited to the fiber and the method they have chosen.  Professional cleaners follow label instructions so that they use the correct quantities.
  • Heat/Temperature: Generally speaking, the more heat used, the greater the cleaning efficiency.  The power of the pre spray is increased by heat, which often means less chemical is needed to achieve maximum results. Less chemicals means less residue. However heat in inexperienced hands can result in fiber damage and dye loss.
  • Agitation: This process can be done by hand using a brush, a motorised rotary or water pressure. Agitation distributes the cleaning agents so that they can separate soils from carpet fibres.  This process speeds up the soil suspension and is an important step, especially for heavily soiled carpets.
  • Time: Soil suspension does not happen immediately.  Chemicals need time to dwell on the carpet to maximise their efficiency.

3. Suspended Soil Removal professional carpet cleaning steam cleaning

The next step is to remove suspended soils from the carpet.  There are several different methods of removal, however, the method we use the most is hot water extraction.  Other methods include;

  • absorption either by using a dry compound or absorbent pad (bonnet method)
  • wet vacuuming –  carpet shampoo
  • flushing – the immersion method used to clean rugs
  • dry residue vacuuming – a dry compound or foam distributed over the carpet to attract the suspended soil, then vacuumed away.

4. Pile Setting/GroomingProfessional carpet cleaning carpet grooming

This step does not actually aid in the removal of soil, however it does help the next step, which is drying.  A professional carpet cleaner knows that grooming the carpet after cleaning, helps maintain the look of the carpet fibres.  Grooming also aids in the distribution of deodourisers and fabric protection.  This step also helps with evaporation, which speeds up drying time.

5. DryingProfessional carpet cleaning blowers

Professional cleaners will always ensure they take steps to minimise drying times. Wet carpet left for an extended period, can result in a few different problems. The first being, carpet which takes more than a few hours to dry is a major inconvenience for the customer.  It also increases the chances of re-soiling from foot traffic.  The increased potential for slip and fall incidents is another  very serious consequence when moving from wet carpet to hard floors. Finally, there are issues such as mould, odour, browning and dye bleeds or transfer.

To reduce drying times, professional carpet cleaners usually employ a few different strategies, including;

  • ensuring their equipment is well maintained and operating efficiently
  • ensuring there is adequate ventilation or air flow through the property (e.g. run air conditioning/heating/open windows/ceiling fans)
  • make sure to do dry passes with their wand, after wet/rinse passes, so that maximum water is extracted
  • use hot water which aids evapouration
  • use drying equipment such as air movers

The cleaner will employ some of these methods, but not necessarily all of them.

How long will it take for my carpet to dry?

A professional carpet cleaner will always do his best to ensure carpet dries in the shortest amount of time possible.  Drying times vary depending on a few different factors.  These include, inside and outside atmospheric conditions, air movement, the type of fibre, the pile density, the amount of soiling (heavily soiled carpet requires more cleaning solution) and the application of protectors and deodourants.  Other factors that can greatly affect drying times are the experience of the cleaner, the performance of their equipment and the method of cleaning they use.  Carpets cleaned by hot water extraction are usually dry within a 4-5 hours, where as dry cleaning methods like bonnet cleaning can be dry in as little as 1-2 hours and dry compound cleaning leaves carpet dry immediately.  Regardless of the method used, the drying time should be a matter of minutes or hours not days!!

Where can I find a Professional Carpet Cleaning service?

You now have the facts to confidently ask the questions necessary to ensure you hire a professional carpet cleaning service.  Trained and qualified carpet cleaners generally display their Steam cleaner certificatequalifications and affiliations on their websites. The IICRC issue ID cards to cleaners who have passed their certification exams. You can always ask to see the cleaners card as proof of their qualifications. A good place to locate a professional carpet cleaning service in your area is on the IICRC website.   Finally, do not base your decision purely on price, ask questions and use your knowledge to determine whether or not the answers you receive are accurate. Black Gold Carpet Cleaning is a IICRC Certified firm, so please contact us to arrange a booking.

 

Carpet cleaning service may not be necessary with new technology
Carpet Cleaning Service to become obsolete in near future?

You may never have to use a carpet cleaning service again!

Self Cleaning Carpet: Is it a possibility or just science fiction?

Have you ever wished there was an easier way to clean your carpet?  Not just the endless vacuuming, but also the hassle of  having to find a good carpet cleaning service for your annual spring clean? Who do you hire, who do your trust, how much do you pay, will they do a good job…?  Just imagine yourself living in a home with self cleaning carpet!  Just imagine a quick once over with a light bulb and away you go – no more stains, no more wet carpet, no more stress!  What? A light bulb? Yes, that’s right, this might be the way of the future and it might not be as far fetched as it sounds.  Keep reading to find out how a light bulb and nanotechnology might one day revolutionise carpet cleaning service.

self cleaning carpet cleaning serviceThe Research

Researchers at Melbourne’s RMIT University are currently developing a technology which might well do away with the household washing machine.  They are working on creating fabric for clothing, which is self cleaning.  The researchers have found that by growing nanostructures on fabric, they can create textiles that self clean.  The nanostructures, when exposed to light, release a burst of energy which then destroys organic matter such as stains.  The idea is, that if you spill something on your clothing, you can just hang it out in the sunshine or under a light to remove the stain.  Dr Rajesh Ramanathan, is one of the lead researchers in the Nanotechnology Research Facility at RMIT.  His team has found the copper and silver based nanostructures are the best at absorbing light.  When they absorb light, energy is created and this in turn degrades organic matter such as stains.

So far the testing has only been on small amounts of fabric and certain organic stains.  Currently the team is working on testing theCarpet Cleaning Service technology on more consumer related stains such as red wine and food to work out what quantities of nanostructures are required.  According to Dr Ramanathan,

“We have some understanding, but we will need more understanding of the system [and] how it works, and once we have that understanding hopefully in the near future we should be able to have self-cleaning textiles, so we can throw the washing machine of the house,”

In the future this type of technology could also be used to destroy super bugs which are currently resistant to most known anti bacterial treatments.  They have begun testing on super bugs and so far the results have been promising. I wonder if this technology will also reduce VOCs in carpet?

The future carpet cleaning service?

To date, the research has focused purely on stain resistant clothing textiles, however why stop there?  One day, nano structures could be grown onto carpet fibres and carpets could become self cleaning.  All you would need then, is a light emitting machine to go over the carpet and BAM! No more stains!  How revolutionary would that be?  This is definitely some research to watch, and who knows, what other uses it might have!

In the meantime, you will still need to vacuum your carpet regularly and have them professionally cleaned at least once a year, so contact us for a quote (before we become extinct!).

Carpet Steam Cleaner Melbourne you get what you pay for - lemons
Carpet Steam Cleaner Melbourne

When hiring a carpet steam cleaner – you get what you pay for!

pay steam cleaner peanutsLately I have received a lot of calls from customers who have hired a budget carpet steam cleaner for their end of lease carpet cleaning.  They call me because, the carpet steam cleaner they hired, did not do a very good job.  I usually ask them, “why don’t you call the cleaner back and ask them to come back and do a better job?” The customer inevitably says something like, ” oh they were just someone I found on Gumtree and they were really cheap so I don’t think they will be able to fix this” or “I did call them but they said it was the best they could do and wouldn’t come back”.
Let me make this very clear – you get what you pay for! Carpet cleaning and stain removal in particular is a science, you need training, experience and the right chemicals and equipment.

Steam cleaner certificateWhat is IICRC?

Anyone can go out and buy themselves a carpet cleaning machine and call themselves a carpet steam cleaner.  The Government does not regulate the carpet cleaning industry, unlike many other trades,.  This does not mean, however that there is no training or certification available for carpet cleaners.  The IICRC (Institute of Inspection Cleaning and Restoration Certification) is the organisation that sets worldwide standards for businesses and individuals operating within the cleaning and restoration industry.

To obtain certification, one must complete intensive training courses.  Then sit and pass exams at the end of the training.  They must also agree to abide by a code of ethics.  As well as  having current public liability insurance and continuing to update their skills and training on a regular basis.  Each of the standards set by the IICRC take years to develop. These standards are reviewed every 5 years to ensure they stay up to date with scientific and manufacturing developments. Jena Dyco International is Australasia’s premier training facility for the cleaning and restoration industry. They provide  IICRC approved courses and examinations as well as other workshops, seminars  and training.  Carpet cleaners who have completed Jena Dyco training courses, are well equipped with the skills and knowledge needed in any on the job situation.

Keeping training and equipment up to date, involves significant costs.  These costs, along with having the appropriate level of insurance and staff, to deliver professional carpet steam cleaning are factored into the pricing. This is something most people are not aware of when they ask “how much to clean….”.  A business charging less than it costs to hire a machine from the supermarket, must be cutting corners somewhere!  I would venture a guess and say that they are using low cost cleaning products and quite possibly do not have any training and very little experience.  They may not even have public liability insurance!  This is frightening considering the cost of replacing carpet or furniture should anything go wrong or even worse if you or a family member are injured as a result of unsafe work practices.

Carpet Steam Cleaner PricingCost of Carpet Steam Cleaner

Customers always ask me why there is such a big price difference when it comes to carpet cleaning.  I tell them that it really depends on the level of service and results you are expecting.  In my opinion, someone who charges very low prices, is usually inexperienced and may not have the equipment and knowledge to remove dirt and stains.  They may even damage the carpets through over wetting or bleaching.

The use of low quality (and low cost) cleaning products or heavily diluting them are ways to cut costs.  This means the cleaning results will also be low quality.  Then there are the carpet steam cleaners we all love to hate. The ones who quote low to get their foot in the door and then bump up the price once they are there.  Usually, because the rooms are “bigger than standard” or the carpet is “dirtier than standard”.  Sometimes without even telling you until after the job!  It is important to weigh up the pros and cons when choosing between low cost Vs professional carpet cleaning.

Professional carpet steam cleaners will have insurance, completed training courses and have certification. They have the experience and knowledge to deal with all types of carpet and stains.  Accordingly, they will have well maintained equipment and high quality, environmentally friendly cleaning products. A professional carpet cleaner, will walk through the job with you before they start and point out any issues they feel may affect the result.  Always, they will give you a clear indication of the best expected outcome and the total price BEFORE they start work. If there are any issues after cleaning, they will return at no extra charge to re clean a spot or whatever the issue may be. Finally, they will confidently offer a satisfaction guarantee with no fine print! Surprisingly, they may even follow up with you a few days after the job to make sure you are happy.

Hiring the right carpet steam cleaner to get your bond back.

Carpet Steam Cleaner stains

These stains were all left behind by a low budget cleaner and the customer was facing bond forfeiture.

If you are moving out of a property and you want your bond back then it is worth hiring a carpet steam cleaner who guarantees their work.  They may charge a little more but they offer peace of mind and it means less hassles with the Property Manager or Landlord.  Security deposits are usually in the $1000’s, so spending a little extra to make sure you get all your bond back is well worth it.

We recently helped one of our customers in Bentleigh.  She  was fighting to get her bond returned after she vacated a property.  The Property Manager was dissatisfied with the carpet cleaning, even though we had explained that the house cleaner had been through after us and left some dust behind – nothing a good vacuum wouldn’t fix.  We offered to go back and re clean the carpets just to help out our client.  Instead the Property Manager tried to take the customer’s entire bond!  This matter went to a Tribunal hearing. Luckily this particular customer, had used us to clean her carpet every 3-6 months of her tenancy.  Therefore, she provided the judge with the receipts of carpet cleaning as well as a report from us.  Needless to say, the judge ordered the Property Manager to pay her bond back in full!!

Call us first!Best Carpet steam Cleaner in Melbourne Lge

We are very good at removing stains.  However once another carpet steam cleaner applies chemicals to a stain, it alters the Ph level.  This makes our job more difficult and sometimes even impossible! I hate seeing carpet ruined by inexperience.  Especially when I know I would have removed the stain if I was the first one called.  Professional carpet cleaning is a science and requires skill.  It does come at a cost, but no where near as much as the cost of carpet replacement!

We are always happy to offer help and advice so please contact us next time you need help.  We can offer advice on stain removal, end of lease carpet or general carpet cleaning.

Please call us on 0403 254 080 for a quote or advice!

 

 

carpet stain removal Melbourne
Carpet Cleaner Top 5 Don’ts

As a carpet cleaner I have seen it all, the good, the bad and the ugly….

Over the years as a carpet cleaner,  I have seen some pretty funny things put on carpet to try and remove stains. Some work and some are just plain, ridiculous and cause more damage than the original stain! There is plenty of information out there about what you should put on stains of all kinds.  Some of it is good advice backed up by sound scientific principals and chemistry. Some, however, is complete fiction and could quite possibly have a horror story ending rather than the “happily ever after” most people are looking for! Here are the top five home remedies to be avoided if you want a happy ending to your red wine nightmare.

1. SaltCarpet Cleaner salt on red wine

Why is it that whenever someone spills red wine, the first thing they do is reach for salt? This remedy has been passed down through the ages and probably had more to do with convenience than science. In the past (and present), both wine and salt were consumed with most meals.  So salt was often  the closest thing available to throw over a spill.  The aim being to absorb as much of the liquid as possible.  It sounds logical, until you consider the fact that salt is the ingredient we throw into dye baths to help bond dye to fabric fibres! By piling up a heap of salt on a wine stain, all you are doing is aiding the natural dyes in the wine to penetrate the carpet fibres.  Thereby creating a permanent reminder of your clumsiness!  The best first action for red wine is to absorb as much of the liquid as you can.  The best way to do this is by using clean white towels or paper towels NOT salt!  Do not panic – remember you can always call a professional carpet cleaner for advice.

2. White wineCarpet cleaner - white wine on red wine

We have all heard the one about pouring white wine over a red wine spill. I believe this also comes from the fact that where there is red wine, there is usually white wine.  So if you spill the red, then try to dilute it with whatever is closest and not as colourful – white wine!  There is some science behind this method.  Both red and white wines are acidic and acids can be used to dissolve acids. However there are lots of other ingredients in white wine as well. So white wine is probably not the best first choice when it comes to stain removal.  White wine probably will not cause any further staining, however it will be a very smelly mess and not nearly as effective as some other acids which are odourless when they evaporate, e.g. white vinegar.

The second step when dealing with red wine stains is to dilute the remaining liquid as much as possible without causing any further damage.  I would suggest adding a little cold water (preferably misted on using a spray bottle) and dabbing with a clean dry white cloth.  Repeat as often as necessary until there is no more colour transfer from the stain onto the cloth.  You could also try adding 1 part white vinegar to 3 parts cold water to the spray bottle.  If in doubt call a professional carpet cleaner for advice!

3. Baking Soda (Bi Carb Soda)Carpet cleaner - baking soda on red wine

While baking soda is something that can be helpful in removing some stains, it can also leave behind a white powdery residue.  This residue is very difficult to remove.  I have read many blogs and articles that recommend using a a baking soda paste on food stains and pet stains.  However not many mention that you also need to use an acid with the baking soda to create the right chemical reaction to remove the stains.  When you combine an acid such as wine or vinegar and baking soda, you get a chemical reaction which creates carbon dioxide gas.  It is this reaction that helps remove stains, the combination of a base and an acid dissolved in water.  This process does work, however you have to let the paste react and then dry on the carpet.  The dried paste attaches to the carpet fibres and can be very difficult to remove.  Vacuuming is often not enough.  You have to gently scrap the dried paste off the carpet with a blunt knife, without damaging the fibers. Is all the mess worth it when there are other carpet cleaner methods available that do not leave a residue?

4. Corn Flour (starch)Carpet cleaner - corn flour on stain

This is one of the more “out there” methods I have witnessed!  Why anyone would apply corn flour to a wet carpet stain, I will never know.  As with the baking soda, corn flour can be very messy and difficult to remove from carpet.  Corn flour is very absorbent when it comes to greasy stains on leather furniture.  This is because it is very fine and can get into tiny cracks and crevices that other products cannot.  By all means use corn flour to remove grease, but don’t mix it up into a paste and lather it on your carpet.  It is just too difficult to remove and there are many other remedies out there that do not require so much work!  Because I am a qualified carpet cleaner, I had no trouble removing the ink stain for this customer, however the corn flour took a lot more effort!

5. Vanish and other supermarket “carpet stain removers”Carpet Cleaner - vanish on red wine

I cannot say it strongly enough – never use these products on your carpet to remove stains, until you consult a professional carpet cleaner for advice. These products often contain bleach which can remove the stains.  However, unfortunately, they also often remove the colour from your carpet fibres. So you’re left with light coloured patches all over your carpet. Professional carpet cleaners also used bleach, in some situations.  However we know what strength bleach to use and how to rinse it from your carpet.  The longer the Vanish type products stay on your carpet, the more damage they can do.  There is no easy way to rinse them out of your carpet completely, without the right carpet cleaner equipment.

A final word of advice from your local carpet cleaner

Never panic! Always follow these 3 steps when dealing with most food and drink spills;

  1. BLOT – remove as much liquid/solid as you can by blotting or scraping the spill immediately
  2. DILUTE – Using a spray bottle filled with cold water, mist over the stain to dilute
  3. BLOT – remove as much of the water as you can with a clean dry towell (always dab/blot – never rub!)

If the stain remains then call a professional carpet cleaner, such as Black Gold Carpet Cleaning.  We can offer advice and quotes over the phone, any time, day or night!

carpet cleaning review
Carpet Cleaning Review

Best Carpet Cleaning Review in Melbourne!

Carpet cleaning review MelbourneA few weeks ago I booked in a Caulfield carpet cleaning job for a lovely gentleman by the name of Rony in Caulfield North.  I was unable to attend this job personally so I sent along a new guy who has started helping me out during this busy end of year period.  All seemed fine, until we sent our our usual follow up text.  We really do try to always do our best, so we want to know if our customers are happy or otherwise and relish any opportunity to rectify mistakes.   It is also a good way to collect feedback for our Carpet Cleaning Review page on our website.  I was really upset when I read Rony’s reply,

I am extremely disappointed, it is still not clean, now I need to call another company to finish the job…

Carpet Cleaning Review Melbourne after

After repeat cleaning by me

Oh no……

I called Rony straight away to find out what had happened.  He explained that his carpet was heavily soiled and the guy who came to clean had removed some but not all of the dirt using standard carpet cleaning methods.  I quickly apologised and arranged a time a few days later to come and take a look.  I brought the original cleaner with me so I could show him a more thorough cleaning method for heavily soiled carpet.  Heavily soiled carpets require very hot water and additional dwell time for the chemicals to work their magic.  They also, often requiring agitation by a rotary machine or at least a lot of good old fashioned “elbow grease” by the carpet cleaner!

Carpet Cleaning Review dirty water

water after I re cleaned the “clean” carpet!

I love a happy ending!

By the time I had finished Rony was over the moon!  Even my guy was impressed with the end result and more than a little embarrassed by his original attempt.  He now knows what to do next time so it was a very valuable learning experience for him.  I am so grateful that Rony gave me the opportunity to re clean his carpets.  I just had to show both of them, the water from my machine: that is the water from the “cleaned” carpet, after my re clean!

In fact Rony was so happy with my service that he took to social media and he left the following carpet cleaning review,

Carpet cleaning review Melbourne 5 star5 stars plus! Yasser, I just want to say thank you for cleaning my carpet today! Last week one of your employees cleaned my carpet but I wasn’t completely satisfied. After we spoke over the phone, you came personally to make sure the carpet is clean and that we are satisfied. Let me just say that your care for your customers is beyond description. If anyone is searching for carpet cleaners like I did, then look no further, this is the right company, the customer service you’ll receive is like nothing you have experienced. Yasser, thanks again mate, with all honesty I didn’t think that people genuinely care anymore about customers.
Much appreciated,
Rony, Caulfield North

Carpet cleaning review guaranteedThis would have to be one of the best carpet cleaning reviews I have ever received and it is even more special because it came from someone who could have just walked away and written us off as just another dodgy carpet cleaner!  Second chances are like gold!

Please contact us to discuss your carpet cleaning requirements, and be assured we will not be happy until you are!

Steam Carpet Cleaning Melbourne
Vacate Carpet Cleaning Melbourne: Why going cheap can cost you!

Vacate Carpet Cleaning Melbourne, customers should be wary of prices too good to be true.

A picture paints a thousand words….but so can a review!

This review was left by one of our vacate carpet cleaning Melbourne customers, just last week;

“Extremely professional & very passionate about his work.
My carpets had plenty of stains, marks, rust, chewing gum
and they got removed. He will try everything to remove marks
& stains. These stains were not removed by 2 carpet cleaning

companies before him.” Deepak Verma

To me the last sentence says it all!  This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving.  Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Vacate carpet cleaning Melbourne

Before – 2 other cleaners had left the carpet in this state!

 

 

If at first you don’t succeed….

Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice!  The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad!  He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help.  Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.

I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it.  There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet.  All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly.  Wool carpets require a different amount of water pressure (PSI) than synthetic carpets.  By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.

Vacate Carpet Cleaning

After Black Gold carpet Cleaning

Quality is not an act…it’s a habit

What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss.  I will turn up at the appointed time and you will have one less thing to worry about.  Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.

I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner.  Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!

Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;

  • Qualifications or training
  • How long they have been in business
  • If they offer a guarantee
  • what equipment and products they use
  • Do they have insurance

A Professional carpet cleaner will ask you some questions too such as;

  • How many rooms do you have / what is the approximate area?
  • What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
  • What type of fibre is the carpet (wool, synthetic, blended, etc.)
  • How long since the carpet has been cleaned
  • Is the property furnished or empty

If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactiVacate Carpet Cleaning Melbourne guaranteedcs) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.

carpet cleaning in Melbourne deals
Death by Coupon! Prices for Carpet Cleaning in Melbourne smashed!

Are coupon and deal sites destroying the service industry, and in particular my service industry – carpet cleaning in Melbourne?

carpet cleaning in Melbourne deals Cheap carpet cleaning in Melbourne is easy to find, but at what cost? I was in the office the other day and happened to answer a call from a customer.  She was asking for a quote to clean the carpet in her large four bedroom house and 5 seater couch.  I did a quick calculation and then discounted it by 25% (it’s winter – our quiet time, so I need to be competitive in my pricing).  When I gave her the discounted price, she screamed – and I don’t mean screamed in a good way!!  She was horrified by my very generously discounted quote and told me it was way too much and she was going to look up her favourite daily deal provider for a better price!

This got me thinking, has the coupon industry ruined our customers’ price perception forever?  Carpet Cleaning in Melbourne is uber competitive and it is really difficult to stand out from the crowd.  We try to by offering fantastic service and results every time and highlighting our uniqueness.  I discussed this in my last blog “carpet steam cleaning in Melbourne – why use us?”.  Price is often a crucial deciding factor for our customers, that is why we try to keep the price as low as possible without selling ourselves short. But how can we compete with “4 rooms of carpet cleaning for $50” and do we really want to?

Confessions of a carpet cleaner…

Before I get into this, I have a confession to make.  When I started this business a few years ago, I signed up to several coupon sites and I sold 4 rooms of carpet cleaning in Melbourne for $50!! At the time it seemed like a great way to get exposure, build our list, get people to our website, to try our service at a super low price and then book us again next time at the true price.  Sadly, we found we were flat out servicing coupon customers and had no time for regular customers and these coupon customers were not keen to return to us without the same discount.  They all raved about our service and sure some did call us up again next time they needed carpet cleaning, but they wanted the same discount again!!  When we couldn’t offer this price a second time, they went back to the deal sites to find another carpet cleaner offering another unbelievable deal.

Carpet cleaning in Melbourne is something many cleaning companies offer, but very few of them are actually carpet cleaners.  It takes time, experience, training the right equipment and knowing how to use it, to clean carpet properly.  This all comes at a cost to the business and contributes to the pricing. When we did coupon deals, of the $50 charged, we only received $30 and the coupon company got the other $20. That $30 barely paid for our petrol let alone our cleaning supplies! We looked at it as a short term marketing campaign rather than a money making exercise.  

carpet cleaning in MelbourneYou really do have to question what sort of result you will be getting from someone charging these types of prices.  Your carpets and lounge suites cost a lot of money, why risk using someone based on their pricing alone?  Would you take your designer dress or Italian Suit and throw it into the washing machine with your socks, just to save money on cleaning?  No, of course not!  You would take them to a professional dry cleaner.  Just imagine how your outfit would look after a good spin in the washing machine!  Do you really want your carpet to end up water logged, shrunken, stretched, damaged, or have the dye run? These are some of the things that can happen if you choose a carpet cleaner on price alone.  Why would you trust your valuable soft furnishings to anyone other than a professional?

I am not for a minute saying coupon carpet cleaners are all cowboys, I just want customers to be aware that price isn’t everything.  I am sure a lot of these coupon deals are from businesses just like ours, trying to make ends meet in tough times, generate a quick cash flow and build a list. 

Before you hire a anyone for carpet cleaning in Melbourne, coupon or otherwise;

  • read the fine print
  • have a look at their website
  • ask about a guarantee
  • check out their accreditations
  • read reviews of the business on other sites (Google +, True Local, Service Seeking, etc.)