Thanks for contacting us, we will get back to you shortly. Alternatively you can call us on the following numbers: Mobile: 0403 254 080 or 0403 254 081 Standard business hours Mon-Sat 9am-5pm. After hours & Sunday bookings available upon request or by special arrangement.
A few weeks ago I booked in a Caulfield carpet cleaning job for a lovely gentleman by the name of Rony in Caulfield North. I was unable to attend this job personally so I sent along a new guy who has started helping me out during this busy end of year period. All seemed fine, until we sent our our usual follow up text. We really do try to always do our best, so we want to know if our customers are happy or otherwise and relish any opportunity to rectify mistakes. It is also a good way to collect feedback for our Carpet Cleaning Review page on our website. I was really upset when I read Rony’s reply,
I am extremely disappointed, it is still not clean, now I need to call another company to finish the job…
After repeat cleaning by me
I called Rony straight away to find out what had happened. He explained that his carpet was heavily soiled and the guy who came to clean had removed some but not all of the dirt using standard carpet cleaning methods. I quickly apologised and arranged a time a few days later to come and take a look. I brought the original cleaner with me so I could show him a more thorough cleaning method for heavily soiled carpet. Heavily soiled carpets require very hot water and additional dwell time for the chemicals to work their magic. They also, often requiring agitation by a rotary machine or at least a lot of good old fashioned “elbow grease” by the carpet cleaner!
water after I re cleaned the “clean” carpet!
I love a happy ending!
By the time I had finished Rony was over the moon! Even my guy was impressed with the end result and more than a little embarrassed by his original attempt. He now knows what to do next time so it was a very valuable learning experience for him. I am so grateful that Rony gave me the opportunity to re clean his carpets. I just had to show both of them, the water from my machine: that is the water from the “cleaned” carpet, after my re clean!
In fact Rony was so happy with my service that he took to social media and he left the following carpet cleaning review,
5 stars plus! Yasser, I just want to say thank you for cleaning my carpet today! Last week one of your employees cleaned my carpet but I wasn’t completely satisfied. After we spoke over the phone, you came personally to make sure the carpet is clean and that we are satisfied. Let me just say that your care for your customers is beyond description. If anyone is searching for carpet cleaners like I did, then look no further, this is the right company, the customer service you’ll receive is like nothing you have experienced. Yasser, thanks again mate, with all honesty I didn’t think that people genuinely care anymore about customers. Much appreciated, Rony, Caulfield North
This would have to be one of the best carpet cleaning reviews I have ever received and it is even more special because it came from someone who could have just walked away and written us off as just another dodgy carpet cleaner! Second chances are like gold!
Please contact us to discuss your carpet cleaning requirements, and be assured we will not be happy until you are!
Bentleigh Carpet Cleaning: All’s well that ends well!
A funny thing happened at work the other day…..
Bentleigh Carpet Cleaning: The Booking
Last week I took a booking for Bentleigh carpet cleaning. Let’s just call the Bentleigh customer “Cathy” to avoid any embarrassment! Cathy, lives in a 3 story townhouse, in Bentleigh and wanted us to clean the carpet in 2 bedrooms, a small hallway and 2 flights of stairs. One bedroom upstairs had a “few” puppy stains, she said. A quote was given, accepted and booking for Bentleigh carpet cleaning, was confirmed. Nothing unusual so far……
When I arrived at Cathy’s address in Bentleigh for carpet cleaning, I did a pre inspection with Cathy, looking at the areas to be cleaned, before I moved any of my equipment inside. When doing this pre Bentleigh Carpet Cleaning inspection, I explained to Cathy that the bedroom with a “few” puppy stains was actually covered in puppy stains and the whole area would have to be treated, rather than the few spots I quoted on. While the cost was something I was happy to discount for her, I was concerned that the stains had been there for quite sometime and she had tried to remove some of them herself. I explained, to her, there was no guarantee that they would all be removed 100% but I was sure I could make them look better, as I had done previously for many other happy Melbourne carpet cleaning customers.
At this point Cathy became quite annoyed and said that if I couldn’t remove the stains 100% then I should leave! Realising this job was going to be a difficult one and not wanting to upset Cathy any further, I quickly made my apologies for the time taken, informed her there would be no call out fee charged and the decision was hers if I stayed or left. She said she would get someone else, so I said goodbye and headed off to my next job. No harm done.
Later that day, I received a phone call from a customer who needed carpet cleaning. This customer explained to me that some “fool with a bad attitude”, had come out to clean her carpets and left refusing to do the job! I am always shocked when I hear these stories about rogue carpet cleaners! I assured her I was happy to find a time to come and clean her carpets, however as she started describing the job to me over the phone, it all started to sound very familiar! Yep, you guessed it, it was Cathy from Bentleigh! She hadn’t realised she was talking to the very ‘”fool with a bad attitude” who had been at her place in Bentleigh for carpet cleaning, earlier in the day!
I thought I would have a bit of fun with her and asked how she found me. Cathy told me she had asked her friends on Facebook and several of them were past customers, so I came very highly recommended and she didn’t want just any Bentleigh carpet cleaner, she wanted me! By this time I couldn’t contain myself any longer and I told her that I was happy to arrange a booking for her, but there was just one problem…..”I am that fool with a bad attitude who came to your place this morning!”
The Happy Ending
“Hello, hello, Cathy are you still there…?” The line had gone silent, then the apologies started….to cut a long story short we both ended up having a bit of a laugh about what had happened. Cathy was embarrassed, but I told her not to worry I could see the funny side and would happily come back another day. I did go back a week or so later and managed to get almost all of the stains out and Cathy was very happy and now is a customer for life! Cathy even logged back onto Facebook later that day and relayed the whole story to her friends who all had a good laugh and are were very impressed by the outcome and her recommendation of me, even after all that had happened. Sometimes the worst customers can become your best customers, it just depends on your attitude!
If you want a carpet cleaner who has the right attitude, then call Black Gold Carpet Cleaning on 0403 254 080!
October 20, 2014 / Comments Off on Bentleigh Carpet Cleaning: All’s well that ends well!
Why you should be aware of VOCs in carpet and how to deal with them.
Ahhh… love the smell of VOCs in carpet in the morning – said no one ever!
What are VOCs in Carpet? If you have ever bought a brand new, off the factory floor, never been owned before, car; then you will be familiar with that “new car smell”. Many people love this smell, there are even car deodourisers called “new car smell”! The same however, cannot be said for that “new carpet smell”. If you have ever had carpets installed in your home or office then you have probably experienced the “toxic” fumes otherwise known as VOCs that can be hazardous to your health. What causes the fumes and how can you minimise the impact on the health of you and your family? How do you deal with VOCs in carpet?
What are VOCs and why are they in my new carpet?
VOCs are Volatile Organic Compounds (chemical contaminants made up mainly of carbon and hydrogen) and are found in almost all manufactured products, including soft furnishings, cosmetics, clothing, plastic bottles, paint and other building materials, cars and clothing, just to name a few. At room temperature, these VOCs are released into the environment in the form of gas which evaporates into the air – this process is sometimes called off-gassing. In the case of synthetic carpets, most but not all of these VOCs are destroyed in the manufacturing process, as the carpet is “baked” at 150-170c in a finishing oven. Carpet is, therefore, the lowest emitter of VOCs of most common flooring options. When you install new carpet in your home however, there will still be some low level VOC emissions for a few days, especially when you add in the VOCs from the underlay and adhesives used in the installation process.
Are VOCs in carpet dangerous?
While there is no conclusive evidence that exposure to VOCs causes long term health issues, there is plenty of evidence pointing towards, short term effects experienced by people exposed to high levels of VOCs. These short term effects include, head aches, nausea, dizziness, shortness of breath, skin and throat irritations and so on. These effects vary depending on the type of chemicals, the concentration level of the VOCs and how long the person is exposed to them. A person’s age, gender, general health condition and exposure to other chemicals can all play a role determining the effects VOCs have on their health. People who experience asthma or other respiratory conditions or are particular sensitive to chemicals, should try to avoid exposure to VOCs.
Studies involving mice, have shown that long term exposure to high levels of VOCs can increase the risk of cancer, liver and kidney disease in animals and is thought to also affect humans in the same way. However there is not a lot of information on the long term health effects of low level household exposure from VOCs in carpet.
Scientists at organisations such as the EPA are still researching what are the specific chemicals released by carpets and whether or not they are dangerous for the average person. Generally the VOCs in carpets are low level and any short term effects go away once the person stops being exposed to the VOCs. However, until more is known about the impact on our health, the EPA recommends exposure to VOCs is kept at a minimum.
Has the Australian Government set standards for VOCs in carpets?
There are no specific regulations set for VOCs in carpets or even general indoor air quality by the Australian Government, except for regulations on some specific substances in the workplace. There is no single Australian Government authority to oversee indoor air quality in Australia as it would be difficult to regulate and enforce set standards in private homes. Individual state authorities and organisations, however are able to offer recommendations and guidelines based on information and research into air pollutants and their impact on our health. The Australian Carpet Institute is one such organisation, setting standards for carpet chemical emissions and carpet labeling. The Green Building Council of Australia is another organisation who sets standards and rating systems for low VOC emissions in building materials.
How can I minimise the health risks of VOCs in carpet?
To minimise the risks from VOCs in carpet, it is important to ensure good ventilation when using or installing products and materials which emit VOCs. Ventilation means bringing in air from outside to mix with the indoor air and can be as simple as opening lots of windows.
New carpet can emit VOCs in low levels, for several days after being installed, so it is worth asking your carpet supplier or installer if the carpet can be left unrolled for a few days at their warehouse before installation. This will allow some of the VOCs time to disappate before bringing the carpet into your home.
It is also important to run your ventilation system for at least 72 hours after carpet installation.
Where possible, open the windows and position fans next to the windows to blow in the fresh air.
Close the doors to the areas with new carpet and try to stay out of those rooms for a few days.
It could even be a good time to take a short holiday!
The Australian Carpet Institute, has developed a standard for carpet with low VOC emissions, called the Green Label Plus. These “green” carpets have lower VOC emissions than other synthetic carpets and are definitely worth considering. However you should make sure the underlay and adhesive used by the carpet installer are also “green” and have low VOC emissions, as often the glue can emit more VOCs than the carpet! Natural fibres such as wool and cotton with backing made from Jute or other grassy fibres are usually much longer lasting, and lower in VOCs than carpets made from synthetic fibres such as nylon or olefin which are usually backed with potentially harmful PVC plastic.
How do I maintain my new carpet and keep it VOC free?
Once you have installed your new carpet and aired out the rooms so there are no more VOC emissions, you need to ensure you vacuum your carpet regularly with a vacuum cleaner that has a filter and good, strong suction. Carpet is a great filter itself, as it traps VOCs, from other sources, as well as dirt and dust. However things like, poorly filtered vacuum cleaners or the kids playing on the carpet, cause agitation and the VOCs and dust can become air born again. It is important, therefore, to remove them with regular, well filtered, vacuum cleaning. The Australian Carpet Institute of also recommends hot water extraction using low emission VOC cleaning agents as the best method of cleaning carpets. Hot water extraction (often referred to as steam cleaning) uses heat and water to wash the carpet fibres and strong suction (extraction) the remove the VOCs and dirt.
Tales from a Carpet Cleaner in Melbourne and Beyond
So a funny thing happened to me at work today……
Last Monday morning I took a call from a customer who was very upset. She had hired a budget carpet cleaner Melbourne, who had destroyed her carpets (over wetting by the sounds of things) and she wanted to know if I would come and have a look. I told her not to worry, I was sure I would be able to help her and make the carpets look a whole lot better. Without seeing the carpet and the damage the other carpet cleaner had done, I couldn’t really quote over the phone, but I gave her a ball park figure, she was happy and I arrange to see her on Wednesday morning.
The following day……
On Tuesday morning she phoned me to say she had been called into work unexpectedly on Wednesday and wouldn’t be available. She apologised and said she would call to reschedule in a couple of days. Nothing unusual about that – it happens. Although I was a little disappointed as I was dying to see what damage had been done and I always like being given the opportunity to educate my customers on the difference between a budget carpet cleaner Melbourne and professional carpet cleaner Melbourne.
Keep calm and check your insurance policy!
This morning I received a call from a very agitated customer, who was sounding very upset. She proceeded to accuse me of destroying her carpets last Tuesday. She said she had called me to fix the mess another carpet cleaner made and now I had destroyed her carpets even more. My blood ran cold, a thousand questions ran through my head, I took a deep breath, trying to stay calm and wondering if my insurance would cover it. I had never been in this situation before!
Which carpet cleaner Melbourne is this?
I quickly checked my booking schedule for last week and saw that I had a commercial booking last Tuesday morning. That was odd she was insisting it was me and all my fault. When I could get a word in, I finally got her address details and realised that she was the one who had cancelled the booking I had made for her on Wednesday. Then the penny dropped and I couldn’t believe what I was hearing. This customer had booked a budget carpet cleaner who destroyed her carpets and then decided I was going to charge too much to fix the damage so she called another budget carpet cleaner to fix the damage of the last one! Now she was probably going to have to replace the carpet altogether! Once I explained to her that she had called the wrong carpet cleaner Melbourne and she realised who I was, she very quickly hung up the phone with a horrified “I’m sorry, wrong person!”
You get what you pay for!
I have said it before and I will say it again, if you are going to go for budget carpet cleaning, then you need to take into account the hidden costs and not just the carpet cleaning price. Carpet is very expensive to replace, so you must consider this outcome when choosing a carpet cleaner in Melbourne based on price alone. I am not being alarmist, I have seen it first hand time and time again – carpets ruined and bond deposits lost due to inadequate training, experience and equipment. Not all budget carpet cleaners are bad, but any professional carpet cleaner, who has invested in training, industry certification, good quality equipment and chemicals, Health and Safety compliance and so on, cannot possibly offer the bargain basement pricing of these budget carpet cleaners.
If this is a risk you are willing to take, then by all means go for it. If you want high quality carpet cleaning by a professional with a satisfaction guarantee then contact Black Gold Carpet Cleaning, your local carpet cleaner Melbourne. Granted our service costs a little more than the budget guys, but it isn’t a huge amount more and that extra $50 or so is well worth it for the peace of mind, first class service and unbeatable results – guaranteed!
Coffee stain on the carpet? Don’t panic, Black Gold Carpet Cleaning can help.
Did you know, Melbourne has recently been voted as having the world’s best coffee ahead of places like Rome, Vienna and Sydney, by more than 1,000 travelers who use the travel website, booking.com.? I completely agree with this survey and I always start my day with a freshly brewed coffee. I have had my fair share of spills, and I am all too familiar with the horror of a dark brown coffee stain on the carpet. What happens after you spill the coffee will make all the difference between successful stain removal or permanent stain.
Why does coffee stain fibre?
Coffee stains on the carpet are caused by the water-soluble substances (tannins) and other acids present in coffee. The permanence of coffee stains depends on the type of fibre it comes into contact with. Polyester is more stain resistant to coffee stains than natural fibres like cotton or wool, which in turn are more stain resistant than nylon.
What removes coffee stains?
Coffee is an acid (Low PH), therefore the best process to remove a coffee stain on the carpet, is to dissolve the coffee’s acidic component with another acid, such as vinegar*. Applications of diluted vinegar should be alternated with a diluted mixture of clear dish washing detergent and water (about one tablespoon per litre). The vinegar dissolves the acidic stain and the dish washing detergent and water carry the particles away from the fibre.
*Vinegar can cause discolouration too, so you should always use white vinegar and it should be diluted with water (about 1/3 cup to a litre of water) and tested on an inconspicuous area of carpet first.
What about the milk component?
If you spill a latte rather than a long black, then cleaning the process can be a little different. Milk is a protein and, therefore changes the chemical composition of the stain. This means, you may need to use something alkaline (High PH) like ammonia** to neutralise the Ph level before applying an acidic solution to remove the coffee stain on the carpet.
**Ammonia has a very strong odour and can cause health issues if not used correctly and completely removed in the rinsing process. Ammonia should never be mixed with chlorine bleach as the fumes can be toxic. Cats in particular are attracted to the smell of ammonia and it may cause your cat to urinate on the carpet if you do not rinse thoroughly. Always test ammonia on an inconspicuous area of carpet first.
Coffee Stain removal check list:
Blot up as much of the liquid as possible with paper towel or clean white cloth
Spray a mist of solution made from 1 part vinegar to 3 parts water on stain
Gently blot stain with paper towel or clean, dry, white cloth
Spray a mist of solution made from clear dish washing liquid (I tablespoon) and water (2 cups)
Gently blot stain with paper towel or clean, dry, white cloth
Alternate between vinegar and dish washing liquid solutions until stain has been removed.
Finish by lightly rinsing carpet with water to remove vinegar and dish washing liquid residue and blotting dry.
Never rub carpet, always blot from the out side of the stain moving inwards
To neutralise milk component of the stain, mix 1 tablespoon ammonia with 2 cups warm water and mist onto carpet, blot and repeat as necessary.
Rinse ammonia from carpet thoroughly with water and blot dry, then proceed with vinegar & dish washing procedure as above.
Why doesn’t this work on my carpet?
This coffee stain removal guide may not work for all stains or on all carpet fibres. Swift action is essential for successful stain removal and some types of carpet fibres are more stain resistant than others. If the coffee stain on the carpet dries out, it becomes more difficult to remove and natural fibres are less stain resistant than some synthetics. The other ingredient missing from this stain removal recipe is heat. Professional carpet cleaners have the appropriate equipment and knowledge to use the correct amount of heat and water pressure to optimise stain removal. So if you have tried this method and the stain has not been removed, then I highly recommend contacting Black Gold Carpet Cleaning and booking our specialist stain removal consultation and treatment.
I don’t have time for this or I am scared I will make it worse!
To me the last sentence says it all! This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving. Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Before – 2 other cleaners had left the carpet in this state!
If at first you don’t succeed….
Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice! The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad! He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help. Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.
I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it. There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet. All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly. Wool carpets require a different amount of water pressure (PSI) than synthetic carpets. By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.
After Black Gold carpet Cleaning
Quality is not an act…it’s a habit
What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss. I will turn up at the appointed time and you will have one less thing to worry about. Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.
I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner. Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!
Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;
Qualifications or training
How long they have been in business
If they offer a guarantee
what equipment and products they use
Do they have insurance
A Professional carpet cleaner will ask you some questions too such as;
How many rooms do you have / what is the approximate area?
What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
What type of fibre is the carpet (wool, synthetic, blended, etc.)
How long since the carpet has been cleaned
Is the property furnished or empty
If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactics) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.
Is there a difference between cost and price when it comes to DIY Carpet Cleaning in Melbourne?
Have you ever browsed through parenting forums? If you have, you probably would of come across threads like this about DIY carpet cleaning:
“Hello, I was thinking bout getting one of those DIY carpet cleaning things from Coles or Woolies…Do they work?” HEYMAMA
“Hi, my carpets are in desperate need of cleaning. Instead of paying hundreds for someone to do it I was thinking of hiring one of those machines from Woolies or Bunnings and doing it myself. Has anyone hired one of these before and do they clean well? Is it worth the effort or would you just pay someone to do it? TIA”
It is quite a common question, especially for cash strapped Melbourne parents. Let’s face it kids can be expensive, not only do you have to purchase all kinds of paraphernalia just to get them around, keep them safe, feed and entertain them, then there are all the activities, child care, education costs, it is never ending! Usually things like small home maintenance jobs and replacing that tired old sofa are put on hold as the kids make short work of any extra cash. Which is an odd thing, as kids also are the ones who usually spend the most time on the sofa, the rug and the carpet and they are usually responsible for most of the mess and spills!!
I can completely relate to this as I have three kids of my own. I understand why people would look at just the price when deciding what type of carpet cleaning they should use, but I hope to show you why you shouldn’t base these types of decisions on price alone. Carpet and upholstery are major big ticket items in your home. They are expensive to replace, so it is worth remembering this when contemplating DIY carpet cleaning as opposed to hiring a professional. This is especially relevant if you are renting! So what are the costs?
DIY Carpet Cleaning* Prices in Melbourne
Machine Hire $40 for 24 hours
Detergent $12 for 1 Lt
Spotter $9 for 500ml
De Foamer $ 8 for 500ml
Total Cost $69
*Prices based on current rates for hiring machines from Coles, Woolworths, Bunnings, Foodworks or IGA in Melbourne, Victoria, Australia. Use of manufacturers chemicals is mandatory when hiring machines.
These are just the basic costs of hiring the equipment and chemicals, you also need to consider the other costs;
The time factor, as you will need to add in time and travel costs to and from the place of hire.
The biggest cost (priceless really!!) time taken out of your day to actually do the cleaning. These supermarket machines are very small and need to be constantly filled, emptied and refilled as you clean. This process can take 2-4 hours depending on the size of the job.
Drying time up to 24 hours. These smaller machines are not particularly powerful and do not remove as much water from the carpet and upholstery as the professional machines do.
Professional restoration or replacement of carpet/soft furnishings. WHAT?! Yes that’s right, you need to factor this possibility in. It can, and often does go horribly wrong and the hire companies are not liable for damaged caused. The machines usually come with good instructions, however there is a real possibility, that through inexperience, you could over wet your carpet or couch. Should this happen, they can be permanently and sometime irretrievably damaged. You may be able to call in a professional carpet or restoration specialist to fix the damage at an additional cost, but you may also end up having to replace the lot. Of course this is worst case scenario, but it does happen.
If you are renting, some landlords insist on the carpets being cleaned by professional carpet cleaners and will ask to see a receipt. They do not approve of DIY carpet cleaning, so you may need to still pay a professional to re clean the carpet.
If your carpet is new and covered under a manufacturer’s warranty, DIY carpet cleaning may void any warranty claims. Usually there are very specific warranty conditions for carpet, so make sure you read the fine print.
Budget Carpet Cleaning
Ok, so the DIY machine is cost effective, but we have all seen the amazing deals offered by some carpet cleaning companies on coupons, deal sites and the like. Often you can find carpet cleaning companies offering prices as low as $50 for 3 rooms! So why would you go to all the trouble and effort of DIY when you can hire these guys for even less? It is a no brainer really – or is it?
There is the old adage, you get what you pay for and in this case it is very true. Often budget priced means low quality equipment, little or no experience or training, no guarantees and the very real possibility of damage to your property. Tempting as it may seem, I would not recommend going down this path either, as you may well find your self calling a professional carpet cleaner like Black Gold to fix the damage caused by budget priced carpet cleaners. We have been called to countless jobs to fix mistakes left behind by inexperienced cleaners. If you can’t even clean your own carpets for $50, how do you expect a “professional” carpet cleaner to do so?
You also need to be careful of “bait and switch” tactics employed by some of these budget priced firms. Sometimes they quote very low over the phone and then inflate the price once they are there, by adding on extras or claiming the rooms are bigger, or the carpet is dirtier than standard.
“… I have used other companies who are extremely cunning and deceiving in pricing. Having used a large company in the past like Cheap as Chips, I was quoted $66 initially and for reasons and logic that only the cleaner could justify and understand, my bill ended up to be $200…..and then $220 because GST wasn’t initially included…..”
Evan, South Melbourne
Professional Carpet Cleaning
Carpet cleaning by professionals like Black Gold Carpet Cleaning is not as ridiculously expensive, as some would have you believe. We charge by the room for residential and by the square meter for commercial properties. A standard room is usually priced from around $30 for residential.
We do not publish a price list, because we like to price each job according to it’s unique set of circumstances. Factors which can affect pricing include, distance traveled to the job, the size, the type and condition of the carpet, previous cleaning undertaken, stains, amount of foot traffic and so on. We do not have a one size fits all pricing schedule, because we know, through experience, that each job is different. We ask questions before we quote to make sure we give an accurate price, however once we quote the price is fixed. We do not charge extra unless you ask us to clean extra areas or unless the size or condition of the carpet is vastly different to what was discussed. Having said that, what does a professional carpet cleaner cost compared to DIY carpet cleaning?
Average 2 bedroom house from $120
That is only slightly more than DIY carpet cleaning. What do you get for the extra $40?
Carpet professionally cleaned with the well maintained and safety checked equipment by qualified technicians who are fully insured.
Pre inspection of carpet to determine the best cleaning method
High quality detergents and chemicals which are suitable for your particular carpet fibre and condition of the carpet.
Spot treatments for those everyday traffic marks and spills
Satisfaction guarantee and after sales service.
A professional invoice/receipt for your records should it be required for real estate agents or warranty claims
Carpet that dries within 2-4 hours
So next time you are considering carpet cleaning, weigh up the real costs and not just the price.
Guaranteed Carpet Cleaning Melbourne – is there such a thing?
Are you a serial complainer? Do often find yourself waiting on hold for an eternity to speak to a customer service representative about a defective purchase or dodgy service? If you are, I would like to both congratulate you and thank you! It is people like you (and me) who make businesses accountable, make them step up their game and constantly revise their products and services. Without us, consumers would be suffering from poor quality products and services with no recourse and no one who gives a damn. At Black Gold Carpet Cleaning we give a damn and we offer genuine guaranteed carpet cleaning Melbourne for all of our customers.
How to stand out in a crowd
The carpet cleaning business is highly competitive and often the only thing that sets one business apart from the other is their level of customer service. Most of my competitors are qualified, have all the right equipment and experience, offer reasonably similar prices and guaranteed carpet cleaning Melbourne. Customer service is what really sets me apart from the others in my area, (that and my ability to make stains disappear as if by magic!). I have made it an integral part of my business to always answer the phone in a timely manner, to be polite, to be patient, genuine, respectful and friendly. This attitude continues when I am on the job, where gaining the trust and respect of my customers is paramount to me. I want you to use my service over and over and to tell all your friends and family. It is, after all, much easier to market my business to happy return customers rather than always looking for new customers.
Great expectations and promises, promises!
Recently, I had an issue with a pair of cross trainers I purchased for my son – they fell apart after 2 months wear. They were not cheap shoes, so I expected that they would last. That is the key to customer satisfaction – expectation! In order to keep customers happy, businesses need to set realistic expectations relating to products or services and meet if not surpass those expectations. Sometimes it is even worthwhile to set expectations a little low so that you can blow your customers away with the outstanding results or products! In this case, I paid top dollar for a well known and highly regarded brand of sports shoes which failed to meet the expectations set by the company marketing them.
When I attend a carpet cleaning job, before I even unpack my equipment, I walk through the property with you and discuss any issues, stains, spots, damage, and talk you through the expected best outcome for your particular carpet. No two jobs or stains are ever the same so it is very important to complete this step in detail each and every time. This way you will know what to expect and if I do better, then you should be ecstatic.
Unfortunately not all businesses operate this way. I was blown away by the difference in service standards between Australia and the USA when I was seeking to return my son’s shoes. I phoned the 1800 number, was connected to the USA customer service department and was given not only an apology, but also made to feel that I had helped the company by bringing the fault to their attention, I felt respected – another key element in customer satisfaction. I was then redirected to the Australian office, where I was referred back to the store, no apology, no responsibility, no respect.
At the store the manager asked me if my son played sport – because that’s going to cause a lot of wear and tear.! Imagine that playing sport in sports shoes! That is like a customer calling to let me know that pet urine odour has returned and I tell them it is their fault for owning a pet in the first place! I received a replacement pair of shoes, but was told not to bother coming back if they fell apart again in 2 months time because they couldn’t keep giving me free shoes!!! Needless to say I won’t be back there, EVER!
The real deal- guaranteed carpet cleaning Melbourne, with no fine print!
We offer satisfaction guaranteed carpet cleaning Melbourne, with no fine print. If you are not completely satisfied with the work, then don’t pay, this expectation I am happy to meet – not that I have had to as yet! If you are not happy, I am not happy and I will not rest until I have done everything I can to make sure your carpets and upholstery look the best they possibly can. The way I see it, it is much better for both of us if I do the job right the first time, so I always set out to exceed expectations and I am confident in my ability to do so.
Next time you need carpet cleaning in Melbourne, why not call me and I will be happy to assist, go on – it’s guaranteed!
It seems to be that time of year again, where we celebrate with family and friends and marvel at how the year has passed so quickly.
It is a time for rituals and traditions, some old and some new. We are local carpet cleaners Melbourne and with three young children, we really enjoy the wonder and magic that this time of year brings and we are enjoying creating our own special Christmas traditions. In our family we don’t have a traditional Christmas tree, instead we choose interesting branches found on our walks to and from our local Melbourne school. We decorate these branches with hand made ornaments made by my wife and children over the past few years. Each child so proud of their own unique creation.
If you do happen to have a living tree, make sure you lay some plastic or protective fabric on the floor under the tree to protect your carpet from spills. Also make sure the tree is secure in a bucket of water filled with small rocks or a Christmas tree cradle so it doesn’t tip over and cause water damage to your carpet. If you do have an accident with the water make sure you soak up as much of the water as possible with old towels and try to dry the area with a fan or heater. Do not stand on the area as this will force the water down into the underlay. If you have a large spill make sure you phone us, your local carpet cleaners in Melbourne, to extract the water and apply the necessary treatments to stop mould and discolouration.
Papier Mache Magic!
Another favourite tradition of ours is the Christmas Pinata! We make a pinata every year from a balloon and papier mache. The kids love getting hands on with the flour paste glue, they enjoy the creative process and it takes a week or so to get all the layers on and painted. My wife however does not enjoy the clean up afterwards, but we grin and bear it when we see the look pure joy on their faces and to be honest we love to see them working co-cooperatively rather than the usual sibling bickering. If the kids get creative with your carpet or upholstery, don’t panic and don’t go crazy with store bought cleaners, call Black Gold, your local carpet cleaners Melbourne for advice. We can usually suggest the appropriate method for your spill or stain and often it is something you can do your self using products you already have in your kitchen/laundry/bathroom cupboard. If not, we are always happy to come out and clean the stain for you.
Thank you and see you next year!
Another tradition is to thank all those who have been made our year special, friends, family, teachers, coaches, suppliers and YOU! Thank you to all of our wonderful customers. Thank you for your loyalty, thank you for giving us a go, thank you for leaving a review, thank you for recommending us to your friends and families, thank you for welcoming us into your homes and offices and thank you for choosing us to be your preferred Melbourne local carpet cleaners. We have enjoyed meeting each and everyone of you and look forward to seeing you again next year! Speaking of next year….once the Christmas and New Years festivities have finished and your floors could do with special attention, please call us.
At Black gold Carpet Cleaning and we pride ourselves on giving the best customer service possible. Our mission is, to always exceed customer expectations with our friendly, professional, affordable guaranteed cleaning results. Hopefully by now you would have seen some of our reviews on our website or on social media such as Facebook or Google Plus. We take a lot of pride in these Melbourne carpet cleaner reviews and very much appreciate our customers taking the time to leave them.
Power of the Melbourne carpet cleaner review
Did you know that on average, most customers read about 2-10 reviews before making up their mind about a business? We have quite a few more than that and think that our carpet cleaning reviews are exceptional. Having said that we assume that other Melbourne carpet cleaners probably have similar reviews. However not a lot of Melbourne carpet cleaners have multiple reviews on multiple review sites. Upon investigation it seems that, reviews are not at all easy to come by. So much so that there is a thriving black market where you can buy testimonials for your business!! Reviews are powerful, they can make or break a business. How many times have you checked Urban Spoon or Yelp before choosing a restaurant and been swayed by the experiences of past customers reported in their reviews? Many of our customers tell us that when searching “Melbourne carpet cleaner”, they chose Black Gold Carpet Cleaning, because of the testimonials on our website. In fact some studies have shown that 52% of consumers agree that positive reviews made them more likely to chose a business, as opposed to 28% who chose a business based on location or price.
What to look out for when reading reviews
While it is not always the only indicator, reviews can give you a fairly good idea about a business. 52% of consumers say they trust on line reviews almost as much as recommendations from friends and family – as long as the reviews seem to real. Some businesses will do anything to get in front of the competition, including buying fake reviews or testimonials. Things to look out for and be wary of, are lots of short one word “great job” type reviews or reviews in lots of different languages. This may indicate reviews have been purchased. Most customers who take the time to leave a review, do so because they have something important to say and share, they will leave at least a few lines. Also make sure that the owners of the business have actually taken the time to respond to reviews by their customers, especially any negative ones. The way a business owner/manager responds is a pretty good indication about their business and their attitude to customer service.
It’s up to you!
As a customer your opinion counts and feedback is essential for any business to ensure they are meeting (or exceeding!) their customers expectations. Not only do these reviews of Melbourne carpet cleaners, help with marketing and search engine ranking, they also give Melbourne businesses unique feedback on areas they are performing well in and those that could do with some improvement. There is a old saying, ” a happy customer will tell 2-3 people about their experience, however an unhappy customer will tell 8-10 people.” So next time you hire a carpet cleaner in Melbourne, make sure you leave them some feedback**, it will help them and their future customers. I do however ask that if you have a negative experience, please try to leave a constructive review, rather than an angry rant, or better still give the business a call and at least afford them the opportunity to rectify the issue first. If they don’t grab this opportunity to fix their mistake, then perhaps a written review is in order. Just remember your online review is online forever.
One of my favourite reviews…this one was left by a customer on holidays in Vietnam. We cleaned the carpets in her Malvern home before she went away. At the first internet cafe she found, she wrote this review. Now that is dedication! More reviews can be found on our website or on our Black Gold Carpet Cleaning Google Local Page
“The dream team! Therese and Yasser are not only super lovely people but are a pair of true professionals. A friendly chat and very modest quote from Therese over the phone was followed by great service on the day by Yasser that made the characteristically stressful event of moving house that little bit easier. Our rental property was old, so the carpets were, as Yasser put it, quite ‘dead’. Nevertheless, the carpets looked great afterward, and we almost couldn’t recognise it. Thanks again for your great service and we look forward to booking you guys again sometime. All the best, Nelle & Dit”
**Reviews can be emailed directly to the business, left on social media such as Facebook, Twitter and Google Plus (you may need an account to leave reviews on these platforms) or on third party review sites such as True Local, Yelp, Start Local, Service Seeking, Hot Frog, etc.
68% of customers defect from a business because they feel they have been poorly treated.
For every customer who complains another 26 unhappy customers remain silent
It takes about 12 positive experiences/reviews to make up for one bad one
About 20% of “wronged” customers will tell more than 20 people about their experience.
91% of unhappy customers will not do business with you again
95% of unhappy customers who complain will do business with you again if you resolve the issue immediately.
It costs about 5-6 times more to win a new customer than it does to keep an old one
To always exceed customer expectations with our professional, friendly service and affordable, guaranteed cleaning results – See more at: http://blackgoldcarpetcleaning.com.au/about-us/our-history/#sthash.4Lf20P0E.dpuf