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Carpet Steam Cleaner Melbourne you get what you pay for - lemons
Carpet Steam Cleaner Melbourne

When hiring a carpet steam cleaner – you get what you pay for!

pay steam cleaner peanutsLately I have received a lot of calls from customers who have hired a budget carpet steam cleaner for their end of lease carpet cleaning.  They call me because, the carpet steam cleaner they hired, did not do a very good job.  I usually ask them, “why don’t you call the cleaner back and ask them to come back and do a better job?” The customer inevitably says something like, ” oh they were just someone I found on Gumtree and they were really cheap so I don’t think they will be able to fix this” or “I did call them but they said it was the best they could do and wouldn’t come back”.
Let me make this very clear – you get what you pay for! Carpet cleaning and stain removal in particular is a science, you need training, experience and the right chemicals and equipment.

Steam cleaner certificateWhat is IICRC?

Anyone can go out and buy themselves a carpet cleaning machine and call themselves a carpet steam cleaner.  The Government does not regulate the carpet cleaning industry, unlike many other trades,.  This does not mean, however that there is no training or certification available for carpet cleaners.  The IICRC (Institute of Inspection Cleaning and Restoration Certification) is the organisation that sets worldwide standards for businesses and individuals operating within the cleaning and restoration industry.

To obtain certification, one must complete intensive training courses.  Then sit and pass exams at the end of the training.  They must also agree to abide by a code of ethics.  As well as  having current public liability insurance and continuing to update their skills and training on a regular basis.  Each of the standards set by the IICRC take years to develop. These standards are reviewed every 5 years to ensure they stay up to date with scientific and manufacturing developments. Jena Dyco International is Australasia’s premier training facility for the cleaning and restoration industry. They provide  IICRC approved courses and examinations as well as other workshops, seminars  and training.  Carpet cleaners who have completed Jena Dyco training courses, are well equipped with the skills and knowledge needed in any on the job situation.

Keeping training and equipment up to date, involves significant costs.  These costs, along with having the appropriate level of insurance and staff, to deliver professional carpet steam cleaning are factored into the pricing. This is something most people are not aware of when they ask “how much to clean….”.  A business charging less than it costs to hire a machine from the supermarket, must be cutting corners somewhere!  I would venture a guess and say that they are using low cost cleaning products and quite possibly do not have any training and very little experience.  They may not even have public liability insurance!  This is frightening considering the cost of replacing carpet or furniture should anything go wrong or even worse if you or a family member are injured as a result of unsafe work practices.

Carpet Steam Cleaner PricingCost of Carpet Steam Cleaner

Customers always ask me why there is such a big price difference when it comes to carpet cleaning.  I tell them that it really depends on the level of service and results you are expecting.  In my opinion, someone who charges very low prices, is usually inexperienced and may not have the equipment and knowledge to remove dirt and stains.  They may even damage the carpets through over wetting or bleaching.

The use of low quality (and low cost) cleaning products or heavily diluting them are ways to cut costs.  This means the cleaning results will also be low quality.  Then there are the carpet steam cleaners we all love to hate. The ones who quote low to get their foot in the door and then bump up the price once they are there.  Usually, because the rooms are “bigger than standard” or the carpet is “dirtier than standard”.  Sometimes without even telling you until after the job!  It is important to weigh up the pros and cons when choosing between low cost Vs professional carpet cleaning.

Professional carpet steam cleaners will have insurance, completed training courses and have certification. They have the experience and knowledge to deal with all types of carpet and stains.  Accordingly, they will have well maintained equipment and high quality, environmentally friendly cleaning products. A professional carpet cleaner, will walk through the job with you before they start and point out any issues they feel may affect the result.  Always, they will give you a clear indication of the best expected outcome and the total price BEFORE they start work. If there are any issues after cleaning, they will return at no extra charge to re clean a spot or whatever the issue may be. Finally, they will confidently offer a satisfaction guarantee with no fine print! Surprisingly, they may even follow up with you a few days after the job to make sure you are happy.

Hiring the right carpet steam cleaner to get your bond back.

Carpet Steam Cleaner stains

These stains were all left behind by a low budget cleaner and the customer was facing bond forfeiture.

If you are moving out of a property and you want your bond back then it is worth hiring a carpet steam cleaner who guarantees their work.  They may charge a little more but they offer peace of mind and it means less hassles with the Property Manager or Landlord.  Security deposits are usually in the $1000’s, so spending a little extra to make sure you get all your bond back is well worth it.

We recently helped one of our customers in Bentleigh.  She  was fighting to get her bond returned after she vacated a property.  The Property Manager was dissatisfied with the carpet cleaning, even though we had explained that the house cleaner had been through after us and left some dust behind – nothing a good vacuum wouldn’t fix.  We offered to go back and re clean the carpets just to help out our client.  Instead the Property Manager tried to take the customer’s entire bond!  This matter went to a Tribunal hearing. Luckily this particular customer, had used us to clean her carpet every 3-6 months of her tenancy.  Therefore, she provided the judge with the receipts of carpet cleaning as well as a report from us.  Needless to say, the judge ordered the Property Manager to pay her bond back in full!!

Call us first!Best Carpet steam Cleaner in Melbourne Lge

We are very good at removing stains.  However once another carpet steam cleaner applies chemicals to a stain, it alters the Ph level.  This makes our job more difficult and sometimes even impossible! I hate seeing carpet ruined by inexperience.  Especially when I know I would have removed the stain if I was the first one called.  Professional carpet cleaning is a science and requires skill.  It does come at a cost, but no where near as much as the cost of carpet replacement!

We are always happy to offer help and advice so please contact us next time you need help.  We can offer advice on stain removal, end of lease carpet or general carpet cleaning.

Please call us on 0403 254 080 for a quote or advice!

 

 

carpet steam cleaning cx15
Carpet Steam Cleaning New CX-15

Carpet steam cleaning CX-15Recently we purchased a Hydroforce CX-15 carpet steam cleaning tool.  This carpet cleaning tool is a revolutionary piece of equipment.  It leaves carpets drier and cleaner in less time than ever before.  We have always achieved amazing results with our trusty carpet steam cleaning wand, however sometimes on jobs with heavily soiled carpets, we would have to spend a lot of time going over the carpet again and again to remove embedded dirt.  The CX-15 has been designed so that usually one pass is enough to remove the dirt.

Carpet steam cleaning with the revolutionary square head designcarpet steam cleaning

The head of the CX-15 is enclosed which means the heat is trapped in.  This also means more heat which in turn, means greater cleaning power.  Inside the head, the rotary jets spin so the carpet fibres are cleaned from all angles.  The square, straight edged desigCarpet steam cleaning CX-15 headn of the CX-15 means that, unlike other rotary tools with rounded heads, we can clean close to walls and wood floors. The design of this head also allows air flow speed to be maximised.  This means more water is extracted and carpets dry in less time.

Light as a feather!

The best part about the CX-15 is that it is light – only 9kg , compared to other motored rotary carpet steam cleaning tools which weigh about 36kg.  This means I can easily move it around and up and down stairs without causing myself and injury! It also means I do not need additional cords and power outlets like you do for other electric rotary tools.

Commercial and Residential carpet steam cleaning  – but not in tight spaces!

I have found the best use for this tool is steam cleaning commercial carpets and large empty residential properties.  This is because it is can be a little tricky to maneuver in tight spaces.  The hoses can be a bit of a problem if you don’t have a lot of room to turn around, so I don’t use the CX-15 for carpet steam cleaning in small properties like apartments and townhouses, especially if they are furnished.  However if you are looking for end of lease carpet steam cleaning in Melbourne, for your house or office and would like to see the Hydroforce CX-15 in action, then please give me a call to arrange a booking.

 

 

carpet stain removal Melbourne
Carpet Cleaner Top 5 Don’ts

As a carpet cleaner I have seen it all, the good, the bad and the ugly….

Over the years as a carpet cleaner,  I have seen some pretty funny things put on carpet to try and remove stains. Some work and some are just plain, ridiculous and cause more damage than the original stain! There is plenty of information out there about what you should put on stains of all kinds.  Some of it is good advice backed up by sound scientific principals and chemistry. Some, however, is complete fiction and could quite possibly have a horror story ending rather than the “happily ever after” most people are looking for! Here are the top five home remedies to be avoided if you want a happy ending to your red wine nightmare.

1. SaltCarpet Cleaner salt on red wine

Why is it that whenever someone spills red wine, the first thing they do is reach for salt? This remedy has been passed down through the ages and probably had more to do with convenience than science.  In the past (and present), both wine and salt were consumed with most meals.  So salt was often  the closest thing available to throw over a spill.  The aim being to absorb as much of the liquid as possible.  It sounds logical, until you consider the fact that salt is the ingredient we throw into dye baths to help bond dye to fabric fibres! By piling up a heap of salt on a wine stain, all you are doing is aiding the natural dyes in the wine to penetrate the carpet fibres.  Thereby creating a permanent reminder of your clumsiness!  The best first action for red wine is to absorb as much of the liquid as you can.  The best way to do this is by using clean white towels or paper towels NOT salt!  Do not panic – remember you can always call a professional carpet cleaner for advice.

2. White wineCarpet cleaner - white wine on red wine

We have all heard the one about pouring white wine over a red wine spill. I believe this also comes from the fact that where there is red wine, there is usually white wine.  So if you spill the red, then try to dilute it with whatever is closest and not as colourful – white wine!  There is some science behind this method.  Both red and white wines are acidic and acids can be used to dissolve acids. However there are lots of other ingredients in white wine as well. So white wine is probably not the best first choice when it comes to stain removal.  White wine probably will not cause any further staining, however it will be a very smelly mess and not nearly as effective as some other acids which are odourless when they evaporate, e.g. white vinegar.

The second step when dealing with red wine stains is to dilute the remaining liquid as much as possible without causing any further damage.  I would suggest adding a little cold water (preferably misted on using a spray bottle) and dabbing with a clean dry white cloth.  Repeat as often as necessary until there is no more colour transfer from the stain onto the cloth.  You could also try adding 1 part white vinegar to 3 parts cold water to the spray bottle.  If in doubt call a professional carpet cleaner for advice!

3. Baking Soda (Bi Carb Soda)Carpet cleaner - baking soda on red wine

While baking soda is something that can be helpful in removing some stains, it can also leave behind a white powdery residue.  This residue is very difficult to remove.  I have read many blogs and articles that recommend using a a baking soda paste on food stains and pet stains.  However not many mention that you also need to use an acid with the baking soda to create the right chemical reaction to remove the stains.  When you combine an acid such as wine or vinegar and baking soda, you get a chemical reaction which creates carbon dioxide gas.  It is this reaction that helps remove stains, the combination of a base and an acid dissolved in water.  This process does work, however you have to let the paste react and then dry on the carpet.  The dried paste attaches to the carpet fibres and can be very difficult to remove.  Vacuuming is often not enough.  You have to gently scrap the dried paste off the carpet with a blunt knife, without damaging the fibers. Is all the mess worth it when there are other carpet cleaner methods available that do not leave a residue?

4. Corn Flour (starch)Carpet cleaner - corn flour on stain

This is one of the more “out there” methods I have witnessed!  Why anyone would apply corn flour to a wet carpet stain, I will never know.  As with the baking soda, corn flour can be very messy and difficult to remove from carpet.  Corn flour is very absorbent when it comes to greasy stains on leather furniture.  This is because it is very fine and can get into tiny cracks and crevices that other products cannot.  By all means use corn flour to remove grease, but don’t mix it up into a paste and lather it on your carpet.  It is just too difficult to remove and there are many other remedies out there that do not require so much work!  Because I am a qualified carpet cleaner, I had no trouble removing the ink stain for this customer, however the corn flour took a lot more effort!

5. Vanish and other supermarket “carpet stain removers”Carpet Cleaner - vanish on red wine

I cannot say it strongly enough – never use these products on your carpet to remove stains, until you consult a professional carpet cleaner for advice. These products often contain bleach which can remove the stains.  However, unfortunately, they also often remove the colour from your carpet fibres. So you’re left with light coloured patches all over your carpet. Professional carpet cleaners also used bleach, in some situations.  However we know what strength bleach to use and how to rinse it from your carpet.  The longer the Vanish type products stay on your carpet, the more damage they can do.  There is no easy way to rinse them out of your carpet completely, without the right carpet cleaner equipment.

A final word of advice from your local carpet cleaner

Never panic! Always follow these 3 steps when dealing with most food and drink spills;

  1. BLOT – remove as much liquid/solid as you can by blotting or scraping the spill immediately
  2. DILUTE – Using a spray bottle filled with cold water, mist over the stain to dilute
  3. BLOT – remove as much of the water as you can with a clean dry towell (always dab/blot – never rub!)

If the stain remains then call a professional carpet cleaner, such as Black Gold Carpet Cleaning.  We can offer advice and quotes over the phone, any time, day or night!

Blood stain on carpet
How to get blood stains out of carpet

Lately, I have been called out to quite a few jobs where I have been asked how to get blood stains out of carpet. Now don’t get me wrong, they were not gruesome murder scenes or anything like what you see on TV these days. They were just your everyday, run of the mill nose bleed type situations and one was an unexpected home birth!! If you have pets or children, you will be very familiar with the types of accidents that result in blood staining your carpet. There is however no need to panic, blood is tricky, but can be removed provided you follow the right steps.

How to get blood stain outIt can be difficult to get blood stains out of carpet

This is because, hemoglobin binds to the carpet fibres once it comes into contact with oxygen. The sooner you can attend to the stain, the better, as wet blood can be removed much more easily than blood that has been allowed to dry and bind firmly to the carpet fibres.  I always recommend using a professional carpet cleaner to remove dried blood stains as the protein and enzyme spotters required to shift dried blood from carpet, can be hazardous if you are nor familiar with the correct safety procedures.  Some, like ammonia can cause respiratory issues and should be used with extreme caution and in a well ventilated space, followed by thorough rinsing.  Then there is also the possible bacteria and pathogens which needs to be considered and any anti microbial treatments used to sanitise your carpet, must be colour safe.  Some contain bleach which will remove the colour from your carpet fibre and may cause more damage. Always wear disposable gloves when trying to get blood stains out of carpet.

The following is the first step I recommend to get blood stains out of carpet; Blood stain on carpet

  1. Cold Water:The first step is to dilute the blood as much as possible and the best way to do this is by filling a spray bottle with cold water and misting the water over the stain. It is very important to use cold water as hot/warm water can set the stain permanently into the carpet fibres.
  2. Blot Gently:Take a clean dry cloth or towel and gently blot the stain.  Do not rub or you may damage the carpet fibre and actually push the blood further down into the fibres and carpet backing.  As the blood transfers onto the cloth fold it over so a fresh, clean piece of the cloth is in contact with the stain. Repeat, alternating the water spray and dabbing for as long as there is colour transfer onto the cloth.
  3. Dry: The stain should now be much lighter in colour, if not completely removed. If you managed to get the blood stains out of carpet, dry the area as much as you can by using clean dry towels or even a wet dry vacuum if you have one.  A small fan placed next to the stain will also help dry the area or you can place a dry towel over the spot and put something heavy like a glass or book on top and leave it overnight to help the towel absorb the water. Once the area is dry, vacuum the carpet to restore the natural look of the carpet nap.

What to try next….

Sometimes blood stains need a bit more of a push before they give up their hold on your carpet fibres.  If you find you are left with a light stain after diluting the blood with the cold water method above, you can try something a bit stronger, depending on the type of carpet you have. Or you can call in a professional like Black Gold Carpet Cleaning, we have all the right chemicals, equipment and training to make sure you get the best result possible without any mess or fuss and we can usually get blood stains out of carpet without too much trouble.

 

 

 Additional treatments to remove blood from synthetic and woolen carpets

 

Synthetic carpets

can be spot treated with ammonia, which is a very good staihow to get blood stain out of carpetn remover and a good choice when you want to get blood out of carpet.  As previously mentioned ammonia produces strong fumes which can cause breathing difficulties, so always use caution, read the label, use in a well ventilated space and rinse thoroughly.  Ammonia should also be avoided if you have pets (especially cats) as the smell of ammonia can cause them to urinate on the carpet.  Mix a table spoon of ammonia with a cup of cold water in spray bottle and mist over the stain, then gently dab with a clean dry cloth.  repeat until stain has been removed.  Then rinse the area thoroughly with cold water and dry with a clean dry cloth.  You can put a dry towel over the wet area and place something heavy like a glass or book on top to help the towel absorb the moisture, and leave for several hours or over night.

 

Woolen Carpetsblood stains on carpet

can be damaged by ammonia so we do not recommend you use any spotters containing ammonia on woolen carpet.  Instead you can try, mixing 1 teaspoon of clear dish washing liquid with 2 cups of cold water in spray bottle and misting over the stain.  Then either dab with a clean dry towel or gently agitate with an old toothbrush (do not rub or apply too much pressure or you may damage the carpet fibres and/or push the blood down further into the carpet backing & underlay).  Rinse off thoroughly with a damp clean cloth and repeat if necessary.  Dry with a clean dry towel. A fan placed next to the area will also help speed up the drying process.

If you cannot get blood stains out of carpet, using these methods or you would prefer to leave it to the experts, then please contact us at Black Gold Carpet Cleaning and we will be happy to help.
carpet cleaning review
Carpet Cleaning Review

Best Carpet Cleaning Review in Melbourne!

Carpet cleaning review MelbourneA few weeks ago I booked in a Caulfield carpet cleaning job for a lovely gentleman by the name of Rony in Caulfield North.  I was unable to attend this job personally so I sent along a new guy who has started helping me out during this busy end of year period.  All seemed fine, until we sent our our usual follow up text.  We really do try to always do our best, so we want to know if our customers are happy or otherwise and relish any opportunity to rectify mistakes.   It is also a good way to collect feedback for our Carpet Cleaning Review page on our website.  I was really upset when I read Rony’s reply,

I am extremely disappointed, it is still not clean, now I need to call another company to finish the job…

Carpet Cleaning Review Melbourne after

After repeat cleaning by me

Oh no……

I called Rony straight away to find out what had happened.  He explained that his carpet was heavily soiled and the guy who came to clean had removed some but not all of the dirt using standard carpet cleaning methods.  I quickly apologised and arranged a time a few days later to come and take a look.  I brought the original cleaner with me so I could show him a more thorough cleaning method for heavily soiled carpet.  Heavily soiled carpets require very hot water and additional dwell time for the chemicals to work their magic.  They also, often requiring agitation by a rotary machine or at least a lot of good old fashioned “elbow grease” by the carpet cleaner!

Carpet Cleaning Review dirty water

water after I re cleaned the “clean” carpet!

I love a happy ending!

By the time I had finished Rony was over the moon!  Even my guy was impressed with the end result and more than a little embarrassed by his original attempt.  He now knows what to do next time so it was a very valuable learning experience for him.  I am so grateful that Rony gave me the opportunity to re clean his carpets.  I just had to show both of them, the water from my machine: that is the water from the “cleaned” carpet, after my re clean!

In fact Rony was so happy with my service that he took to social media and he left the following carpet cleaning review,

Carpet cleaning review Melbourne 5 star5 stars plus! Yasser, I just want to say thank you for cleaning my carpet today! Last week one of your employees cleaned my carpet but I wasn’t completely satisfied. After we spoke over the phone, you came personally to make sure the carpet is clean and that we are satisfied. Let me just say that your care for your customers is beyond description. If anyone is searching for carpet cleaners like I did, then look no further, this is the right company, the customer service you’ll receive is like nothing you have experienced. Yasser, thanks again mate, with all honesty I didn’t think that people genuinely care anymore about customers.
Much appreciated,
Rony, Caulfield North

Carpet cleaning review guaranteedThis would have to be one of the best carpet cleaning reviews I have ever received and it is even more special because it came from someone who could have just walked away and written us off as just another dodgy carpet cleaner!  Second chances are like gold!

Please contact us to discuss your carpet cleaning requirements, and be assured we will not be happy until you are!

Carpet-Cleaning-in-Bentleigh-e148603684774
Bentleigh Carpet Cleaning: All’s well that ends well!

Bentleigh Carpet Cleaning: All’s well that ends well!

A funny thing happened at work the other day…..

Bentleigh Carpet Cleaning: The Booking

Last week I took a booking for Bentleigh carpet cleaning. Let’s just call the Bentleigh customer “Cathy” to avoid any embarrassment! Cathy, lives in a 3 story townhouse, in Bentleigh and wanted us to clean the carpet in 2 bedrooms, a small hallway and 2 flights of stairs. One bedroom upstairs had a “few” puppy stains, she said. A quote was given, accepted and booking for Bentleigh carpet cleaning, was confirmed. Nothing unusual so far……

 The Job

When I arrived at Cathy’s address in Bentleigh for carpet cleaning, I did a pre inspection with Cathy, looking at the areas to be cleaned, before I moved any of my equipment inside. WBentleigh Carpet Cleaning servicehen doing this pre Bentleigh Carpet Cleaning inspection, I explained to Cathy that the bedroom with a “few” puppy stains was actually covered in puppy stains and the whole area would have to be treated, rather than the few spots I quoted on. While the cost was something I was happy to discount for her, I was concerned that the stains had been there for quite sometime and she had tried to remove some of them herself. I explained, to her, there was no guarantee that they would all be removed 100% but I was sure I could make them look better, as I had done previously for many other happy Melbourne carpet cleaning customers.

At this point Cathy became quite annoyed and said that if I couldn’t remove the stains 100% then I should leave! Realising this job was going to be a difficult one and not wanting to upset Cathy any further, I quickly made my apologies for the time taken, informed her there would be no call out fee charged and the decision was hers if I stayed or left. She said she would get someone else, so I said goodbye and headed off to my next job. No harm done.

The Surprise

Bentleigh-Carpet-Cleaning-Surprise1-150x150Later that day, I received a phone call from a customer who needed carpet cleaning. This customer explained to me that some “fool with a bad attitude”, had come out to clean her carpets and left refusing to do the job! I am always shocked when I hear these stories about rogue carpet cleaners! I assured her I was happy to find a time to come and clean her carpets, however as she started describing the job to me over the phone, it all started to sound very familiar! Yep, you guessed it, it was Cathy from Bentleigh! She hadn’t realised she was talking to the very ‘”fool with a bad attitude” who had been at her place in Bentleigh for carpet cleaning, earlier in the day!

I thought I would have a bit of fun with her and asked how she found me. Cathy told me she had asked her friends on Facebook and several of them were past customers, so I came very highly recommended and she didn’t want just any Bentleigh carpet cleaner, she wanted me! By this time I couldn’t contain myself any longer and I told her that I was happy to arrange a booking for her, but there was just one problem…..”I am that fool with a bad attitude who came to your place this morning!”

The Happy Ending

Bentleigh Carpet Cleaning“Hello, hello, Cathy are you still there…?” The line had gone silent, then the apologies started….to cut a long story short we both ended up having a bit of a laugh about what had happened. Cathy was embarrassed, but I told her not to worry I could see the funny side and would happily come back another day. I did go back a week or so later and managed to get almost all of the stains out and Cathy was very happy and now is a customer for life! Cathy even logged back onto Facebook later that day and relayed the whole story to her friends who all had a good laugh and are were very impressed by the outcome and her recommendation of me, even after all that had happened. Sometimes the worst customers can become your best customers, it just depends on your attitude!

If you want a carpet cleaner who has the right attitude, then call Black Gold Carpet Cleaning on 0403 254 080!

VOCs in carpet
How to deal with VOCs in carpet

Why you should be aware of VOCs in carpet and how to deal with them.

Ahhh… love the smell of VOCs in carpet in the morning – said no one ever!

VOCs in carpetWhat are VOCs in Carpet? If you have ever bought a brand new, off the factory floor, never been owned before, car; then you will be familiar with that “new car smell”.  Many people love this smell, there are even car deodourisers called “new car smell”!  The same however, cannot be said for that “new carpet smell”.  If you have ever had carpets installed in your home or office then you have probably experienced the “toxic” fumes otherwise known as VOCs  that can be hazardous to your health. What causes the fumes and how can you minimise the impact on the health of you and your family? How do you deal with VOCs in carpet?

 

What are VOCs and why are they in my new carpet?

VOCs are Volatile Organic Compounds (chemical contaminants made up mainly of carbon and hydrogen) and are found in almost all manufactured products, including soft furnishings, cosmetics, clothing, plastic bottles, paint and other building materials, cars and clothing, just to name a few.  At room temperature, these VOCs are released into the environment in the form of gas which evaporates into the air – this process is sometimes called off-gassing. In the case of synthetic carpets, most but not all of these VOCs are destroyed in the manufacturing process, as the carpet is “baked” at 150-170c in a finishing oven. Carpet is, therefore, the lowest emitter of VOCs of most common flooring options. When you install new carpet in your home however, there will still be some low level VOC emissions for a few days, especially when you add in the VOCs from the underlay and adhesives used in the installation process.

Are VOCs in carpet dangerous?

While there is no conclusive evidence that exposure to VOCs causes long term health issues, there is plenty of evidence pointing towards, short term effects experienced by people exposed to high levels of VOCs.  These short term effects include, head aches, nausea, dizziness, shortness of breath, skin and throat irritations and so on.  These effects vary depending on the type of chemicals, the concentration level of the VOCs and how long the person is exposed to them. A person’s age, gender, general health condition and exposure to other chemicals can all play a role determining the effects VOCs have on their health.  People who experience asthma or other respiratory conditions or are particular sensitive to chemicals, should try to avoid exposure to VOCs.

Studies involving mice, have shown that long term exposure to high levels of VOCs can increase the risk of cancer, liver and kidney disease in animals and is thought to also affect humans in the same way.  However there is not a lot of information on the long term health effects of low level household exposure from VOCs in carpet.

Scientists at organisations such as the EPA are still researching what are the specific chemicals released by carpets and whether or not they are dangerous for the average person.  Generally the VOCs in carpets are low level and any short term effects go away once the person stops being exposed to the VOCs.  However, until more is known about the impact on our health, the EPA recommends exposure to VOCs is kept at a minimum.

VOCs in Carpet AustraliaHas the Australian Government set standards for VOCs in carpets?

There are no specific regulations set for VOCs in carpets or even general indoor air quality by the Australian Government, except for regulations on some specific substances in the workplace. There is no single Australian Government authority to oversee indoor air quality in Australia as it would be difficult to regulate and enforce set standards in private homes. Individual state authorities and organisations, however are able to offer recommendations and guidelines based on information and research into air pollutants and their impact on our health. The Australian Carpet Institute is one such organisation, setting standards for carpet chemical emissions and carpet labeling.  The Green Building Council of Australia is another organisation who sets standards and rating systems for low VOC emissions in building materials.

How can I minimise the health risks of VOCs in carpet? Vocs in carpet green cleaning

To minimise the risks from VOCs in carpet, it is important to ensure good ventilation when using or installing products and materials which emit VOCs.  Ventilation means bringing in air from outside to mix with the indoor air and can be as simple as opening lots of windows.

  • New carpet can emit VOCs in low levels, for several days after being installed, so it is worth asking your carpet supplier or installer if the carpet can be left unrolled for a few days at their warehouse before installation. This will allow some of the VOCs time to disappate before bringing the carpet into your home.
  • It is also important to run your ventilation system for at least 72 hours after carpet installation.
  • Where possible, open the windows and position fans next to the windows to blow in the fresh air.
  • Close the doors to the areas with new carpet and try to stay out of those rooms for a few days.
  • It could even be a good time to take a short holiday!

The Australian Carpet Institute, has developed a standard for carpet with low VOC emissions, called the Green Label Plus.  These “green” carpets have lower VOC emissions than other synthetic carpets and are definitely worth considering.  However you should make sure the underlay and adhesive used by the carpet installer are also “green” and have low VOC emissions, as often the glue can emit more VOCs than the carpet!  Natural fibres such as wool and cotton with backing made from Jute or other grassy fibres are usually much longer lasting, and  lower in VOCs than carpets made from synthetic fibres such as nylon or olefin which are usually backed with potentially harmful PVC plastic.

How do I maintain my new carpet and keep it VOC free?

Once you have installed your new carpet and aired out the rooms so there are no more VOC emissions, you need to ensure you vacuum your carpet regularly with a vacuum cleaner that has a filter and good, strong suction.  Carpet is a great filter itself, as it traps VOCs, from other sources, as well as dirt and dust.  However things like, poorly filtered vacuum cleaners or the kids playing on the carpet, cause agitation and the VOCs and dust can become air born again.  It is important, therefore, to remove them with regular, well filtered, vacuum cleaning.  The Australian Carpet Institute of also recommends hot water extraction using low emission VOC cleaning agents as the best method of cleaning carpets.  Hot water extraction (often referred to as steam cleaning) uses heat and water to wash the carpet fibres and strong suction (extraction)  the remove the VOCs and dirt.VOCs in carpet after carpet cleaning Melbourne

For more information on cleaning and maintaining your new carpet, please contact Black Gold Carpet Cleaning on 0403 254 080

 

carpet cleaner Melbourne budget
Carpet Cleaner Melbourne: Budget Double Trouble

Tales from a Carpet Cleaner in Melbourne and Beyond

So a funny thing happened to me at work today……

Carpet cleaner Melbourne callLast Monday morning I took a call from a customer who was very upset.  She had hired a budget carpet cleaner Melbourne, who had destroyed her carpets (over wetting by the sounds of things) and she wanted to know if I would come and have a look. I told her not to worry, I was sure I would be able to help her and make the carpets look a whole lot better.  Without seeing the carpet and the damage the other carpet cleaner  had done, I couldn’t really quote over the phone, but I gave her a ball park figure, she was happy and I arrange to see her on Wednesday morning.

The following day……

On Tuesday morning she phoned me to say she had been called into work unexpectedly on Wednesday and wouldn’t be available.  She apologised and said she would call to reschedule in a couple of days.  Nothing unusual about that – it happens. Although I was a little disappointed as I was dying to see what damage had been done and I always like being given the opportunity to educate my customers on the difference between a budget carpet cleaner Melbourne and professional carpet cleaner Melbourne.

 Keep calm and check your insurance policy!

This mCarpet Cleaner Melbourneorning I received a call from a very agitated customer, who was sounding very upset.  She proceeded to accuse me of destroying her carpets last Tuesday.  She said she had called me to fix the mess another carpet cleaner made and now I had destroyed her carpets even more. My blood ran cold, a thousand questions ran through my head, I took a deep breath, trying to stay calm and wondering if my insurance would cover it.  I had never been in this situation before!

 

 

Which carpet cleaner Melbourne is this?

I quickly checked my booking schedule for last week and saw that I had a commercial booking last Tuesday morning. That was odd she was insisting it was me and all my fault. When I could get a word in, I finally got her address details and realised that she was the one who had cancelled the booking I had made for her on Wednesday.  Then the penny dropped and I couldn’t believe what I was hearing.  This customer had booked a budget carpet cleaner who destroyed her carpets and then decided I was going to charge too much to fix the damage so she called another budget carpet cleaner to fix the damage of the last one! Now she was probably going to have to replace the carpet altogether!  Once I explained to her that she had called the wrong carpet cleaner Melbourne and she realised who I was, she very quickly hung up the phone with a horrified “I’m sorry, wrong person!”

You get what you pay for! Carpet cleaner Melbourne

I have said it before and I will say it again, if you are going to go for budget carpet cleaning, then you need to take into account the hidden costs and not just the carpet cleaning price. Carpet is very expensive to replace, so you must consider this outcome when choosing a carpet cleaner in Melbourne based on price alone.  I am not being alarmist, I have seen it first hand time and time again – carpets ruined and bond deposits lost due to inadequate training, experience and equipment. Not all budget carpet cleaners are bad, but any professional carpet cleaner, who has invested in training, industry certification, good quality equipment and chemicals, Health and Safety compliance and so on, cannot possibly offer the bargain basement pricing of these budget carpet cleaners.

Carpet Cleaner MelbourneIf this is a risk you are willing to take, then by all means go for it.  If you want high quality carpet cleaning by a professional with a satisfaction guarantee then contact Black Gold Carpet Cleaning, your local carpet cleaner Melbourne.  Granted our service costs a little more than the budget guys, but it isn’t a huge amount more and that extra $50 or so is well worth it for the peace of mind, first class service and unbeatable results – guaranteed!

coffee stain Melbourne
Oh No I have a coffee stain on the carpet!

Coffee stain on the carpet? Don’t panic, Black Gold Carpet Cleaning can help.

Did you know, Melbourne has recently been voted as having the world’s best coffee ahead of places like Rome, Vienna and Sydney, by more than 1,000 travelers who use the travel website, booking.com.?  I completely agree with this survey and I always start my day with a freshly brewed coffee. I have had my fair share of spills, and I am all too familiar with the horror of a dark brown coffee stain on the carpet.  What happens after you spill the coffee will make all the difference between successful stain removal or permanent stain.

Why does coffee stain fibre? coffee stain on the carpet removal

Coffee stains on the carpet are caused by the water-soluble substances (tannins) and  other acids present in coffee.  The permanence of coffee stains depends on the type of fibre it comes into contact with.  Polyester is more stain resistant to coffee stains than natural fibres like cotton or wool, which in turn are more stain resistant than nylon.

What removes coffee stains?coffee stain on carpet

Coffee is an acid (Low PH), therefore the best process to remove a coffee stain on the carpet, is to dissolve the coffee’s acidic component with another acid, such as vinegar*.  Applications of diluted vinegar should be alternated with a diluted mixture of clear dish washing detergent and water (about one tablespoon per litre).  The vinegar dissolves the acidic stain and the dish washing detergent and water carry the particles away from the fibre.

*Vinegar can cause discolouration too, so you should always use white vinegar and it should be diluted with water (about 1/3 cup to a litre of water) and tested on an inconspicuous area of carpet first.

coffee stain on carpetWhat about the milk component?

If you spill a latte rather than a long black, then cleaning the process can be a little different. Milk is a protein and, therefore changes the chemical composition of the stain.  This means, you may need to use something alkaline (High PH) like ammonia** to neutralise the Ph level before applying an acidic solution to remove the coffee stain on the carpet.

**Ammonia has a very strong odour and can cause health issues if not used correctly and completely removed in the rinsing process. Ammonia should never be mixed with chlorine bleach as the fumes can be toxic. Cats in particular are attracted to the smell of ammonia and it may cause your cat to urinate on the carpet if you do not rinse thoroughly. Always test ammonia on an inconspicuous area of carpet first.

Coffee Stain removal check list:

  • Blot up as much of the liquid as possible with paper towel or clean white cloth
  • Spray a mist of solution made from 1 part vinegar to 3 parts water on stain
  • Gently blot stain with paper towel or clean, dry, white cloth
  • Spray a mist of solution made from clear dish washing liquid (I tablespoon) and water (2 cups)
  • Gently blot stain with paper towel or clean, dry, white cloth
  • Alternate between vinegar and dish washing liquid solutions until stain has been removed.
  • Finish by lightly rinsing carpet with water to remove vinegar and dish washing liquid residue and blotting dry.
  • Never rub carpet, always blot from the out side of the stain moving inwards
  • To neutralise milk component of the stain, mix 1 tablespoon ammonia with 2 cups warm water and mist onto carpet, blot and repeat as necessary.
  • Rinse ammonia from carpet thoroughly with water and blot dry, then proceed with vinegar & dish washing procedure as above.

Why doesn’t this work on my carpet? coffee stain on the carpet

This coffee stain removal guide may not work for all stains or on all carpet fibres.  Swift action is essential for successful stain removal and some types of carpet fibres are more stain resistant than others.  If the coffee stain on the carpet dries out, it becomes more difficult to remove and natural fibres are less stain resistant than some synthetics. The other ingredient missing from this stain removal recipe is heat.  Professional carpet cleaners have the appropriate equipment and knowledge to use the correct amount of heat and water pressure to optimise stain removal. So if you have tried this method and the stain has not been removed, then I highly recommend contacting Black Gold Carpet Cleaning and booking our specialist stain removal consultation and treatment.

I don’t have time for this or I am scared I will make it worse!

Then contact us at Black Gold Carpet Cleaning and we will take care of it for you.  No stress and with a satisfaction guarantee – why wouldn’t you call?
vacate carpet cleaning
Vacate Carpet Cleaning Melbourne: Why going cheap can cost you!

Vacate Carpet Cleaning Melbourne, customers should be wary of prices too good to be true.

A picture paints a thousand words….but so can a review!

This review was left by one of our vacate carpet cleaning Melbourne customers, just last week;

“Extremely professional & very passionate about his work.
My carpets had plenty of stains, marks, rust, chewing gum
and they got removed. He will try everything to remove marks
& stains. These stains were not removed by 2 carpet cleaning

companies before him.” Deepak Verma

To me the last sentence says it all!  This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving.  Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Vacate carpet cleaning Melbourne

Before – 2 other cleaners had left the carpet in this state!

 

 

If at first you don’t succeed….

Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice!  The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad!  He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help.  Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.

I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it.  There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet.  All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly.  Wool carpets require a different amount of water pressure (PSI) than synthetic carpets.  By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.

Vacate Carpet Cleaning

After Black Gold carpet Cleaning

Quality is not an act…it’s a habit

What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss.  I will turn up at the appointed time and you will have one less thing to worry about.  Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.

I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner.  Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!

Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;

  • Qualifications or training
  • How long they have been in business
  • If they offer a guarantee
  • what equipment and products they use
  • Do they have insurance

A Professional carpet cleaner will ask you some questions too such as;

  • How many rooms do you have / what is the approximate area?
  • What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
  • What type of fibre is the carpet (wool, synthetic, blended, etc.)
  • How long since the carpet has been cleaned
  • Is the property furnished or empty

If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactiVacate Carpet Cleaning Melbourne guaranteedcs) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.