Tales from a Carpet Cleaner in Melbourne and Beyond
So a funny thing happened to me at work today……
Last Monday morning I took a call from a customer who was very upset. She had hired a budget carpet cleaner Melbourne, who had destroyed her carpets (over wetting by the sounds of things) and she wanted to know if I would come and have a look. I told her not to worry, I was sure I would be able to help her and make the carpets look a whole lot better. Without seeing the carpet and the damage the other carpet cleaner had done, I couldn’t really quote over the phone, but I gave her a ball park figure, she was happy and I arrange to see her on Wednesday morning.
The following day……
On Tuesday morning she phoned me to say she had been called into work unexpectedly on Wednesday and wouldn’t be available. She apologised and said she would call to reschedule in a couple of days. Nothing unusual about that – it happens. Although I was a little disappointed as I was dying to see what damage had been done and I always like being given the opportunity to educate my customers on the difference between a budget carpet cleaner Melbourne and professional carpet cleaner Melbourne.
Keep calm and check your insurance policy!
This morning I received a call from a very agitated customer, who was sounding very upset. She proceeded to accuse me of destroying her carpets last Tuesday. She said she had called me to fix the mess another carpet cleaner made and now I had destroyed her carpets even more. My blood ran cold, a thousand questions ran through my head, I took a deep breath, trying to stay calm and wondering if my insurance would cover it. I had never been in this situation before!
Which carpet cleaner Melbourne is this?
I quickly checked my booking schedule for last week and saw that I had a commercial booking last Tuesday morning. That was odd she was insisting it was me and all my fault. When I could get a word in, I finally got her address details and realised that she was the one who had cancelled the booking I had made for her on Wednesday. Then the penny dropped and I couldn’t believe what I was hearing. This customer had booked a budget carpet cleaner who destroyed her carpets and then decided I was going to charge too much to fix the damage so she called another budget carpet cleaner to fix the damage of the last one! Now she was probably going to have to replace the carpet altogether! Once I explained to her that she had called the wrong carpet cleaner Melbourne and she realised who I was, she very quickly hung up the phone with a horrified “I’m sorry, wrong person!”
I have said it before and I will say it again, if you are going to go for budget carpet cleaning, then you need to take into account the hidden costs and not just the carpet cleaning price. Carpet is very expensive to replace, so you must consider this outcome when choosing a carpet cleaner in Melbourne based on price alone. I am not being alarmist, I have seen it first hand time and time again – carpets ruined and bond deposits lost due to inadequate training, experience and equipment. Not all budget carpet cleaners are bad, but any professional carpet cleaner, who has invested in training, industry certification, good quality equipment and chemicals, Health and Safety compliance and so on, cannot possibly offer the bargain basement pricing of these budget carpet cleaners.
If this is a risk you are willing to take, then by all means go for it. If you want high quality carpet cleaning by a professional with a satisfaction guarantee then contact Black Gold Carpet Cleaning, your local carpet cleaner Melbourne. Granted our service costs a little more than the budget guys, but it isn’t a huge amount more and that extra $50 or so is well worth it for the peace of mind, first class service and unbeatable results – guaranteed!