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Archive for “March, 2014”
vacate carpet cleaning
Vacate Carpet Cleaning Melbourne: Why going cheap can cost you!

Vacate Carpet Cleaning Melbourne, customers should be wary of prices too good to be true.

A picture paints a thousand words….but so can a review!

This review was left by one of our vacate carpet cleaning Melbourne customers, just last week;

“Extremely professional & very passionate about his work.
My carpets had plenty of stains, marks, rust, chewing gum
and they got removed. He will try everything to remove marks
& stains. These stains were not removed by 2 carpet cleaning

companies before him.” Deepak Verma

To me the last sentence says it all!  This customer was vacating a property and had the carpets cleaned once during his tenancy and again as he was leaving.  Two different carpet cleaners were unable to remove the stains, he eventually called me to remove.
Vacate carpet cleaning Melbourne

Before – 2 other cleaners had left the carpet in this state!

 

 

If at first you don’t succeed….

Just think, on top of all the other costs associated with moving house, this poor customer had to pay for vacate carpet cleaning, not once, but twice!  The first cleaner was budget priced and poor Deepak found out the hard way that sometimes “budget” means bad!  He was left in the unfortunate situation of either sacrificing part of his bond, or finding another carpet cleaner who could help.  Luckily for Deepak, he found Back Gold Carpet Cleaning and called me.

I was appalled that any carpet cleaner would leave a premises in that state and have the nerve to charge for it.  There were not only the original stains but also obvious browning and water damage from the carpet cleaner over wetting the carpet.  All carpets are different and a professional carpet cleaning understands this and adapts his cleaning methods accordingly.  Wool carpets require a different amount of water pressure (PSI) than synthetic carpets.  By using the wrong pressure setting, you can damage carpets by over wetting, which causes wicking (browning) and other issues such as mould and carpet shrinkage.

Vacate Carpet Cleaning

After Black Gold carpet Cleaning

Quality is not an act…it’s a habit

What you are paying for when you hire me is more than just carpet cleaning, you are also getting years of experience and knowledge, training and qualifications which certify my work to industry standards, a satisfaction guarantee and peace of mind, knowing I will do everything I can to ensure you get your bond back and do so with a minimum of fuss.  I will turn up at the appointed time and you will have one less thing to worry about.  Moving house is a stressful business and I always do my part to make sure that at least the carpets are cleaned with a minimum of stress.

I was very happy to be able to help out Deepak and remove the stains and the water damage left by the previous cleaner.  Take a look at the colour of that water!! This is from carpet that supposedly had been cleaned a few days before!!

Before hiring someone vacate carpet cleaning in Melbourne, ask them if they have;

  • Qualifications or training
  • How long they have been in business
  • If they offer a guarantee
  • what equipment and products they use
  • Do they have insurance

A Professional carpet cleaner will ask you some questions too such as;

  • How many rooms do you have / what is the approximate area?
  • What is the condition of the carpet (lightly soiled, stained, worn, heavily soiled)
  • What type of fibre is the carpet (wool, synthetic, blended, etc.)
  • How long since the carpet has been cleaned
  • Is the property furnished or empty

If they do not ask these types of questions, then I would be quite careful, as they may be offering a budget price to secure the job and then want to increase the quote once they arrive (known as bait and switch tactiVacate Carpet Cleaning Melbourne guaranteedcs) or they are not adequately trained or not yet experienced enough to know that these questions are very important when determining an accurate quote. For stress-free vacate carpet cleaning Melbourne contact Black Gold Carpet Cleaning Melbourne.

DIY carpet cleaning
DIY Carpet Cleaning what are the real costs?

Is there a difference between cost and price when it comes to DIY Carpet Cleaning in Melbourne?

Have you ever browsed through parenting forums? If you have, you probably would of come across threads like this about DIY carpet cleaning:

DIY Carpet Cleaning forum“Hello, I was thinking bout getting one of those DIY carpet cleaning things from Coles or Woolies…Do they work?” HEYMAMA

OR

DIY Carpet Cleaning Melbourne forum“Hi, my carpets are in desperate need of cleaning. Instead of paying hundreds for someone to do it I was thinking of hiring one of those machines from Woolies or Bunnings and doing it myself. Has anyone hired one of these before and do they clean well? Is it worth the effort or would you just pay someone to do it? TIA”

It is quite a common question, especially for cash strapped Melbourne parents.  Let’s face it kids can be expensive, not only do you have to purchase all kinds of paraphernalia just to get them around, keep them safe, feed and entertain them, then there are all the activities, child care, education costs, it is never ending!  Usually things like small home maintenance jobs and replacing that tired old sofa are put on hold as the kids make short work of any extra cash.  Which is an odd thing, as kids also are the ones who usually spend the most time on the sofa, the rug and the carpet and they are usually responsible for most of the mess and spills!!

I can completely relate to this as I have three kids of my own.  I understand why people would look at just the price when deciding what type of carpet cleaning they should use, but I hope to show you why you shouldn’t base these types of decisions on price alone. Carpet and upholstery are major big ticket items in your home.  They are expensive to replace, so it is worth remembering this when contemplating DIY carpet cleaning as opposed to hiring a professional. This is especially relevant if you are renting! So what are the costs?

DIY Carpet Cleaning* Prices in Melbourne

  • Machine Hire $40 for 24 hours
  • Detergent      $12 for 1 Lt
  • Spotter          $9 for 500ml
  • De Foamer   $ 8 for 500ml

      Total Cost      $69

*Prices based on current rates for hiring machines from Coles, Woolworths, Bunnings, Foodworks or IGA in Melbourne, Victoria, Australia.  Use of manufacturers chemicals is mandatory when hiring machines.

These are just the basic costs of hiring the equipment and chemicals, you also need to consider the other costs;DIY carpet cleaning Melbourne damage

  • The time factor, as you will need to add in time and travel costs to and from the place of hire.
  • The biggest cost (priceless really!!) time taken out of your day to actually do the cleaning.  These supermarket machines are very small and need to be constantly filled, emptied and refilled as you clean.  This process can take 2-4 hours depending on the size of the job.
  • Drying time up to 24 hours.  These smaller machines are not particularly powerful and do not remove as much water from the carpet and upholstery as the professional machines do.
  • Professional restoration or replacement of carpet/soft furnishings. WHAT?! Yes that’s right, you need to factor this possibility in. It can, and often does go horribly wrong and the hire companies are not liable for damaged caused.  The machines usually come with good instructions, however there is a real possibility, that through inexperience, you could over wet your carpet or couch. Should this happen, they can be permanently and sometime irretrievably damaged. You may be able to call in a professional carpet or restoration specialist to fix the damage at an additional cost, but you may also end up having to replace the lot.  Of course this is worst case scenario, but it does happen.
  • If you are renting, some landlords insist on the carpets being cleaned by professional carpet cleaners and will ask to see a receipt.  They do not approve of DIY carpet cleaning, so you may need to still pay a professional to re clean the carpet.
  • If your carpet is new and covered under a manufacturer’s warranty, DIY carpet cleaning may void any warranty claims.  Usually there are very specific warranty conditions for carpet, so make sure you read the fine print.

Budget Carpet Cleaning carpet cleaning in Melbourne

Ok, so the DIY machine is cost effective, but we have all seen the amazing deals offered by some carpet cleaning companies on coupons, deal sites and the like.  Often you can find carpet cleaning companies offering prices as low as $50 for 3 rooms! So why would you go to all the trouble and effort of DIY when you can hire these guys for even less? It is a no brainer really – or is it?

There is the old adage, you get what you pay for and in this case it is very true.  Often budget priced means low quality equipment, little or no experience or training, no guarantees and the very real possibility of damage to your property.  Tempting as it may seem, I would not recommend going down this path either, as you may well find your self calling a professional carpet cleaner like Black Gold to fix the damage caused by budget priced carpet cleaners.  We have been called to countless jobs to fix mistakes left behind by inexperienced cleaners. If you can’t even clean your own carpets for $50, how do you expect a “professional” carpet cleaner to do so?

You also need to be careful of “bait and switch” tactics employed by some of these budget priced firms.  Sometimes they quote very low over the phone and then inflate the price once they are there, by adding on extras or claiming the rooms are bigger, or the carpet is dirtier than standard.

“… I have used other companies who are extremely cunning and deceiving in pricing. Having used a large company in the past like Cheap as Chips, I was quoted $66 initially and for reasons and logic that only the cleaner could justify and understand, my bill ended up to be $200…..and then $220 because GST wasn’t initially included…..”

Evan, South Melbourne

Professional Carpet Cleaning

DIY Carpet cleaning MelbourneCarpet cleaning by professionals like Black Gold Carpet Cleaning is not as ridiculously expensive, as some would have you believe. We charge by the room for residential and by the square meter for commercial properties. A standard room is usually priced from around $30 for residential.

We do not publish a price list, because we like to price each job according to it’s unique set of circumstances. Factors which can affect pricing include, distance traveled to the job, the size, the type and condition of the carpet, previous cleaning undertaken, stains, amount of foot traffic and so on. We do not have a one size fits all pricing schedule, because we know, through experience, that each job is different.  We ask questions before we quote to make sure we give an accurate price, however once we quote the price is fixed.  We do not charge extra unless you ask us to clean extra areas or unless the size or condition of the carpet is vastly different to what was discussed. Having said that, what does a professional carpet cleaner cost compared to DIY carpet cleaning?

Average 2 bedroom house from $120

That is only slightly more than DIY carpet cleaning.  What do you get for the extra $40?

  • Carpet professionally cleaned with the well maintained and safety checked equipment by qualified technicians who are fully insured.
  • Pre inspection of carpet to determine the best cleaning method
  • High quality detergents and chemicals which are suitable for your particular carpet fibre and condition of the carpet.
  • Spot treatments for those everyday traffic marks and spills
  • Satisfaction guarantee and after sales service.
  • A professional invoice/receipt for your records should it be required for real estate agents or warranty claims
  • Carpet that dries within 2-4 hours
So next time you are considering carpet cleaning, weigh up the real costs and not just the price.

Black Gold Carpet Cleaning Melbourne